Provolution Consultancy HR and Training Catalog 2014-15

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www.provolutionlearning.com | [email protected] | Tel: +66 081 446 7714

2014-2015 Training & HR Consultancy Catalog

HR & Training Consultancy | Bangkok

The Evolution of Business CULTURE in ASIA

2 www.provolutionlearning.com

Provolution is a unique Bangkok-based HR and Training Consultancy instituted by British business consultant, Michael Paul Stephens.

Since professional tenures with Chiva-Som International Spa, Hua Hin and Six Senses Destination Spa, Phuket both yielded many prestigious industry awards, Michael has spent the last decade ploughing this experience into truly transformational consultancies for businesses across Asia.

The power of his programs has been proven in a diverse range of business types and scenarios from airlines to banks, schools to resorts and pharmaceutical companies to factories; each time attaining extraordinary results.

The secret of his success has been to design innovative approaches to common organizational issues that not only exceed the needs of an organization to improve productivity, motivation and team work but also to offer each individual participant a range of

skills that are personally inspiring and transformational.

As well as attaining specific company goals, the wonderful byproduct is enhanced trust and respect between employees and their leadership.

Through Michael’s skill-based approach, Provolution offers real-world knowhow to create sustainable improvement in any business seeking to prepare itself for the ever-changing challenges of the Twenty-First Century.

Why PROVOLUTION?Pro·vo·lu·tion, adj: positive change 2. creative evolution 3. professional growth and development

http://www.provolutionlearning.com


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HR & Training Consultancy | Bangkok

CULTUREcraft

TEAMCRAFTLEADership

For changeGAP ANALYS I S

Cultural Sens it iv ity*

At Provolution, we look at an organization from a holistic perspective. Our individual programs also connect together into one powerful package of transformation called “CULTUREcraft”.

CULTUREcraft offers you an exciting array of team building, leadership, organizational analysis and a series of multimedia cultural enhancements for your organization. This rich blend of options enables you to develop a sustainable company culture that consistently engenders loyalty and

respect between your organization and its employees.

Alternatively, TEAMcraft, Leadership for Change, GAP Analysis or Cultural Sensitivity In Thailand are powerful stand-alone programs with proven power to bring great value to your organization through team

building, leadership development, organizational analysis and cultural sensitivity initiatives.

OUR PROGRAMS

Think like a team. Work like a team.

Leadership for the 21st Century

Ask. Listen. Learn. Grow.

Unity through understanding

Bring Your Company Vision to Life

*Currently only available in Thailand. Please enquire for general Cultural Sensitivity Programs

CULTURECRAFTBring Your Company Vision to Life

S E Q U O I A C L U B


Many companies have the right pieces for effective organizational culture already in place: a mission statement, a vision, annual goals etc.

But few companies effectively tie these vital aspects together into one cultural theme that consistently sustains employee motivation and morale.

CULTUREcraft is the solution to this problem.

Designed as an internal branding program, CULTUREcraft reinforces your desired company culture from

top to bottom of your organization.

The program blends together training, coaching, consultation and multimedia production into an internal branding strategy that reinforces the connection between your employees ambitions and your company goals.

Prior to the program commencing, each client’s needs are carefully measured using a GAP analysis, ascertaining opinions and ideas from across the organization.

Then, a foundation program is chosen from our ready-to-go range and any additional elements plugged into it according to the needs of the company.

With foundation programs to meet all budgets our comprehensive options offer your business the means to establish a cohesive internal identity for sustainable motivation and loyalty in your people.

CULTUREcraft is the art of building a business culture that can really come to life!


CULTURECRAFT

Benefits

An all-in-one internal culture branding consultancy for your staff

Fully customizable for company size and budget

Aligns all your people in purpose towards your organizational goals

Increases productivity, motivation and company loyalty.

Fully sustainable through train the trainer options.

Long-term return on investment through yearly follow-up

Overview

“I can wholeheartedly endorse Michael Stephens and his transformational program to be very a very strong tool in focusing an entire team to a common goal of greatness.”

Eric Hallin | General Manager | Six Senses Hideaway, Samui

CLICK TO VISIT THE WEBSITE



http://www.provolutionlearning.com/culturecraft-_consultancy.html

http://www.provolutionlearning.com/culturecraft-_consultancy.html


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CULTURECRAFT

Foundation Course

GAP Analysis

TEAMcraft

OPTIONAL TRAINING Modules

Leadership for Change Cultural Sensitivity

PROGRAM Options

The basic foundation course of all CULTUREcraft programs

includes Two Culture Development sessions with leadership to align in purpose and establish the cultural

direction of the organization.

