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Coaching tools supporting creative problem solving
Justyna de Jastrzebiec Wykowska, CSP
Tomasz de Jastrzebiec Wykowski, CST
Scrum Gathering PortugalDecember 1, 2016, Porto
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
@justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
@twykowski
@justynawykowska @twykowski
Core Protocols
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Workshop Setup
• Create teams of 6-10 people• Introduce yourself briefly to your teammates• Select one person, who will be your facilitator.
You will be responsible for:o Making sure instruction are followed and team stay focusedo Asking questions and moderating discussiono Observing dynamic of the team
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Sharing Experience
• In groups, discuss the methods you use for solving problems in your organizations
• Write down each item on separate sticky note• How successful are they?• Are there any problems that you want to solve?
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Coaching tools for creative problem solving
Disney
Strategy
Perspective
Switch
Reversed
Timeline
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Disney Strategy
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Disney Strategy
Great for:• Creating new ideas, • Finding new ways of thinking, • Identifying Innovative solutions,• Unlocking from complaining or critiquing
approach
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Dreamer
Realist
Critic
Dream up the perfect future- no boundaries, no limitations- all ideas are good, no critics
allowed, - only “yes and…”,
Evaluate- searching for possible risks, - identify weaknesses- punch the holes
Engineer ideas into something realistic
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Disney StrategyDebrief
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Perspective Switch
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Perspective Switch
Great for:• Understanding in conflict situations to help
parties to understands others point of view• When you need to think about issue from
different perspective
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Product Owner
Development Team
Customer
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Product
Owner
Development
Team
Customer Describe situation from your perspective
How do you feel at this position?
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Product
Owner
Development
Team
Customer
Change Position
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Product
Owner
Development
Team
Customer How do you feel at this position?
What do you (in your new position) need from your role (starting position)?
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Product
Owner
Development
Team
Customer
Change Position
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Product
Owner
Development
Team
Customer How do you feel at this position?
What would you ask others to do for you (in your new position)?
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Product
Owner
Development
Team
Customer
Change Position
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Product
Owner
Development
Team
CustomerHow do you feel about your partners now?
What can you give from yourself that could be valuable for others and will help to solve issue?
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Perspective SwitchDebrief
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Reversed Timeline
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Reversed Timeline
Great for:• Creating detailed plan of actions
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Reversed Timeline
goalplannow
now plan goal
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Reversed Timeline
Select a place which represent current state. Describe the situation and your feelings about it.
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Reversed Timeline
Select a place which represent desired state, where problem is solved Create a vision of this state.Define a time of reaching goal (date or event).
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Reversed Timeline
Create a line between current and desired states. Go to your desired position and turn back.
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Reversed Timeline
In rounds each person says one thing that she/he has done to reach this state. Note the action down and put it on timeline
Action
A
Action
B
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Reversed Timeline
When all ideas are exhausted walk as a team thru from current state to solved problem state to see the whole picture.
Action
A
Action
B
Action
C
Action
DAction
E
Action
F
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Reversed Timeline
Look at your plan from different perspectivesIn rounds each person is providing improvement actions to the plan. Assess reality of your plan.
Action
A
Action
B
Action
C
Action
D
Action
E
Action
F
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Reversed TimelineDebrief
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Problem Solving Summary
• In pairs, one person explain selected problem solving technique to other.
• Rotate when done.
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Problem Solving Summary
In teams, discuss:• What was helping you during these exercises• What was your key insight from those exercises?• What skills are required from facilitator?
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Thank You!
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
