7 Ways to Manage Customers from Your Phone

Starting soon…

Brian MurrayVP Customer Experience

• Deloitte Consultant• Yammer CSM• Yammer Product• Cotap CX

Poll:

Which is easier to live without?

Smartphone Computer

2010 2011 2012 20130%

5%

10%

15%

20%

25%

Desktop

Mobile

Going Mobile

LIKE A BOSS

Please take outyour phones.

Tiny.cc/7Tips

7 Ways to Manage Customers from

your Phone

1. Know Your Customer

RefreshLinkedIn

2. Save Time On Scheduling

Pick.co

3. Run Efficient Meetings

Do.com

4. Don’t Drop the Ball

TrelloCaptio

5. Make Things Easy & Obvious

Skitch

6. Be Available and Responsive

7. Know Who Needs Help

Totango

7 Ways to Manage Customers from your Phone

1. Know your customer. Refresh & LinkedIn

2. Save time on scheduling. Pick

3. Run effective meetings. Do

4. Don’t drop the ball. Captio & Trello

5. Make things easy and obvious. Skitch

6. Be available and responsive. Cotap

7. Know who needs help. Totango

Questions?

Cotap is a secure, mobile messaging app for coworkers that

enables fast and easy communication.