This is followed by the face to face GAP analysis, GAP report and

TEAMcraft delivered to all employees.

It is a powerful introduction to establishing your cultural identity

among your team.

Optional training modules can be plugged in depending on budget

and requirement.

Both programs add value to the overall impact and target specific

growth areas within your business.

Cost is variable depending upon numbers of participants.

multiMEDIA Options

Motivational Posters

Employee Website

Orientation Program

Include in your program all the media you will need to bring your

internal brand to life. From creating a powerful induction program or

company handbook to designing an employee website and running a

Facebook company page, multimedia adds professionalism and style to your internal brand.

Value adding components

Train the Trainer

Finally, choose the components that will sustain and enhance the future of your culture. Train your

trainers to maintain the TEAMcraft program, set up an annual GAP

review system or let us initiate an incentive program designed to

prioritize key performance goals and objectives for your culture.

Annual GAP Analysis

Incentive Program

Company Handbook

Social Networking Strategy

Culture Development Sessions

1

2

3

4

GENERAL TRAINING PROGRAMS & CONSULTANCIES


Every Provolution training program is designed to be self-contained and create a profound impact on your company culture independent of any of the other programs.

This provides you with enormous flexibility to either mix programs together or to focus on one key area such as team building or leadership.

In the TEAMcraft program you have the ultimate team building tool. A unique blend of real-world skills and exciting new business concepts aligns your team in purpose and solves your

problems through team thinking.

Leadership for Change is a bold new challenge to conventional business philosophy. Asking participants how ready they are to change, the Provolution approach is to challenge your leadership to perceive their problems in a new way and then inspire greatness by motivating their people towards attaining common goals.

With GAP Analysis, Provolution offers your organization one of the most powerful company survey tools on the market.

Conducted face-to face, the resulting GAP report is a deeper insight into your company than any conventional survey can ever provide.

Last but not least, if your company has expatriate staff, the Cultural Sensitivity program is a refreshing approach to cross-cultural teams. Far more than a simple orientation, Cultural Sensitivity examines the differences between Thai and Western culture, offering both sets of employees shared skills that remove cultural barriers and replace them with respect.

Training PROGRAMS





Taught by Michael Paul Stephens to such brand leaders as JW Marriott and Soneva, TEAMcraft is a team building program that offers your people practical thinking skills to solve problems, overcome personal conflicts and remove departmental barriers to your company’s success.

Developed over 10 years this groundbreaking program comes with a track record of success in Thailand and Asia, offering six skill-packed modules that are suitable for all

levels of staff in all types of companies.

Proven effective in organizations as diverse as hotels, banks, airlines, factories, schools and government departments, TEAMcraft unites your team by sharing skills aimed towards common goals.

With individual growth firmly at its core, the program first delivers personal development before expanding this out to attain improved relationships and finally applying what has been learned to develop deep organizational improvement.

This approach delivers real personal value to your people, effectively helping them to solve any issue in their personal or professional life.

The result is a program that can be sustained in your organization, paying return on your investment for years after the original program has ended.

Coupled with an optional train-the-trainer program and GAP analysis, TEAMcraft has the potential to be the foundation for the next ten years of your organization’s growth and development.

Think like a team. Work like a team.

TEAMCRAFT

Example Six Module Program

1. Free Thinking Zones An enhanced team thinking environment

2. Team WellbeingUnderstanding true wellbeing

3. The Human SpiritBuilding trust and respect in relationships

4. CommunicationConnecting through words

5. Alignment of PurposeUniting your team in one direction

6. Solution ThinkingA powerful problem-solving system

“TEAMcraft is a powerful program which led us to become a stronger and more united team, starting from a number of separated departments. At the end of the cycle, you can feel the difference in spirit, commitment and motivation”

Hong Thai | MD | Bionet Asia




http://www.provolutionlearning.com/team-building.html

http://www.provolutionlearning.com/team-building.html


Having consulted in companies for more than a decade, Michael has so often witnessed leadership trapped in processes and thinking that delays or sabotages change essential to a company’s future growth and wellbeing.

The old top-down, command and control systems have become too slow and create a false sense of security in the minds of leadership.

Based upon natural rhythms and laws, Leadership for Change challenges leaders to

abandon the “wait and see” approach and practice identifying the threats and opportunities before they arise.

To adapt faster, more often and with less institutional resistance, leadership must first change their habits and attitudes before the systems and processes can evolve.

