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Exploring Health & Wellness via High-Interest Shopper SegmentsArticle AbstractPart I: Tailoring & Transforming
Kate Senzamici, Senior Analyst
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Retail Health & Wellness Framework
Part I: Tailoring and Transforming
Source: Kantar Retail analyses
• Functional and personalized.
• Retail pharmacy, personalized health services offered in retail and beyond; health insurance, urgent care, retailer health clinics, tele-health, etc.
• Serving shoppers’ unique health needs in a way that necessitates building and maintaining positive personal connections.
• Personalized emotional or aspirational solutions to help shoppers create space for wellness; aligning with shoppers’ lifestyles and aspirations
• Wearable fitness monitoring equipment, salon/spa services, holistic and osteopathic medicine, athletic wear, etc.
• Special attention to transparency.
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High-Interest Shopper Segments
Each with their own set of needs and attitudes surrounding health and wellness
Low-income Shoppers‒ U.S. primary household shoppers with an annual
household income less than $35,000.
‒ Health is a major concern for this segment for a number of reasons; getting sick means missing work and struggling to pay for healthcare.
‒ Faced with perhaps the greatest barriers to basic health and wellness , and can perhaps benefit the most from guidance, services, and most of all, understanding from retailers and suppliers.
Gen Y Parents‒ U.S. primary household shoppers born between
1982 and 1997 (age 18–33 in 2015) who have children; in 2015, one-third of Gen Y shoppers reported having children, vs. one-quarter in 2010.
‒ Shopping behavior is undergoing a significant shift as their lifestyles and household needs change.
‒ Will be in the market for various healthcare solutions; ways in which they meet the health needs of their children can largely influence how their offspring seek out and approach health and wellness in the future.
Boomers‒ U.S. primary household shoppers born between
1946 and 1964 (age 51–69 in 2015).
‒ Important to the health and wellness landscape for a multitude of reasons, most simply because of their strength in numbers.
‒ Management and care for chronic conditions will become more important for this cohort, as will convenient access to care or prescriptions, and products and services that better enable Boomers to “age in place.”
Source: Kantar Retail ShopperScape®; Kantar Retail analyses
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Tailoring
Highlights: Position of shopper segments within Tailoring quadrant
Source: Kantar Retail ShopperScape®; Kantar Retail analyses
Boomers‒ Functional, traditional approach to health‒ Foundational services most important
Gen Y Parents‒ More abstract approach to health‒ More experimental—receptive to retailer-provided healthcare
Low-Income Shoppers‒ Less vigilant in management of health, yet getting sick is a
major fear
Transforming
Highlights: Position of shopper segments within Transforming quadrant
Boomers‒ Less in touch with abstract “wellness” methods‒ No-frills approach to beauty (female shoppers)
Gen Y Parents‒ Personal development and rejuvenation is more of a focus‒ Beauty routine (female shoppers) is enjoyable—open to
inspiration and guidance
Low-Income Shoppers‒ Self-improvement and personal development is something
they want to make time for‒ Beauty routine (female shoppers) is enjoyable, but less
accessible. A luxury that has positive wellness implications.
Source: Kantar Retail ShopperScape®; Kantar Retail analyses 5
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