WHAT THE FUTURE HOLDS FOR ONLINE RETAIL DELIVERY

DHL Express

Online Retail Logistics Conference 2016

Mike Carr, VP, IT, DHL Express Oceania Sydney, 28th, 29th April 2016

DHL Express – Excellence. Simply delivered.

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1. Introduction Setting context

2. Export Retail How we see Export Retail.

3. Logistics Trend Report DP DHL Social, Business & Technology trends in Logistics

4. Social & Business Trends A review of some of the trends in this category.

6. Technology Trends Highlighting a selection of trends from the report.

7. Case Studies Hello Molly, Vista Print, Cogent Industries

8. Summary The future for Online Retail Delivery

Agenda

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INTRODUCTION

GLOBAL BUSINESS SERVICES

DHL CUSTOMER SOLUTIONS & INNOVATION

Corporate Center!

EXPRESSGLOBAL FORWARDING,

FREIGHT!

Post - eCommerce - Parcel (PeP)!

SUPPLY CHAIN

DHL Express‘ Key Milestones - More Than 40 Years Of Experience

The Most International Company in the World

DHL Express Today: A Global Overview

Approx. 2.6 million customers4)

Approx. 4,000 Facilities3)

> 45,000 Service Points

Approx. 80,000 employees2)

Approx. 308 million shipments1)

2 Global IT Centers (Cyberjaya and Prague)

Approx. 32,500 vehicles5) More than 250 dedicated aircraft6)

3 Global Hubs (CVG, LEJ, HKG) 19 Main Regional Hubs

4 major QCCs (Cincinnati, East Midlands, Leipzig, Singapore)

28 country QCCs

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!

QCC

IT

> 220 countries/territories served Approx. 500 airports served globally

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1) Full year 2014; 2) Headcount (as at 30th Dec 2014); 3) Hubs, offices, terminals, service centers, gateways; 4) Active customers in sales portfolio; 5) Owned and subcontracted trucks and vans; 6) 5 aircraft in Blue Dart are still supported by Express Aviation

Australia overview

44 Years in Australia as a

pioneer of Express

7

Hubs & Gateways

15

Service locations

1972

Established in Australia

850

Certified international specialists

38,000 Active customers with

new accounts every day

2 Dedicated aircraft

315 Vehicles

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EXPORT ONLINE RETAIL

ONLINE COMMERCE

• The online revolution has well and truly hit, with exporters seeing growth in eCommerce activities.

• Three-quarters of exporters generate sales online, with 55 per cent seeing increases in online trade over the past 12 months.

• Online orders are now commonplace with 67 per cent of the exporters who generate sales online receiving at least 20 per cent of their orders in this way – a jump from 58 per cent in 2014.

• One-third (34%) generate at least half of their orders online, with one-in-ten making all of their export sales online.

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SECTORS

14

SOCIAL & BUSINESS TRENDS

22

TECHNOLOGY TRENDS

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Robotics in Logistics

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Near Future Use Cases in Logistics

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Hello Molly

http://dhltradeexpress.com.au/hello-molly/

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Vista Print

http://dhltradeexpress.com.au/printing-precision/

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Cogent Industries

http://dhltradeexpress.com.au/game-on

http://www.dhl.com/trendradar

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