The new approach is to focus on trust across the company, allowing leaders to empower, let go and focus on the bigger picture rather than micro-managing.

Packed with powerful skills and novel business concepts, Leadership for Change schools your leaders in applying these skills to create a powerful new organizational strategy that streamlines processes, empowers staff and focusses leadership of what they should really be doing: leading!

The power of this program is simple. Businesses are struggling because they are not made for the 21st Century. Leadership for Change shows your leaders how to do that!

Leadership for the 21st Century

LEADERSHIP FOR CHANGE

Modules

1 - Business Life Cycles

A detailed investigation in the natural cycles that affect business

2 - Adaptive Leadership

Leadership skills to adapt and learn in a chaotic world

3 - The Speed of Trust

Creation of an action plan to streamline systems, empower employees and develop organizational efficiency

"The unique approach of Provolution enabled the senior leadership team of JW Marriott Phuket and Marriott Vacation Club Resorts to focus jointly on shared objectives by applying powerful thinking and human relation building techniques.”

Robert Lohrmann | Vice President and General Manager | JW Marriott Phuket Resort & Spa




http://www.provolutionlearning.com/leadership-for-change.html

http://www.provolutionlearning.com/leadership-for-change.html



Normal employee surveys are rarely very effective. They do not get to the heart of your key issues.

What if you could have a company survey, conducted by experts in interviewing and analysis, that gave you deeper insight into how your people’s attitudes, thoughts and feelings really affect your company performance?

The Provolution GAP Analysis offers you unprecedented insight into your employee satisfaction, company potential and relational trends.

Conducted face-to-face with up to 100% of your employees, this friendly, informal and positive information gathering process ascertains both subjective and objective data from the hearts and minds of the very people that build the culture of your company.

Why would your people tell complete strangers their true feelings about working in your company? Because anonymity is guaranteed prior to the interviews and no one is mentioned by name or embarrassed in the report.

The resulting GAP report provides your leadership with a balanced, fair and honest insight into the Goals, Attitudes and Potential of your people so that you can more efficiently attain your corporate goals in the coming year.

Conventional surveys may offer you information but GAP Analysis offers you real insight.

It is the essential tool of any business seeking a true snapshot of its current internal culture and potential for growth.

Ask. Listen. Learn. Grow.

GAP ANALYSIS

Features & Benefits

Full Multimedia Presentation of The Final Report

Face-to-Face Information Gathering

Personalized, Friendly Interviews

Experienced Interviewers

Seeking Positive Trends not People to Blame

Blending Statistical Analysis with Subjective Feelings for a More

Balanced and Accurate Overview

Michael Stephens not only provided the curricula but also stood as the key trainer for this program. The results were instrumental in transforming a very young crew to become “The Best Hotel in the World 2008, by Conde Nast “Readers Award 2008”





http://www.provolutionlearning.com/organizational-analysis.html


THAILAND SPECIFIC PROGRAMS


13 www.provolutionlearning.co

If your Thai company has expatriate staff, the Provolution Cultural Sensitivity in Thailand course is essential learning.

Having lived and worked in Thailand for nearly 20 years, Michael has developed a deep appreciation and respect for Thai culture, but also understands implicitly that business structures are distinctly western in style.

For this reason, Cultural Sensitivity in Thailand is not just an orientation in Thai

ways, it is a profound insight into the historical, social, political, religious and familial roots of Thai customs from Kreng Jai (consideration) and Hai Kiat (giving face) to the concept of teaching leaders Nam Jai (generosity) by adopting a more paternal role.

But we do not stop there. The program also offers your Thai staff a great overview of Western Thinking, while equipping both Thais and expatriates with a new set of thinking skills to share Thai

culture and western thinking in a constructive, creative business environment.

The Cultural Sensitivity in Thailand program is a revolution in building greater understanding between Thai and Western minds in the workplace. It offers every multinational company an exceptional opportunity to enhance communication, trust, respect and mutual appreciation between team members of any nationality.

Unity through Understanding

CULTURAL SENSITIVITY IN THAILAND

“I would highly recommend this program to any company seeking to unify a multi-cultural workforce in Asia.”Panjit Howe | Country Human Resources Director | Marriott International

Learning Overview

The history of Thai Society

The Six Pillars of Thai Society

Thai behavioral Traits:- Geng Jai- Nam Jai- Hai Kiat

Western Thinking in western businesses

How to blend Thai and Western thinking together to get better results.






