Updating your Windows OS Kiosk If your Windows Kiosk needs an OS update, and is running KioWare Kiosk Software, follow these steps for a simple and easy update. KioWare 2014

Are you updating your Kiosk Operating System? Going from Windows Vista or Windows XP to something more recent? If you are thinking about it, waiting to do it, dreading it, or excited for the fun it will bring, here are some tips to make sure that you dont have to re-establish your KioWare licensing, installation settings, and more. KioWare 2014 Page 2

Steps 1. Print up your KioWare Licensing Information. This includes Transaction number and Authorization number found on your KioWare receipt. 2. Determine the kiosk name for the device you are updating. This is found in your Windows Properties and/or by going to the licensing information on your KioWare Configuration tool. 3. Save your KioWare XML configuration file for access post-upgrade. 4. Save or print your user log in and password information for access post-upgrade. KioWare 2014 Page 3

Questions to ask before proceeding. 1. How many kiosks do you have to update? 2. Is your KioWare support up to date? 3. Are you running the latest version of KioWare? 4. Are you using a shell? If yes, what are the settings? (User account and Password) KioWare 2014 Page 4

Update & Reconfigure Follow Windows Instructions & Organizational Best Practices for updating your Windows OS. Reconfigure KioWare. There are two primary pieces to this. The XML file has most of what you will need to replicate your original KioWare configuration. However, if you are going to be updating more than 5-10 kiosks, you will want to consider scripting your KioWare installation. While writing the script may take a bit of time, it saves time immensely, both now and for any future hardware or OS updates. Our user guide about unattended installation provides a step by step method for scripting your installation of KioWare. KioWare developers will also review your installation file and/or help with writing the file, depending on your needs; this is part of your support contract. KioWare 2014 Page 5

Re-License As always, you will click on the licensing tab of the configuration tool. Enter the license number that you saved from before the update. Did it work? Yes! Great, youre all set. No? No worries, you have a few options. There are a few reasons that this might happen. One is that your system code may have updated when you upgraded your OS. The system code is saved in KioWares license description and must match the license number you entered. At this point, you will need to free up a license in your account and relicense your device. If you can log into your account at KioWare.com, you will want to request a license reset. You will need to tell us which kiosk should be reset (hence why we recommend finding your kiosk name prior to the update). Once we notify you that a license is available, you can electronically license your computer using your transaction number and authorization code. This will be found on your original purchase documentation. KioWare 2014 Page 6

Re-License If you cannot electronically license or you are unable to find all of the information needed, you will want to contact KioWare support. We can either provide you with the transaction information needed so that you can electronically license, or we can license it manually, using the new system code and kiosk name of your device. KioWare 2014 Page 7