Monday – Sunday 26th May – 1st June

2014

Moderation Weekly Report

2

• Decrease in support requests• Decrease in post removals

• Businesses appreciate forums as a manner of advertising networking events

Summary

Key Points

Quotes

Visits Previous week Support

Requests Previous Week Posts

Removed Previous Week

34 22% 102 36.3%

27/05/2014 “Sorry if I did this wrong as I was not aware of other

methods. I later found another area for products and services special offers which has a limited time. Thank you for the guidance I will enter the site again and try to do as

you suggest.” billa....@b.....

(RE: Response to post removal)

29/05/2014 “Thank you for your email and for sharing what you do

I would be more than happy to advertise our events that are open to non-members of the Chamber on your site, but most of our events are for local members and their guests

only. We actually have an Executive Club lunch that is taking place on 19 June in Croydon so it would be great to

advertise that.” krob....cro...@....

(RE: Businesses posting networking events on the forums)

Support Requests

Account Deletions

Posts Removed

Offical Complaint

17.6%

Detailed Information

Ongoing Issues Spotted / User Ideas

3

Previous Week

Support Requests 34 22%

Account Deletions 34 (344) 8%

Posts Removed 102 36.3%

Official complaint 0 0%

Moderation Emails

Support User Error

TechanicalIssues

User Journey

100%

Issued identified Raised on Fix date

Location Search – the ability to search all Needs or Questions by location 29/11/2013 N/A

Can’t see messages received – ongoing issue – we’re awaiting fix/update 08/11/2013 N/A

Auto Scroll / Profile Creation - validation errors needs auto scroll. When creating a profile and clicking ‘save’ or ‘next step’ fields which aren’t filled out properly but are required

display a red error message however the page doesn’t auto scroll up so users are unaware of the error and believe nothing is happening.

25/10/2013 N/A

Post appearing in mod tab but not overview tab – Admin Boards 25/11/13 N/A

Users keep on mentioning issues when trying to upload their business profile images 25/11/13 N/A

Users are having issues trying to enter their social media account URL’s 25/11/13 N/A

• Users are confused about what it takes for their profile to reach 100% completion • Users confuse a completion score of less than a 100% with the completion ofregistration (i.e. if you haven’t got social links you’ll never have 100% score though

your registration might be complete)

25/11/13 N/A

Occasional problems with activation emails / password resets not being received 25/11/13 N/A

17.6%

64.8%

4

Posts removed as per T&C’s

Posts that have been removed (not including self promotional posts)

Removed post Posted on Email

Detailed Information

Ongoing Issues Spotted / User Ideas

Issued identified Raised on Fix date

Multiple Postcodes are ordered alphabetically automatically. Users request the order to be defined by the user.

02/11/2013 N/A

Users feel the process of leaving a rating isn’t clear / aren’t happy / want it to be simpler 05/12/2013 N/A

Users are not understanding that they need to add tags to all noticeboards that they follow; possible solutions are that this isn’t a required field or making it clearer.

16/12/2013 N/A

User did not realise that the maximum number of noticeboards was 5, so was struggling to realise why he could not join his 6th. The site only told him 'validation errors on the page'

and not the actual problem. This could be implemented.

12/01/2014 N/A

Users with more than one account often complain they can’t see messages (because they’re logged into the wrong account)

19/01/2014 N/A

Users request location filtering / geo-tagging functionality 19/01/2014 N/A

In the Overview - Responses tab ,the only info is 'no records to display'. If there is no information to give, there should be no option to expand.

01/02/2014 N/A

Within the Overview – Responses tab, one should be able to see the original post which the user is responding to. Currently there is no way to do this.

01/02/2014 N/A

User suggestion: extend time out period. They feel it is too short currently. 14/02/2014 N/A

User suggestion: direct messaging function. Want to be able to contact other users directly on the Bizcrowd platform.

03/03/2014 N/A

User suggestion: ‘Recommend this site feature’. User suggests a reward based referral system for recommending the site.

06/03/2014 N/A

User suggestion: introduce an image board for the user profile (like Pinterest) 04/04/2014 N/A

5

• Continued increase in engagement on Twitter• New fans has increased on Facebook

• G+ page new followers and views continues to steadily increase

Social Media Summary

Key Point(s)

Twitter

Facebook

Google+

Classification - Secret

Week Ending Date

Tweets Sent

@Mentions and DM’s

Re-tweets Followers Overall

New followers

Engagement Sentiment

01.06.14 52 27 102 9,986 122 92% 100%

25.05.14 78 21 141 9,989 180 89% 100%

18.05.14 102 32 192 9,993 212 49% 100%

Week Ending Date

Total Likes

Posts Made Impressions Stories Created

Reach Engagement

New fans

Un-liked

01.06.14 1,263 23 1.5k by 396 25 by 20 Avg per post 44 Total 132

8% 11 0

25.05.14 1,255 28 593 by 113 8 by 7 Avg per post 34 Total 67

11% 3 2

18.05.14 1,255 41 2.3k by 573 17 by 14 Avg per post 161 Total 482

4% 3 0

Week Ending Date

Followers Avg comments per post (within 4 weeks)

Avg +1s per post (within 4

weeks)

Avg characters per posting (within 4

weeks)

Views

01.06.14 1,150 0.34 0.87 294.80 105,652

25.05.14 1,121 0.34 0.86 291.31 104,624

18.05.14 1,030 0.33 0.82 288.49 100,431

6

• Google+ page continues to receive enthusiastic engagement through #sharemywork hashtag • Positive engagement and comments from users on Twitter

Social Media Summary

Key Point(s)

Twitter – Top 3 Posts

Facebook – Top 3 Posts

Google+ Activity

Classification - Secret