CULTURECRAFT

MULTIMEDIA OPTIONS

Appendix A



The purpose of CULTUREcraft is to create a living, breathing, experiential culture. Part of that is embedding your new culture like a seam through everything that you do.

Achieving this means going beyond training and consultancy and building an enhanced physical and experiential environment that your employees experience every day.

After all, a business is not just a set of policies or a building. It is a “feeling” that you have control over, if you choose to

take that control and recognize the power of doing so.

A full CULTUREcraft program offers you a great branding package by which you can immerse your employees in a business environment that inspires greatness.

Simple options include augmenting your orientation to reflect your new passion or producing a great looking set of motivational posters that reflect the inspirational skills your people learned in the program.

And going beyond the basics how about creating a

multimedia online platform for your staff, a forum or a private Facebook page?

Our team of associates can produce professional video, music, graphics and literature to support the embedding of your new culture throughout your team. This extends the life of your program and increases ROI.

These CULTUREcraft options are powerful ways to extend the impact of the skills your people have learned by maintaining their involvement in ways that are modern, motivating and fun!

Culture in Full Color

MULTIMEDIA

Example Services

Motivational Posters

Employee Website

Orientation Program

Company Handbook

Social Networking Strategy

“I can wholeheartedly endorse Michael Stephens and his transformational program to be very a very strong tool in focusing an entire team to a common goal of greatness.”




CULTURECRAFT

Value adding components

Appendix B



Training trainers to teach the basic TEAMcraft program can add huge benefits to your company.

Firstly, in larger companies, it can be a lot cheaper than training all your staff through Provolution. This is true if you have multiple locations or many staff.

Secondly, it can also be a lot quicker as the more trainers we have the less time it takes.

Thirdly, whatever your budget, sustainability is key. Thus training your trainers in-house

ensures training for all your new employees who join after the initial training is finished and a huge boost in motivation for those chosen to be trainers in the first place.

Usually potential trainers are highlighted during the GAP analysis. Those that meet the criteria are approached about their willingness to take on the role but trainers can also be formally selected within a company due to their personal skills and preferences.

The train the trainer program is then designed to meet the needs of the company. It may last anywhere between seven days to two months depending on the size of company, number of associates to be trained and desired outcomes of the program.

However it is conducted, Train The Trainer helps to sustain your program, manage both long and short-term investment, motivate your staff and create a real sense of organizational change and evolution.

Sustain Your Culture

TRAIN THE TRAINER

Benefits

Additional Sustainability

Can be more efficient

Can save time and money

Enhances in-house skills

Rewards and motivates exceptional employees

“(The) Train the Trainer Foundation course...elevated 20 of our supervisors to a higher level of excellence than before and brought enormous value into the organization.”

Anna Wilkinson | Training Manager | Chiva-Som International Health Resort




The CULTUREcraft program kicks off with the GAP Analysis, so why not continue a good habit?

As an optional extra, Provolution offers a contract for annual GAP Analyses within your organization.

This is an agreed format by which our interviewers will conduct face-to-face interviews with a section of up to 100% of your staff.

The remaining staff will have an opportunity to voice their opinions in the written format

and follow up interviews will be scheduled with those people who voice opinions and ideas that need to be explored further.

This format offers you company numerous benefits:

1. It is consistent with how your new culture was initiated and allows us to monitor the development of the program

2. External interviews are perceived as impartial and unbiased

3. Information is confidential, which encourages openness in the staff

4. The results offer you company a 12-month road map for improvement and growth

An annual GAP analysis offers your organization a secure, reliable and consistent way to take yearly health readings from your people, to ensure that your culture is always on track and that your company stays fit and healthy for a successful performance.


ANNUAL GAP ANALYSIS

Benefits

Offers you annual insight into the state of your company

Reflects a willingness to listen and adapt

Offers you a one-year plan for change management

Highlight areas of threat


"The unique approach of Provolution enabled the senior leadership team of JW Marriott Phuket and Marriott Vacation Club Resorts to focus jointly on shared objectives by applying powerful thinking and human relation building techniques.”

Robert Lohrmann | Vice President and General Manager | JW Marriott Phuket Resort & Spa







Many company cultures are built upon fear and threat and yet every organizational analysis ever conducted has found that this is an incredibly inefficient way of achieving results.

Positive reinforcement (the rewarding of positive behaviors rather than the punishment of negative ones) is proven as the best tool of motivation inside an organization.

A company incentive scheme is a better way of supporting the message of “trust and

respect” within CULTUREcraft and motivating your people towards their goals.

