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Customer Relationship Management (CRM) helps to develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.
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Transforming Business With the Cloud
Point Perfect Technology Solutionswww.pptssolutions.com
CRM Solution Provider India
CRM stands for Customer Relationship Management
It is a model for managing existing and Future customer.
NetSuite CRM+ delivers powerful CRM including Sales Force Automation, Marketing Automation, customer service and etc.
Some of the benefits are
Clear visibility in sales and marketingElevates productivity with a360degree with the customer.Improves sales Performance
CRM
CRM
CRM FEATURES
Features
Sales Force Automation
SALES FORCE AUTOMATION (SFA)
Customer Management
Opportunity Management and competitor Tracking
Advanced Forecasting
Document Management.
FEATURES OF SFA:
CUSTOMER MANAGEMENT
NetSuite CRM+ eliminates redundant data entry and saves time.
Sales representatives now have key data at their fingertips
Give sales managers a 360-degree view of all the leads and opportunities in the pipeline.
Use competitor tracking functions to see which deals you've lost and which you've won
OPPORTUNITY MANAGEMENT AND
COMPETITOR TRACKING:
Sales Management Port let
Mood-Ring.
KPI- Key Performance Indicator
Quote and Order Management
ADVANCED FORECASTING
Manage and publish key document online in Netsuite CRM+
Access 24/7 at anywhere
Restrict access to documents as needed to provide better internal controls of key corporate.
DOCUMENT MANAGEMENT
Allowing you to better align campaign and programs with sales team
We can target, build, execute and measure the marketing campaign
Some of the features are:
E-mail Marketing Software
Campaign Management
Keyword or SEO Marketing
Web to lead forms
Lead Management
MARKETING AUTOMATION
Helps to improve the customer satisfaction, attract new customer and low service cost.
NetSuite's call center capabilities help you assign, track and escalate cases to serve customers more quickly and efficiently
Some features are
Case Management
Knowledge base
Customer Portal
Time Tracking
CUSTOMER SUPPORT MANAGEMENT
It is a one-stop-shop for the real time collaborative channel management
It delivers joint marketing campaigns, joint lead management, partner commissions and order processing.
Some feature are
Lead Management
Forecasting
Campaigns and promotional discounts
PARTNER RELATIONSHIP MANAGEMENT
ADVANTAGE
Provide better customer service
Increase customer revenues
Discover new customers
Cross sell/Up Sell products more effectively
Help sales staff close deals faster
Make call centers more efficient
Simplify marketing and sales processes
THANK YOU