Learn PAd Business Process Organizational Learning

http://www.learnpad.eu

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Business Process Organizational Learning

Dr. Darius Silingas Head of Solutions Department @ No Magic Europe

Exploitation Leader @ Learn PAd Project [email protected]


Acknowledgement

This research was supported by the EU through the Model-Based Social Learning for Public

Administrations (Learn PAd) FP7 project (619583)

Learn PAd project members Alfonso Pierantonio, Andrea Polini, Barbara Re, Barbara Thönssen

contributed content for this presentation.

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Realizing the Value of Modeling and Models

Creating Models

Using Models

Governing Models

High Value from Modeling and Models

Center of Excellence Principles

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Business Processes Description Report (Web) http://webreports.nomagic.com/

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Sustainable Modeling Culture Models are corporate knowledge assets that provide a long-term

value and need to evolve together with the organization

ü  Strict adherence to the principles is necessary

ü  A need for a dedicated business architecture tool

ü  A need for a dedicated team supporting this effort

ü Organization-wide involvement

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Learn PAd Website Ø http://www.learnpad.eu

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About Learn PAd Project

•  Research project funded under FP7 program ICT-2013.8.2 Technology-enhanced learning

•  An innovative holistic e-learning platform for PAs that enables process-driven learning and fosters cooperation and knowledge sharing •  model-based e-learning •  open and collaborative e-learning content management •  automated learner-specific collaborative content quality

assessment •  model-driven simulation-based learning

Ø http://www.learnpad.eu

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Learn PAd Overview: How (1)

Figure 1: Models and Contents Production Process

will be inspired from testing techniques and meta-modeling manipulation techniques to select interestingtraces/experiments. For automatic derivation of questionnaire from BP models the project intends to exploita tool developed by the CNR partner and already applied to assess understanding of models expressed inthe Unified Modeling Language by domain experts [1]. This tool automatically derives closed questions

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Project Context

l  Public Administrations need to manage increasing complexity and volatility of business processes with continuously reduced available resources and increasing demands on the quality of the outcome

l  This pressing challenge can only be fulfilled if organizations evolve towards a more efficient and flexible way of performing their tasks

l  Efficiency and flexibility require training and consciousness of involved Civil Servants

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Solution dimensions Model Based Learning

l  Models have been used more and more to represent different dimensions of an organization

l  Learn PAd explores how models, and their graphical representation, can be exploited for learning purpose

l  Learn PAd identified different model kinds to represent different knowledge dimensions

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Solution dimensions Model Based Learning

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Solution dimensions Collaborative content management

Learn PAd provides an infrastructure to complement models with textual information l  From process models a wiki infrastructure is generated l  Pages are organized in accordance to the structure of

corresponding models l  CSs are prosumers of contents l  Wiki infrastructure enable off-line learning and on-line

learning, with access to contents related to specific process activities and real cases (learn by doing)

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Solution dimensions Content and Models Automatic Assessment

l  Models and Textual Contents should be assessed for quality to facilitate learning

l  Learn PAd investigates on automatic mechanisms for -  Model verification -  Textual content evaluation -  Issues are highlighted and suggestions for

improvements provided

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Solution dimensions Simulation based learning support

l  Learn PAd investigates on simulation based learning exploiting information available in defined (process) models

l  Processes are parsed and “interesting” paths are selected and experimented -  i.e. seldom activated paths can be experimented in

a synthesized context l  Using the Learn PAd simulation environment

CSs can experiment together and collaboratively their acquired knowledge

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Solution dimensions Monitoring and KPI for engaging learners

l  Relevant Key Performance indicators are derived for assessment of CSs and organizational learning

l  Learn PAd includes a monitoring infrastructure to collect information about CSs activities and results

l  Collected data are analyzed and performance indicators derived

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� Org.Model

� Business Process Model

�  Business Motivation Model

� Competency Model

� Document (Data) Model

�  CM Model

� Competency Model

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Abstraction layers

Learn PAd Conceptual Metamodel A metamodels which permits the conceptual description of domain problems

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Abstraction layers

Learn PAd Platform-Independent Metamodel A coordinated set of metamodels describing the various model kinds

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Abstraction layers

Learn PAd Platform-Specific Metamodel A refinement of the LPIMM with platform details implemented on the reference modeling tools, ie. ADOxx and Magic Draw

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LCMM

Learn PAd Conceptual Metamodel (LCMM) provides an overview of Public Administration enterprise architecture, which will be used as a basis for Learn PAd

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LPIMM

The Learn PAd Platform Independent Metamodel consists of seven component metamodels

