Digital TransformationMoving beyond technology where digital meets physical

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Agenda

Digital Transformation

Components

The Cloud and Digital Transformation

Transforming to a digital business

Use cases

Takeaways for you

Digital Transformation

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Digital Transformation: “The realignment of, or new investment in, technology and business models to more effectively engage employees, customers, partners and processes at every touch point in the customer experience lifecycle.”

Digital Transformation?

CustomerExperience

Product and Service

Innovation

Distribution and Marketing and

Sales

Digital Fulfilment

Risk Optimization

Enhanced Corporate

Control Decision MakingConnectivityAutomationInnovation

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Why?

Transform to a digital business

Enhance the customer experience

Become more responsive

Why do you need Digital Transformation?

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What?

What is Digital Transformation?

The capability to predictively spot new opportunities in markets

The capability to demonstrate transparency and trust

The capability to innovate in agile ways

The capability to deliver unique and personalized experiences

The capability to operate in real time

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How?

How can Digital Transformation be achieved?

Exploitthe New

Renovatethe Core

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When?

When should you Digitally Transform your business?

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Question for the room

When you renovate your core technologies, what are your primary business objectives and challenges?

• Upgrading existing ‘old’ systems• Rationalizing application suite• Integrating systems

What are you doing to prepare?

Components

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Renovate ERP

Renovate:• Upgrade• Integrate• Reduce

customizations

• Move to the cloud

Scenarios:• Integrate with

other ERPs• Integrate with

third-party software

• CRM services• Mobile

capabilities

Failure to renovate ERP will leave the enterprise with unachievable or unsustainable digitalization

Excel in your industry

Boost business productivity

Stay connected when on the go

Manage your application

lifecycle

ERP

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Renovating ERP - CasesMigration of Dynamics AX

ecosystem to the cloud for a manufacturer of motors and

controls Dynamics AX 2012 R3 Implementation for a manufacturer of water-soluble

polymers

Dynamics AX Support and Maintenance Services for a professional services firm

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Renovate CRMEnsure your CRM roadmap is aligned with underpinning technologies, such as mobile, data, and IoT

Renovate:• Upgrade• Integrate• Move to the

cloud

Scenarios:• CRM for

outlook• Document

Generation• Excel

Integration• CRM Mobile• Customer

Surveys• Social

engagement

Sales Capabilities

Service Capabilities

Marketing Capabilities

Social Capabilities

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Renovating CRM- Cases

Migration from Salesforce to Microsoft Dynamics CRM for an environmental

services firm

Dynamics CRM 2011 Integration with an ERP for a swimming pool

manufacturer

Dynamics CRM implementation for a glassware manufacturing firm

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Renovate Social & CollaborationLoosely coupling collaboration tools will ease future migration and improve interoperability

Renovate:• Upgrade• Integrate• Move to the

cloud

Scenarios:• Integration with

ERP• Automation of

processes• Global intranets• Dynamic

reporting

Collaboration

Portals

Search

Business Intelligen

ce

Business Forms

Content Managem

ent

Workspace Management, Security, Storage, Topology, Site Model

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Renovating Social & Collaboration- Cases

SharePoint Implementation and its Integration with SAP for a

CNC machine tool manufacturing firm

SharePoint intranet portal for a Indian manufacturer & supplier

of piping systems

Travel portal for employees

Product safety and risk assessment application for a global home

appliances firm

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Exploit Enterprise MobilityIn-depth analysis of business priorities, business value assessment & integration of disparate systems through mobility

Exploit:• Strategize• Prioritize

Scenarios:• Integration

with LOB • Offline

storage • Push

notifications• Geo-fencing• BYOD

Consumer Field Sales Field Service Supply Chain Warehousing

Operations Logistics Quality HR Management

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Exploiting Enterprise Mobility- Cases

Leading Supplier of Modular Space Assesses Business Value

in a Shift Toward Enterprise Mobility

Field service mobile app for a firm pioneer in the field of

lasers and catering to the need of various industries

Location tracking mobile app for a manufacturer of air coolers

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Exploit IoTCreate business value while leveraging your existing technology assets, devices, sensors, cloud services and data

Exploit:• Strategize• Prioritize

Scenarios:• Industry

specific implementation

• IoT for employees

• Wearable technology

• Beacons

Augmented behaviour

The Information Value Loop

Sensors

Network

Standards

Augmented intelligence

Source: deloitte.com

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Exploiting IoT- Cases

EcoCool management system for a firm that markets and sells consumer electronic products,

solutions and middleware

The Cloud and Digital Transformation

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The end result

Informed Manageme

nt

Happy Employees

Satisfied Customers

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Transforming to a digital business

• Estimate the value at stake• Prioritize • Take an end-to-end view • Align the business portfolio accordingly

Use Cases

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Case Study 1- Digital Transformation (Global)

Client

• Appliance Motors and Controls, Industrial Motors and Systems, Commercial Motors

• 5,000 employees • Technology architecture:

Infor, Microsoft Dynamics AX ERP, E-commerce, SharePoint, .NET, and engineering systems

Challenges

• Business challenges Partners with knowledge depth on

current products Need to lower costs Responsiveness Stronger guidance in navigating

licensing and modules• Technology challenges

Need for greater visibility and agility

Need deeper insight to critical business data across the organization

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Digital TransformationIn the span of one year, the client renovated their core technologies

Migration of Dynamics AX Ecosystem to

the Cloud

Dynamics AX Upgrade SharePoint

Applications

• Cost savings• Resolution• Performance• System

performance• Business processes

Benefits

• Installation and setup (five stages)

• Database and application configuration

• Database restoration and compilation

Approach

• Cost savings• Functionality • Out-of-the-box reporting with

SSRS• Business insights• Productivity

Benefits

• AR tracking portal to initiate approval workflow on a cloud hosted environment

• A CAD and Machine move approval system to automate processes

Approach

• Automation • Enhanced search

functionality• Easy report generation • Visibility • Secured system

Benefits

Approach• Upgrade to 2012 R3• Extending new functionalities• New warehouse

management processes• Expand number of users

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Next Steps

Future Plans

• Taking their AX ERP to the cloud • Rationalize ERP footprint • Upgrading Dynamics CRM• Moving to the cloud with O365• Implementing Mobility solutions• Single IT and technology

framework • Exploring IoT technology

Renovating Core Technologies

• Access to a large, extended team with in-depth business and technical knowledge

• Established processes to handle requests/issues

• Daily communication on tasks and status

• Blended onsite/offshore delivery model

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Case Study 2- Digital Transformation (India)

Challenges

• Maintain fast growth• Globalize operations• Increase internal

efficiencies• Standardize

technology platforms

Digital Transformation

• ERP with more users• SharePoint Intranet and

Employee Self-Service for collaboration

• Mobile app for warehouse• Exchange Online

implementation• O365 license procurement• Company portalResult:• Low maintenance costs• Faster, quicker, improved data

flow• Reduced IT administration

Client

Asia’s leading post harvest solutions company, providing integrated post-harvest management solutions including warehousing, procurement and collateral management of agri-commodities.

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Postmodern ERP /Apps

Next-generation information capabilities

More-diverse Partnerships

Takeaways for you - Reimagine the core

HybridCloud

UsageTransactions Digital transactions

Interactions between firms, customers, and suppliers

Digital external communications

Digital customer service

Business processes conducted internally

Digitized back-office processes

Digitized front-office processes

Product development software intensity

Market making Digitally enabled markets

Source: McKinsey

Thank You

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