Therefore, setting up an incentive scheme that specifically rewards the required behaviors of your associates is a great way to guide your organization towards greatness.

Moreover, incentive schemes needn’t be expensive. For some approaches very little investment is needed.

For other approaches, a grander scale can be applied to offer associates long-term goals and objectives that inspire certain behavioral outcomes and attitudes aligned with your company culture.

Incentive schemes can be very flexible too. Both short and long term goals can be set, with objectives shifting weekly or monthly to reflect the shifting conditions needed to attain long-term goals.

Incentive schemes are a great tool in motivation and goal


INCENTIVE PROGRAM

Benefits

Motivational

Aligns with the message of trust and respect in your culture

Supports the idea of positive reinforcement

Enhances productivity and pays for itself

“"Working with Provolution has been a delight for us.”Pieter Van Der Hoeven | General Manager | Outrigger Resorts and Hotels



ENDORSEMENTS

Appendix C



ENDORSEMENTS

OUTRIGGER SERENITY, PHUKET, THAILAND

"Working with Provolution Learning has been a delight for us. We have used their Teamcraft program with our senior team and they also run our pre-opening training for the whole

resort. We see measurable results in solution thinking and team cohesiveness.

Michael and Orranut are not only gifted individuals, but adaptable and understand

intuitively the nuances of different organizations and adjust their programs

accordingly. We look forward to continuing to work them in bringing our best ideas to the surface and keeping our teams gelled."

Pieter Van Der Hoeven | General Manager Thailand | March 2009

UNI-EDIT, HONG KONG

“I run a boutique language services business. I found Mike on the web amongst

other consultants in Thailand. Only Mike tried to tune into understanding my needs and to make suggestions for the course, for content , duration and cost, without bias

for for a pre-packaged program.”

I hope that I can find other consultants in other fields who have honed their craft and

professionalism in the way Mike has... Mike has added genuine, value to me, my

team, and my business and I intend to work him again

Ozy Abram | Owner | Sept 2013

JW MARRIOTT RESORT & SPA, PHUKET, THAILAND

"The unique approach of Provolution Learning enabled the senior leadership team

of JW Phuket and Vacation Club Resorts to focus jointly on shared objectives by applying powerful thinking and human

relation building techniques. Using new management

principles like "the free thinking zone " and "harnessing the human spirit ", Michael helped us effectively unite three

individual teams into a single force for making effective changes to our

business practices during these difficult economic times."

Robert Lohrmann | VP & GM| JW Marriott Phuket Resort & Spa | May 2009

SIX SENSES HIDEAWAY, SAMUI, THAILAND

We successfully trained over 300 hosts and Michael Stephens not only provided the

curricula but also stood as the key trainer for this program. The results were instrumental in transforming a very young crew to become

“The Best Hotel in the World 2008, by Conde Nast “Readers Award 2008”.

I can wholeheartedly endorse Michael Stephens and his transformational program to

be very a very strong tool in focusing an entire team to a common goal of greatness.

Eric Hallin | General Manager Six Senses Hideaway | Quoted in June 2009

PARTIAL CLIENTS LIST

JW MarriottBionet Asia

Renaissance HotelsCUEL

Hilton InternationalThai Institute of Banking & Finance

Island Aviation - MaldivesMarriott Executive Apartments

Marriott HotelsMarriott Vacation Club

Phuket International AcademyMaldives Ports Authority Six Senses Soneva Kiri

Six Senses Soneva Fushi - MaldivesSix Senses Soneva Gili - Maldives

Six Senses Hideaway SamuiStafford and Chan - Singapore

Uni-Edit - Hong KongEvason Hua HinEvason Phuket

Evason Ana Mandara - VietnamWoods BagotVilla Maroc

Maldivian Air Taxi - MaldivesChiva-Som International Health Resort

Ban Thai Wanakarn Resort and Spa

Siripanna Resort & Spa Twin Palms

Outrigger LagunaOutrigger Serenity

Pathumwan PrincessKalaafaanu School - Maldives

MIFCO - Maldives



W E - T O P I A


91/302/3 Soi Pichaiyanan 9, Tiwanon Rd,

Tambon Talad Kwan, Amper Muang,

Nonthaburi 11000Thailand

Company Registration No.: 0835551010671Company Tax ID No.: 3033266924

Provolution LEARNING Co., Ltd.

For quotations and Inquiries, please contact

Michael Paul Stephens

web: www.provolutionlearning.comemail: [email protected]

Tel: +66 81 446 7714