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LPIMM > Process Metamodel

It defines a minimal subset of BPMN 2.0 whose metaelements have been selected on the base of

→  the practical expertise of Learn PAd partners working with Public Administrations,

→ Learn PAd requirements, and → preceding deliverable D3.1

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Let us consider the following fragment

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An Activity is an atomic or non-atomic arctivity that is performed within a process. The types of Activities that are a part of a Process are:

→  Task

→  Sub- Process, and

→  Call Activity, which allows the inclusion of re-usable

Tasks and Processes in a diagram

The complete specification

of LPIMM is available in deliverable D3.2

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W8 SUAP process model fragment 27


W8 SUAP process model fragment

task

loop characteristic

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W8 SUAP process model fragment

lane (“Ufficio SUAP”)

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LPIMM > Process Metamodel 30



A Lane is a sub-partition within a Process →  lanes are used to organize and categorize Activities

→  Lanes are often used for such things as internal roles (eg. Manager, Associate), systems (e.g., an enterprise application),

an internal department (e.g., shipping, finance), etc.

PROBLEM the meaning of the Lanes is

up to the modeler, BPMN does not specify the usage

of Lanes

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LPIMM

The component metamodels are woven together by means of weaving models

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LPIMM

The component metamodels are woven together by means of weaving models

Lanes in business processes are given semantics in terms of Organizational

Metamodel concepts

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Weaving

Model weaving is frequent in schema integration and evolution, in the context of Learn PAD

→ Weaving enables multi-view modeling → Weaving represents (declarative) semantic

anchorings, i.e. the semantics of a concept in a metamodel can be given in terms of concepts in another

metamodel.

[1] Chen, Kai, Janos Sztipanovits, Sherif Abdelwalhed, and Ethan Jackson. "Semantic anchoring with model transformations." In Model Driven Architecture–Foundations and Applications, pp. 115-129. Springer Berlin Heidelberg, 2005.

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SCIA Commerciale Municipality of Senigallia

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ORGANIZATION MODEL


Organizational and Process Metamodel Weaving

This weaving model is used to give the Lane concept in the Process Metamodel a semantics specified in terms of the Organizational Metamodel

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The “Ufficio SUAP” lane

Uffi

cio

SU

AP

Ufficio SUAP

Ufficio Sviluppo

Economico

Ufficio Programmazione

Urbanistica

The “Ufficio SUAP” organizational unit

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The “Ufficio SUAP” lane

Uffi

cio

SU

AP

Ufficio SUAP

Ufficio Sviluppo

Economico

Ufficio Programmazione

Urbanistica

The “Ufficio SUAP” organizational unit

The Lane weaving

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Overview of Case Reducing the administrative burden the

entrepreneurs refers to a single office, the SUAP office and contact between entrepreneurs and SUAP office has to be done completely on-line

Communications among the SUAP office and other offices in the same or different Public Administrations are managed by the SUAP office without impacting on the entrepreneurs

SUAP office can be placed inside the municipality or can be aggregated and offered by a consortium of municipalities

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SUAP Involved Participants (Marche Region)

Municipality of Senigallia “Monti Azzurri” Consortium and Municipality of Sarnano

Entrepreneur (more than 153.000)

Municipality (239) or aggregation

Third Party Administrations

(45)

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Process Under Analysis

SUAP office offers more than 110 BP, they are different considering (i) the request target so it’s important to keep in use a relevant and universal classification for economic activities types and (ii) the geographical location

SCIA Edilizia (Building Start-up

Certified Notification)

Variante Urbanistica (Zoning variances)

SCIA Commerciale (Business Start-up


Titolo Unico (Standard request to

start business activity)

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Process Under Analysis

SUAP office offers more than 110 BP, they are different considering (i) the request target so it’s important to keep in use a relevant and universal classification for economic activities types and (ii) the geographical location

SCIA Edilizia (Building Start-up



SCIA Commerciale (Business Start-up


Titolo Unico (Standard request to

start business activity)

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Data Objects in the BP of “Certified Notification of Starting Activity” (Business and Building)

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In the SUAP scenario we

considered more than 150 + Data Objects

Modelled Data Objects 34


SCIA Form an example 44

copia per il Comune

ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO Segnalazione Certificata di Inizio Attività

Al Comune di

Ai sensi della L.R. 27/09 (art. 13 e artt. 57 e 58) L. 241/90 (art. 19), D.Lgs 59/2010,

Il sottoscritto Cognome Nome DATA DI NASCITA(gg/mm/aaaa) CODICE FISCALE

Cittadinanza

sesso M F Luogo di nascita:Stato Provincia

Comune

Residenza:Provincia

Comune

Via, Piazza, ecc. N.

in qualità di:

titolare dell’omonima impresa individuale

C.A.P.

