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A lot of distributed companies use Lean Startup techniques for product development. But it's challenging to successfully run customer development and cross-functional experiments with remote colleagues. William Donnell, lead design and UX specialist at Sodium Halogen, teaches the creative techniques his team uses for very effective Lean Startup approaches on a virtual team.
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William Donnell @sodiumhalogen
#leanremote
on a Remote TeamUSE LEAN STARTUP TECHNIQUES
I had a PROBLEM
Lots of design thinking
sketches, post-its, sharpies, whiteboards - 2D stuff
How could we make Lean work for remote teams?
7 people : 4 time zones
KY
TN
CA
ID
*Austrailia & Brazil too
We do UX, UI and branding
for clients all over US *
THINGS WE BELIEVE
1. Ideas come from everywhere (accounting, HR – cross-disciplinary teams)
2. Don’t have to be in same room to create those ideas (collaborate, share ideas, create awesome products and experiences)
How could we make Lean work for our remote team?
You can make LEAN work with REMOTE TEAMS,
but you have to be INTENTIONAL.
TOOLS, METHODS & CULTURE
TOOLS
METHODS
CULTURE
We use lots of tools to collaborate
VIDEO CHAT is best way to collaborate remotely
With DISTRIBUTED TEAMS, it’s not just about
COMMUNICATION, but COMMUNITY.
Perceived Distance Theoryremove senses – increase perceived distance
Chat
Perceived Distance Theoryremove senses – increase perceived distance
Email Phone Video
ChatEmail
Perceived Distance Theoryremove senses – increase perceived distance
Phone Video
Chat PhoneEmail
Perceived Distance Theoryremove senses – increase perceived distance
Video
Phone VideoChatEmail
Perceived Distance Theoryremove senses – increase perceived distance
Phone VideoChatEmail
Perceived Distance Theoryremove senses – increase perceived distance
sweetspot!
Conference Call VideoPhoneChatEmail
Perceived Distance Theoryremove senses – increase perceived distance
tear!
#IRL
#IRL
not just COMMUNICATION,
but COMMUNITY.
*
VIDEO is the sweet spot!
Awesome!*
The BEST TOOLS for video chat are the ones you ALREADY HAVE.
The basic setup
+
Two laptops and video software
How can we make it BETTER?
Bring the camera to the wall
Advanced setup
+
add a second camera
Two camera Hangout hack
one camera for faces. one for ideas.
Two camera Hangout hack
one camera for faces. one for ideas.
iPhone on tripod
laptop cam
Two camera Hangout hack
experiment hangout
iPhone on tripod
Two camera Hangout hack
experiment hangout
Set up TWO CAMERAS at EACH location
+ +
+ +
Set up TWO CAMERAS at EACH location
+
Set up TWO CAMERAS at EACH location
+ +
++ +
We tried VIRTUAL tools, but came back to PEN & PAPER
google docs screenshot
virtual stickies
screenshot
Improvise
Improvise
#MacGyver
OTHER TEAM COMMUNICATION?
CHAT APPS
WHERE ARE WE?
PROJECT HUBS
PROJECT HUBS
PROJECT HUBS
github.com/bradfrost/project-hub
TOOLS
METHODS
CULTURE
Daily Standup
Daily Standup
Virtual Lunch
Virtual Lunch
#FAIL
Virtual Conference Room
Hold your sketch up to the camera or share a phone pic
How can we SHARE sketches faster?
live sketching
a BETTER second camera
meet iPevo
get the ideas out of your head and on to paper
a BETTER second camera
live sketching
How can we SHARE whiteboard work faster?
STREAMING WHITEBOARD
iPhone
streams onlinerocketboard.it
How can we SHARE user testing and user feedback?
USER TESTING
iPhone screencast
How can we REDUCE LAG in the feedback loop?
Explain your ideas with screencasts
Screencasts for teams in VERY different timezones.
How can we build TRUST and team CAMARADERIE?
in CA
in TN
in DC
CAMP POPVOX
TOOLS
METHODS
CULTURE
CULTURE is what holds a team TOGETHER, & allows them to
CREATE something AWESOME.
CONSIDER OTHERStruly care about your team members
We all admire SELFLESSNESS.
try being SELFLESS
HUMOR
tell stories, laugh, be humans
HUMOR
‘stache
meow
HUMOR
HUMOR
yup, a puppet
april fool’s day
WRITE SONGS?
bit.ly/iloveluxr
HUMOR
onboarding?
I’m in the wrong hangout.
A PROBLEM solvedbeing solved
You can make LEAN work with REMOTE TEAMS,
but you have to be INTENTIONAL.
Make LEAN work with your REMOTE TEAM.
these tips & more: SodiumHalogen.com/leanremote
WILLIAM DONNELL [email protected]
@sodiumhalogen #leanremote
