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Ten Principles as the Ten Principles as the Essence of Process Essence of Process
ConsultationConsultationRichard FajardoRichard Fajardo
ORGD 6020ORGD 602024 November 200924 November 2009
““Guidelines”: Excerpt from Guidelines”: Excerpt from Edgar ScheinEdgar Schein
• ““These principles do not tell me These principles do not tell me what to do. Rather, they are what to do. Rather, they are reminders of how to think about the reminders of how to think about the situation I am in. They offer situation I am in. They offer guidelines when the situation is a bit guidelines when the situation is a bit ambiguous. Also they remind me of ambiguous. Also they remind me of what it is I am trying to do.” (245) what it is I am trying to do.” (245)
““Relationship”Relationship”Another excerpt from Another excerpt from
Edgar ScheinEdgar Schein
Ten PrinciplesTen Principles•GuidelinesGuidelines
•RelationshipsRelationships
Ten PrinciplesTen Principles1.1. Always try to be helpful.Always try to be helpful.2.2. Always stay in touch with the Always stay in touch with the
current reality.current reality.3.3. Access your ignorance.Access your ignorance.4.4. Everything you do is an Everything you do is an
intervention.intervention.5.5. It is the client who owns the It is the client who owns the
problem and the solution.problem and the solution.
Ten PrinciplesTen Principles6.6. Go with the flow.Go with the flow.7.7. Timing is crucial.Timing is crucial.8.8. Be constructively opportunistic Be constructively opportunistic
with confrontive interventions.with confrontive interventions.9.9. Everything is a source of data; Everything is a source of data;
errors are inevitable—learn from errors are inevitable—learn from them.them.
10.10.When in doubt share the problem.When in doubt share the problem.
1. Always try to be 1. Always try to be helpful.helpful.
• ““Ask not what your country can do Ask not what your country can do for you; ask what you can do for for you; ask what you can do for your country.” your country.” ––John F. Kennedy John F. Kennedy
2. Always stay in touch with 2. Always stay in touch with the current reality.the current reality.
• ““The ability to be in the present The ability to be in the present moment is a major component of moment is a major component of mental wellness.” mental wellness.” ––Abraham MaslowAbraham Maslow
3. Access your ignorance.3. Access your ignorance.• ““Nothing in all the world is more Nothing in all the world is more
dangerous than sincere ignorance dangerous than sincere ignorance and conscientious stupidity.”and conscientious stupidity.”––Martin Luther King Jr. Martin Luther King Jr.
4. Everything you do is an 4. Everything you do is an intervention.intervention.
• ““Don't be afraid to give your best to Don't be afraid to give your best to what seemingly are small jobs. Every what seemingly are small jobs. Every time you conquer one it makes you time you conquer one it makes you that much stronger. If you do the that much stronger. If you do the little jobs well, the big ones tend to little jobs well, the big ones tend to take care of themselves.” take care of themselves.” ––Dale Carnegie Dale Carnegie
5. It is the client who owns 5. It is the client who owns the problem and the the problem and the
solution.solution.• ““I'm selfish, impatient and a little I'm selfish, impatient and a little
insecure. I make mistakes, I am out insecure. I make mistakes, I am out of control and at times hard to of control and at times hard to handle. But if you can't handle me at handle. But if you can't handle me at my worst, then you sure as hell don't my worst, then you sure as hell don't deserve me at my best.” deserve me at my best.” ––Marilyn MonroeMarilyn Monroe
6. Go with the flow.6. Go with the flow.• ““Life is a series of natural and Life is a series of natural and
spontaneous changes. Don’t resist spontaneous changes. Don’t resist them—that only creates sorrow. them—that only creates sorrow. Let reality be reality. Let things Let reality be reality. Let things flow naturally forward in whatever flow naturally forward in whatever way they like.” way they like.” ––Lao-TzuLao-Tzu
7. Timing is crucial.7. Timing is crucial.• ““Time makes more converts than Time makes more converts than
reason.”reason.”––Thomas PaineThomas Paine
8. Be constructively 8. Be constructively opportunistic with opportunistic with
confrontive confrontive interventions.interventions.• ““One dance, one look, one kiss, One dance, one look, one kiss,
that's all we get, Albert. Just... one that's all we get, Albert. Just... one shot, to make the difference shot, to make the difference between happily ever after, and oh? between happily ever after, and oh? he's just some guy I went to some he's just some guy I went to some thing with once.”thing with once.”––Hitch Hitch
9. Everything is a source of 9. Everything is a source of data; errors are data; errors are
inevitable—learn from inevitable—learn from them.them.• ““The probability that we may fail in The probability that we may fail in
the struggle ought not to deter us the struggle ought not to deter us from the support of a cause we from the support of a cause we believe to be just.” believe to be just.” ––Abraham LincolnAbraham Lincoln
10. When in doubt share 10. When in doubt share the problem.the problem.
• ““You know children are growing up You know children are growing up when they start asking questions when they start asking questions that have answers.” that have answers.” ––John J. PlompJohn J. Plomp
RecapRecap• The The Ten PrinciplesTen Principles are are GuidelineGuideliness
to help out with Process to help out with Process Consultation Consultation RelationshipsRelationships..
Recap: Ten PrinciplesRecap: Ten Principles1.1. Always try to be helpful.Always try to be helpful.2.2. Always stay in touch with the current reality.Always stay in touch with the current reality.3.3. Access your ignorance.Access your ignorance.4.4. Everything you do is an intervention.Everything you do is an intervention.5.5. It is the client who owns the problem and the solution.It is the client who owns the problem and the solution.6.6. Go with the flow.Go with the flow.7.7. Timing is crucial.Timing is crucial.8.8. Be constructively opportunistic with confrontive Be constructively opportunistic with confrontive
interventions.interventions.9.9. Everything is a source of data; errors are inevitable—Everything is a source of data; errors are inevitable—
learn from them.learn from them.10.10. When in doubt share the problem.When in doubt share the problem.
Recap: Values Behind the Recap: Values Behind the PrinciplesPrinciples
1.1. SelflessnessSelflessness2.2. PresencePresence3.3. AwarenessAwareness4.4. ReadinessReadiness5.5. EmpathyEmpathy
6.6. SpontaneitySpontaneity7.7. TimingTiming8.8. OpportunityOpportunity9.9. PerseverancePerseverance10.10.HumilityHumility
RecapRecap• Overall, as a consultant you are Overall, as a consultant you are
called to be an called to be an active listeneractive listener and and an an active learneractive learner..
• By carrying out the By carrying out the Ten PrinciplesTen Principles, , you can build you can build trusttrust in your in your consulting consulting relationshipsrelationships..
• Always go about your work and Always go about your work and communications with communications with respectrespect..
AdviceAdvice• ““You can learn something from You can learn something from
anybody.”anybody.”––Multiple SourcesMultiple Sources
Thank you!Thank you!Any questions?Any questions?
Ten Principles as the Essence of Process ConsultationTen Principles as the Essence of Process Consultation
Richard FajardoRichard FajardoORGD 6020ORGD 602024 November 200924 November 2009
