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• Key = Crucial/ main• Result = Outcome/ end/ consequence• Area = Space/ range
•Key = Crucial/ main•Performance = Achievement/ Attainment•Area = Space/ range/ field of operation
• A key result area (KRA) is an strategic factor either internal to the organization or external
• Strong positive results must be realized for the organization to achieve its strategic goal(s),
• Key result areas are sometimes referred to “critical success factors” or “key drivers of success.”
Point to note• KRA is not the result.
• KRA is the area identified as important or crucial where a result will assist in the achievement of the set objectives or goal.
• KRA defines what a job is expected to accomplish.
• KRA’s might fall within the scope of Key Performance Areas (KPA)
• Key Performance Indicators (KPIs) are high level measures or metrics
• Give the leadership team an “indication” regarding progress towards achieving a particular objective.
• Careful attention should be given in defining each of these core strategic planning and management elements.
Point to note
•KPA is the overall scope of activities that an individual on a job role has to perform.
•KPA is not always result focused.
•KPA’s can be inclusive of KRA’s
Process Setup
Appraisal Year Setup
Appraisal Cycle Setup
Master KRA, KPI Definition
KRA, KPI Definition & Mapping
Review Hierarchy Setup
Process Flow
•Customer Satisfaction.
•Product Management.
•Operational Cost Control.
•Quality Check.
•. Record keeping.
•Maintaining good working condition in plant.
•Optimum Resource Utilization.
•Process Improvement.
•Safety and Prevention planning and control.
•Working within the company’s SLA(Service Level Agreement), GRC(Governance, Risk Management and Compliance) policies
•If you can’t measure it, you can’t manage it.
•Be so good, that they cant ignore you.
•When you can’t make them see the light, make them feel the [email protected]
Presentation bySagar Paul
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