Key to Results: Observing Your Process

Helena Jeret-Mäe, Nortal

@HelenaJ_Mthepainandgainofedwardbear.wordpress.com

Consciously move between content and process

Observations provide objective descriptions

Interpretations filter out information

How to observe

• Choose one thing• Focus and block

out everything else• Take notes• Drop adjectives

and adverbs• Verbalize your

observations

How do you make a toast?

Draw the process!

Tom Wujec

Tools and inspiration from Lean

MOI(J)

Motivation

Organization

Information

Jiggling

Gerald M. Weinberg

Willingness to experiment

Openness to serendipity

Awareness of your performance

SHARPEN your observation skills

FOCUS on process

VISUALIZE to understand

MAKE it light as a feather

Thank you!Helena Jeret-Mäe, Nortal

@HelenaJ_Mthepainandgainofedwardbear.wordpress.com