RESUME Name: Jitendra Mohan E-Mail id: jittumohan@gmail.com Mobile Contact No: 408-834-0182 (Mobile) Status in USA: Green Card

Note - If not avail please text, voice mail or e-mail. I am looking job in San Francisco Bay Area USA only. . Careers objective:

To grow up in engg support organization as a top tech lead. My strength is my ability to walk into a new environment & I will be productive immediately.

I am enthusiastic, adapt to new situations, doing configuration and adapt new tech. I am willing to work as a key player in challenging & creative environment.

Veritas Support is one of best support organization in the world. I am able to solve all Veritas products (VXFS/VXVM/CFS/VCS) issue in AIX env for past 14yr as a single hand. I can debug any issue in user/kernel space for AIX Operating system in Veritas Products.

My Education:

M .E –Master of Engineering (Birla Institute of Tech, Mesra Ranchi,India) yr. 1993 GPA: 3.18 /4.00

VERITAS LLC (Previous Symantec Corp) Mountain View CA – 7th Oct 2002 till today

Designation: Sr Principal Tech support Engg ( Backline support engg )

I involved as support engg to resolve complex IT issue with more than Top 1000 customer for Veriats products ( Volume Manger, Filesystem ,VCS & CFS ) on unix(AIX/Rhel /Solaris).

I solved so many complex issues in customer env which is time bound .Company got multi-million dollar business contract due to me.

(Recently solving the Informatica performance issue which makes million dollar deal & VP of Informatica is proud for such a great support work)

It’s very tough to write all my work of 14yr.

I also got one of the best employee award in VERITAS as Backline support engg with so many applause awards from support folks, engg folks and lots of appreciation from customer .

Key Responsibilities:-

*Identified and addressed customer’s critical technical and non-technical issues, coordinate necessary support activities. Communicated effectively and precisely on regular bases through weekly conference calls and e-mails, built a strong partner relationship with the customers and educate them on all available tools and products that will develop and enhance their information structure and case resolutions.

* Worked on very complex issue for customer in AIX, Linux, and Solaris & HP-UX * Advanced debugging of VERITAS products in AIX using trace, truss and kdb * Debugging system hang & system panic issue for VERITAS products in AIX & Linux * Debugging memory leak issue in AIX using the zerofault, Malloc-debug and purify* Debugging performance issue in terms of CPU/memory/IO* Knows to look code in language C plus basic knowledge about c++* Extensive use of cscope to look the code search* Debugging of application core dump issue in AIX/Linux using gdb/dbx.* Deal with very hot time bound customer to resolve issue in time.* Knows the Sales Force tool as a case management * Extensive knowledge of AIX-HMC console to configure any AIX LPAR system * Upgrade of any AIX system using the SUMA tool * Working knowledge of Clarion EMC array, Power path, MPIO & Hitachi Data system* Knowledge of EMC Replication solution i.e. Timefinder * Extensive knowledge of networking tool like tcpdump, IP-Trace, traceroute & look Kernel networks stats using the kernel debugger. *Level 3 technical support for Veritas InfoScale/Storage Foundation, Clustering & Replication products (VERITAS DMP, VxVM, VxFS, VCS, CFS, SFRAC) on all UNIX platforms(AIX,Linux & Solaris)*Technical lead for frontline and advanced support engineers; guide them with their escalations, mentoring junior engineers, provide TOI/brown-bags on technical articles. *Technical Lead for Time-based escalations and for Business critical customer * Perform problem root cause analysis; Unix System crash dump analysis and application core dump analysis.* Coordinate with partner and other software vendors during problem troubleshooting, problem root cause analysis, fixing/testing defects.* Reproduce customer issues on in-house lab environment and engage developers.

* Work with developers to design solutions, action plans and long term code fixes.* Participate in Veritas future product developments; review defect deferrals, define supportability requirements; assist product alpha/beta testing* Create, Review, and Publish knowledge base articles; review product user guide*Assist sales team with proof of concepts, benchmarking Veritas SF products against competitive products. (i.e. vxfs Vs ext, JFS; VxDMP Vs EMC Powerpath, Native DMP )*Worked on so many networking complex issue using the iptrace & tcpdump.

IBM Austin, TX (Client ) – 7th Feb 2000 till 31st May 2002 Employee: CEI America Inc Pittsburgh.

Project: - NFS , System Dump & pthread support in AIX Designation: Level 3 (Highest ) Support in IBM Austin,TX

Worked on day to day escalation with critical customer to solve any issue related to NFS support. I also worked on system panic ,system hang issue plus performance issue using the IBM PMR tool . Worked with pthread library, AIX LVM & system dump engg group to resolve multiple issue.

Technical Proficiency:

Build Tools Make, CleacaseScripting/Programing languages

UNIX-Shell ksh Scripting, sed & awk , C and Basic knowledge of C++

Operating Systems Unix( AIX , Linux , solaris & HP-UX )

Environment AIX 6.1/7.1 , Solaris 10/11, Redhat 6/7 ,HP-UX-11iGeneric Tools Kdb, dbx, trace , truss, scat , purify , zerofault , procstack, crash

& many more tools to identify issue.

Network tools ( iptrace,tcpdump,traceroute,dig & many more )

Wrote multiple script to figure out CPU issue,collect the thread stack in aix & Linux. Curt tool, svmon, IBM Perf PMR tool to identify any perf issue. Nmon analyzer,tprof and many perf tools.