ANTICIPATORY SERVICE

Reading the guests requirements

Meeting expectations

H- HYGIENE (Cleanliness, napkin, cutlery, crockery, tableware, glassware, floor, toilet)

A- AMBIENCE (Light , music, décor, aroma)

P- PERSONNEL (Professional, caring attitude, grooming)

P- PRODUCT Y- YOU (Guest is king)

C- CONSIDERATION (Showing empathy)

A-ATTENTIVE (Eye for details)

R- RECOGNITION (Using guest name, preferences/ choices)

D-DELIGHT( Valet service, toys for children, high cushion for kids)

Attentiveness and recognition cost nothing, nor does consideration. But they leave a smile on your guest’s face.

Let’s all strive to achieve a ‘WOW’ experience at every table we serve.