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Keynotes &
general
sessions
Innovation
breakout track
Data &
Metrics
breakout track
Talent Brand
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Talent
Management
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Leadership &
Strategy
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Pipeline &
Recruitment
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title title title title title title title
Todd Dewett, PhD
Successfully Managing Up:
Effective Strategies
Managing Up
Defined: intentional actions designed to help and persuade your boss in a manner
that benefits them, you, and your team.
It’s about proactively maximizing possibilities, or minimizing damage, NOT about
seeking preferential treatment.
#HireToWin
Why Care?
Managing share of mind to be seen through the clutter
Insight into opportunities and changes
Perform better, lose visibility?
Bottom line: boss = career catalyst
#HireToWin
Know Yourself First
Weekly self-reflection
Examine the evidence: evaluations, tests, awards, 360’s, promotions, etc
Informal feedback: at least two confidants
Consider relative career progress
#HireToWin
Consider Social Capital
How much professional social deviance you are allowed (to act without consent,
speak up, etc.)
How much do you have?
Earn: great performance, helping others
#HireToWin
Think About Their World
Players (older, more experienced, high impact decisions, higher stress)
Major activities and flow of calendar (e.g., performance evaluations, company
projects)
Their approach to projects, their “go to” people, personal patterns (e.g., work hours,
lunch habits)
#HireToWin
Executive Communication
When managing up, remember to be:
Brief, concise, bottom line-oriented
Coherent / relevant (use their language to frame issues)
#HireToWin
Your Manager’s Motivation
You don’t have to be a psychologist…
Think through the last 6-12 months
Their typical behavior…
#HireToWin
Types of Motivation
Need for attention, achievement, power and control, to help, to belong
Multiple motivations are normal
1-2 tend to dominate
#HireToWin
Types of Motivation
Use to frame your comments
Not about manipulation!
About respecting their needs and goals in order to connect effectively
#HireToWin
Your Manager’s Expectations
Expectations for your core performance
Citizenship expectations
Expectations for the team
#HireToWin
Your Manager’s Expectations
Stop assuming you know them
Basics: evaluation preparation and follow-up, informal check-ins
Goal: never let them be surprised
#HireToWin
Communication Channels
Major options: face-to-face, telephone, video conferencing, electronic mail, text / IM,
hand written notes
Rule: higher urgency - the higher quality channel you must choose
Strategic use of administrative personnel
#HireToWin
Being Helpful
Perform! Be a low maintenance employee
Physical assistance (e.g., binders for a client)
Cognitive assistance (e.g., look at my analysis, help with a decision)
Share information they don’t have
Advocate on their behalf
#HireToWin
Helping Your Manager Make Decisions
Providing fresh perspectives
Exploring potential outcomes
Goal might be to help them gain clarity, or to persuade
#HireToWin
Helping Your Manager Make Decisions
The art of persuasion…
Make them feel like it is their idea
Appeal to higher level goals / values
Use influential data to make the case
Speculate about how others will react
#HireToWin
Promoting Yourself
What to promote? Not the big wins…
Target small unique wins: inroads at new client, a project ahead of schedule, a
small but important process tweak, etc.
When? Once per quarter informally
#HireToWin
Keeping Them In The Loop
Reduces surprises for your boss and proactively document issues / progress
Be very selective: know the 80/20
Strategically push out summaries
#HireToWin
Avoiding Tricky Issues
Upstaging your manager
Over-agreeing with the boss
Throwing the boss under the bus
Disrespect: interrupting, not keeping your word, overly critical, failing to keep them
in the loop on important issues
#HireToWin
Let’s Get Started
It’s your career
You will always be your best advocate
Be proactive and document your progress
What’s the first thing you need to do?
#HireToWin
Let’s Get Started!
w: drdewett.com
Resources:
business.linkedin.com/talent-solutions
lynda.com