How Not to Sell Over the Phone: 13 Golden Rules

Paula StochInternational Senior Product Manager, CallPage

paula.stoch@callpage.io

I started my adventure in sales as a telephone consultant. Soon I received a job offer at CallPage. The position of

International Senior Product Manager at CallPage gave me a possibility of further development. For me it was very

important because selling gives me enormous satisfaction and a lot of self-confidence. Thanks to CallPage I made a

huge step forward and I do not intend to stop!

1. Speak with a monotone voice

2.Speak fast

3. Monologue

4. Interrupt your customers when they try to tell you something

5. Never use your knowledge about the customer and never do research

6. Focus on yourself

7. No questions

8. Interrogation

9. Inappropriate or vague word choice

10. No plan whatsoever

11. Don’t know what your next step is

?

12. Forget about closing the sale

13. Force your customer to buy the product

To sum upBe aware of mistakes you make and do your best to improve.

There is no perfect sales call - but you should do your best.

It is easier to improve when you know what mistakes you make.

 

Potential customer clicks on the button.

He gives his phone number.

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How does the system work?

CallPage automatically connects your consultant with the potential customer.

Your consultant talks with your potential customer over mobile phone, landline phone or SIP.

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Examples

GRUPA BEDNAREK Polska One of the biggest car dealers in Poland. Thanks to CallPage it generates several hundred more leads per month.

SuperpolisaInsurance comparison website.

Businesslink The biggest network of coworking spaces in Poland. Thanks to CallPage it answers all the calls from potential customers.

PWC LondynOne of the biggest consulting companies in Europe. Thanks to CallPages it has full control over its telephone customer service quality.

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www.callpage.io

Paula StochInternational Senior Product Manager, CallPage

email: paula.stoch@callpage.io

www.callpage.io

Questions?

Thank you for your attention!Learn more at www.callpage.io/pl