Imagine if you can reach out to all your unhappy customers right-on-time – even before they leave your premises?

Instant, uninfluenced feedbacks

• Instio is a smart, simple, real-time, on premise, customer feedback solution

• We help you to improve your business by attending to your unhappy customers instantly

• We help your happy customers to become your ‘real fans’.

• Instio helps you to collect uninfluenced feedback from customers.

Change theme- Customizable background- Logo and button styles

Multi Location & Enterprise grade- Designed for multi location based enterprises- Manage multiple brands & outlets- Branch / Facility specific survey questions

Real time feedbacks- Present the tool to customer before he leave the premises.- Feedbacks are reported to management console in real time; enabling staff to take action immediately- Works offline and sync happens when WiFi is back

Multiple steps of Survey- Capture your customer contact details- Get more detailed answers for your customized questions - Provides quick survey questions for those who does not want to go to more steps

Direct Customer Engagement- Say hello to 85-95% response rates- Beautiful, on-premise, touch screen technologies designed to respect your guest’s time.

Reputation Management- Timely interaction leads to better customer service- Avoids unattended or late feedbacks and bad reputation in social platforms

Intuitive web app to Manage feedbacks- Customizable Theme - View reports- Daily, Weekly and Monthly Digests- Instant Alerts for law rating feedbacks

Net Promoter Score- Get real time Net Promoter Score (NPS)- Detailed , Graphical Analysis- Various types of reports and drill-downs

Feedback Management- Keep note of suggestions, requests & complaints- Respond to customer, escalate issues- Share positive feedbacks to Social media and other platforms- Manage negative feedbacks - Tag and Filter feedbacks- Track corrective actions for repeat issues

Offers and Discount Management- Offer Promotions and discounts based on real loyalty status of the customer

Management Reports- Permission based access- Location and Facility based Performance Tracking- Automatic Back up of all data collected- No internal IT requirements except internet connection

Benefits

Feedback ManagementA consistent process for generating and managing customer feedback so you can build your business.

High Performing StaffConstant feedbacks and improvement drives improves team performance and your team becomes high performing team

Responsible BusinessTaking out paper based feedback can save trees and environment.

Increase Positive ReviewsWhen there are positive reviews, users are prompted to share it with social platforms which will help you to increase your positive reviews on those platforms.

Who can use Instio?

Hotels

Restaurants Resorts

Fast food chains

Spa Salons Clinics

Hospitals

Car Care

and many more…

Contact us

Instio Plot No 32, Mavelipuram,Kakkanad POKochi, Kerala97460 66242