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a customized voice reservation service that serves as your primary or overflow reservations department SPECIALIZING IN INDEPENDENT AND BOUTIQUE HOTELS

Will Our Services Benefit You?Check all boxes that apply to your organization:

{ Our front desk takes our reservation calls

{ Our team sometimes has trouble answering all incoming calls

{ When we are busy servicing our in-house guests, reservations calls go to voicemail

{ Our reservations team has trouble closing a sale

{ Our call volumes fluctuate throughout the day and year

{ I feel that our room rates are not always being optimized

{ Our reservation team is multi-tasking and doing more than just reservations

{ Our staffing levels change based on fluctuating seasonal occupancies

{ We find it hard to retain employees and are consistently training staff

If you checked any of these boxes, let’s discuss how we can help you and your team.

Increase your ADR & occupancy

Booking rooms is what we do!

We’re here to increase your average daily rate and occupancy by answering every call quickly and professionally, converting more calls

to confirmed bookings.

Increase customer satisfactionWe’re the first step in a great guest experience. Working together, we can improve your guest

satisfaction scores and online ratings.

We concentrate on booking rooms, so your team can focus on the guest in front of you.

You can’t afford not to!

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Lower payroll costsOur clients benefit from our experienced industry

professionals, while avoiding the additional expenses associated with hiring/training their own salaried or hourly employees.

Solve staffing needsFeel like you’re constantly understaffed in your high season, or overstaffed in your low season? Is it hard to keep up with finding good employees in your area? Let us take away the pain of the ups and downs.

Increase direct bookings & lower high commission OTA bookingsWhen guests get overwhelmed spending hours looking through online travel sites, we’ll pick up the phone to identify their needs, and to recommend your best suited products.

Direct input into your systemWe use effective technology to have an open line of communication with the hotel’s front-line staff.

We seamlessly interface with your hotel’s operation, fielding reservation calls and entering reservations directly into your system, as though we were your in-house reservation department.

No per-call fees: only pay for rooms consumedWe don’t cost our clients any money. We produce more revenue than we bill. You only pay for those reservations that result in occupied rooms.

reservations made easy

1.888.234.1812www.resadvantage.com