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Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
Professional ChatBOT
For intelligent Customer Self - Service
and eCommerce
InteliWISE.com USA (415) 230-0566
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
Chatbots are the hottest technology in 2016 Customer Service automation
“Next frontier of customer service”
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
What is a chatbot? Understands customer questions.
Provides instant answers 100% automatically
• Understands customer question • Analyzes questions with the help of Artificial Intelligence algorithms • Uses Contextual auto – complete to narrow down Answers • Provides automated answers from Knowledge Base containing usually 100 - 300 pre-populated answers, incl. price, FAQ etc
• What are the delivery options? • I want to check where my order is... • What is the price of umbrellas? • Can You send more products in a single consignment?
• 100% automatically and does not require the presence of the seller or chat consultant
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
How chatbot works (in 1 slide)
Customer ask a question in their own (‘natural’)
language – types in a text – box or ‘sends a
message’
100% response in Mobile, Facebook Messenger
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
Why chatbots A totally new, ‘Conversational’ customer experience
• Conversational Customer Service • Instant automated answer covering FAQs, incl. password recovery, login, returns - 100% handling without a need for a live agent
• Conversational Commerce Mobile or online shoppers could interact with virtual assistants who can perform a variety of tasks incl.: - pulling out product information, - suggest (purchases) - help you narrow your options, - then actually book/ buy / run a
transaction for consumer
• A totally personal one2one user expeierience, incl. new way searching, shopping for consumers using mobile, without the need to download or open tens of apps
Benefits of bots include: - providing fast and efficient service at significantly lower cost - adding personality to the conversation - increasing completed transactions by automating answers to common questions
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
Integrations Our chatbots work in major channels, integrate with leading
apps
• We deliver chatbots for businesses, not for consumers • It’s an enterprise-class solution • integrates with leading systems:
• Chatbot is the most efficient Level1 solution for intelligent automation of the most frequent questions (for the "Digital service") • operates in key deployment channels
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
InteliWISE have implemented over 150 virtual avatars for the largest global brands & organizations
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
Why our chatbot? Millions of „conversations”, technology patented in the US
Customized chatbots
Integration with existing site/ service application
Ready from day # 1 to work with Livechat, CRM (Full integration with API/ web service), Call Center, e-
Commerce platform
They require each time analysis and integration with existing IT solutions
Content of questions, answers & appearance management
100% content update/ management available through
on-line panel
Even simple changes in content may require
reprogramming
Statistics & reports
Ready-to-use reports, including the history of the Q & A,
Questions Without Answers, Common Q & A etc.
Even simple changes in content may require
reprogramming
Quality of performance AI technology patented in the
US, tested in the largest banks, service providers, e-Stores
Limited understanding of the questions, mainly
based on keywords without semantic content analysis
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
38% less of phone calls
23% lower total cost of operation
> 80% of live agent responses in less than 20 seconds
• Optimizing cost effectiveness
(including ROI) is one of the basic elements of our projects
• We are looking for an equilibrium point, where optimum customer satisfaction meets the minimal cost of handling each one question/ problem you reported
• Analyzing the cost of service in each
channel, we increase the productivity and comfort of consultants
Success | ROI
Chatbots provided faster service and higher conversions
Wirtualny Doradca | LIVE CHAT | CONTACT CENTER
What InteliWISE offers
We build, customize, integrate Chatbots
Selected services: • Chatbots Design, Implementation, Delivery • Development of knowledge bases - predefined questions and answers • Dedicated implementation both in the model of "on-premise" (on customer servers) as well as in a "cloud" (service to the "cloud") • Integration with existing systems • Training, including "best practices" (eg. chat service good practice) • Analysis of post-implementation, including ROI study
• Responses to the RFI/ Terms of Reference - as part of larger projects
Develop on our cloud-based platform or let our expert team to do 100% of the job
Top-notch references More contacts received from customers Visible, concrete savings, even in a short period of time The apparent change of customers/ users perception
Find out how your company can benefit from Chatbots www.inteliwise.pl | (+48) 503 007 654
Fast implementation Proof – of – concept 3 stages of implementation: Analysis + Concept (3 days) Implementation (usually up to 10 days)
Cloud or On-premise • We provide web-based tools for developing & customizing chatbots • For customers with significant security req., we offer 100% of cloud – based functionality in on-premise (own customer server infrastructure) model