PARTITA IVA (se già iscritto)

Con sede nel comune di Provincia


C.A.P.

telefono email p.e.c

N. di iscrizione al Reg. Imprese (se già iscritto)

legale rappresentante della società

CCIAA di

PARTITA IVA (se diversa da C.F.) CODICE FISCALE

denominazione o ragione sociale

con sede nel Comune di Provincia


C.A.P.


N. di iscrizione al Reg. Impresa CCIAA di

Trasmette segnalazione certificata relativa a: APERTURA DI NUOVO ESERCIZIO

dichiara quanto contenuto nella rispettiva sezione:

[email protected]

[email protected]

ARRA'

CONTRADA MARCONI

SARNANO

16/03/1942

6 2 0 2 8

FRANCESCO

SCN

R R A F N C 4 2 C 1 6 I 4 3 6 Q

ITALIANA ■

ITALIA

MC

MACERATA

MCSARNANO

6 2 0 2 8S C NCONTRADA SABBIONI

SARNANO

SARNANO MACERATA

■

0 1 3 5 5 3 8 0 4 3 5

SABBIONI

copia per il Comune

ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO Segnalazione Certificata di Inizio Attività

Al Comune di

Ai sensi della L.R. 27/09 (art. 13 e artt. 57 e 58) L. 241/90 (art. 19), D.Lgs 59/2010,

Il sottoscritto Cognome Nome DATA DI NASCITA(gg/mm/aaaa) CODICE FISCALE

Cittadinanza

sesso M F Luogo di nascita:Stato Provincia

Comune

Residenza:Provincia

Comune


in qualità di:

titolare dell’omonima impresa individuale

C.A.P.

PARTITA IVA (se già iscritto)

Con sede nel comune di Provincia


C.A.P.


N. di iscrizione al Reg. Imprese (se già iscritto)

legale rappresentante della società

CCIAA di

PARTITA IVA (se diversa da C.F.) CODICE FISCALE

denominazione o ragione sociale

con sede nel Comune di Provincia


C.A.P.


N. di iscrizione al Reg. Impresa CCIAA di

Trasmette segnalazione certificata relativa a: APERTURA DI NUOVO ESERCIZIO

dichiara quanto contenuto nella rispettiva sezione:

[email protected]

[email protected]

ARRA'

CONTRADA MARCONI

SARNANO

16/03/1942

6 2 0 2 8

FRANCESCO

SCN

R R A F N C 4 2 C 1 6 I 4 3 6 Q

ITALIANA ■

ITALIA

MC

MACERATA

MCSARNANO

6 2 0 2 8S C NCONTRADA SABBIONI

SARNANO

SARNANO MACERATA

■

0 1 3 5 5 3 8 0 4 3 5

SABBIONI


•  Belforte Del Chienti •  Caldarola •  Camporotondo Di Fiastrone •  Cessapalombo •  Colmurano •  Gualdo

•  Loro Piceno •  Monte San Martino •  Penna San Giovanni •  Ripe San Ginesio •  Sant’Angelo In Pontano •  Sarnano

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Monti Azzurri and Municipality of Sarnano: Organization


SUAP Office Roles and Profiles Postdoctoral research fellow or

postgraduate with a degree in business and economics / jurisprudence / engineering / informatics (basic level)

Expert building/land surveyor or

technical town planner (technical intermediate level)

Civil engineer or architect (technical high

level) Legal assistant or lawyer with

experience in administrative/public law (administrative high level)

Role A (administrative officer caring of the front-office activities)

Role B (office coordinator able

to lead the officers and organize the daily rutine)

Role C (SUAP executive

director is in charge and able to sign the final authorizations)

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Business Start-up Certified Notification (SCIA Commerciale) BP of the

“Monti Azzurri” Consortium

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BPMN 2.0

Tasks Gateways Events

SCIA Commerciale (Business Start-up Certified Notification)

29 – 40 16 - 16 20 - 28

SCIA Edilizia (Building Start-up Certified Notification)

37 - 34 20 - 15 31 - 25

Titolo Unico (Standard request to start business activity)

31 - 31 20 - 16 36 - 28


27 - 29 13 - 13 20 - 36




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CMMN – Check Business Start-up Certified Notification (Scia Commerciale)

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http://www.learnpad.eu 51

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Dr. Darius Silingas Exploitation Leader @ Learn PAd Head of Solutions @ No Magic Europe Phone (direct): +370 37 705899 e-mail: [email protected] lt.linkedin.com/in/dariussilingas/

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