Use case: Employee Course Registration

Employee course registration

Michel Joliat 11.05.15 1/7

Foreword This simple use case "Employee course registration" was conducted under the Mooc (Massive Open Online Course) "Build Your Own SAP Fiori App in the Cloud" of the platform openSAP. The goal was to design a small application based on SAP Fiori* from analysis with Design Thinking concepts to development of a prototype. * SAP Fiori UX is the new face of SAP to business users in all lines of business across devices and deployment options. It provides optimal usability for simplified business interactions and ease of use.

Story The purpose of the project is to manage the business process of the company’s continuing education (in the broadest sense of the term). The HR department is in charge of promoting and organizing the continuing education of employees. The main goal is to strengthen the efficiency of the company by aligning employee skills to the requirements arising from the company's strategy. These are the main steps of the full process:

In this document we will consider only the employee inscription for a course. It is essential to offer attractive and high-‐quality courses constantly adapted to the reality of the current situation. The two keys points to keep in mind of this use case are:

• Promoting the most relevant courses for each individual depending on his/her function, background and career objectives;

• Offering a user-‐friendly, simple, fast and intuitive way to the employee for his/her course inscription (course request).



Persona One of the personas of the project: the investment manager who is convinced that continuing education is vital for a company that promote sustainability and business innovation. He is an upholder of the project.

Name: Dupont “For me, I would like to…”: accelerate the digital transition (2nd strategic axis of the company) and to significantly enhance employee awareness about this subject through continuing education, amongst other things. Background: 50 years old; Single; Master of finance; 25 years of working experience in finance; Leads the investment team with 11 staff members; Excellent track record in investment; Visionary, influential person, considered as a key person in the company Job Title / Role: Investment manager

• Teach and communicate to employee to be sure that everyone is aligned to the

• Responsible for the 5-year investment plan

• Propose to the CEO and to the board of directors the best investment enhancing the organization’s strategy

• Make sure that every employee…

• Make most efficient investments • Remove administrative obstacles • Communicate the company’s strategy and

ensure that everything is done to achieve it

• CEO

accelerate the digital transition

Investment mgr

Dupont

50 years old; Single; Master

• The management of the continuing training process is manual, not standardized and too tedious

• Not enough incentive to continuing education



Job Responsibilities (Main tasks and frequency):

• Responsible for the 5-‐year investment master plan • Propose the best investment to enhance the organization’s strategy to the CEO and

to the board of directors • Make sure that every employee understands and contributes to the company’s

strategic goals • Responsible for the digital transition • Assign money to company’s projects • Check and review on a quarter basis all the company’s investments

Main Goals:

• Make the most efficient investments • Simplify and improve the business process; Remove administrative obstacles • Communicate the companys strategy and ensure that everything is done to achieve it • Promote the most value-‐added tasks

Needs:

• Be sure that everyone is aligned to the strategy and has all the knowledge needed • A dynamic and training plan tailored to each individual • To improve the return of investment (ROI) of the continuing education by 30%

Pain Points:

• The management of the continuing training process is manual, not standardized and too tedious

• Not enough incentive to take ongoing training courses • Too long decision-‐making process • Course offerings not sufficiently adapted to each individual

Stakeholders:

• CEO • CFO • Human resources officer • Managers • Employees

Competencies: See above



User experience journey



Mock-‐up List of relevant courses for an employee.

Details of a course



The app

Functions of the buttons on the right side of the search box: sort, group by and selection of displayed columns.



By clicking on the name of a course its details and its agenda are displayed.

SAP Fiori Principles

Technologies and techniques involved

• Design Thinking • Flat Design • SAP Fiori, SAP HANA Cloud Platform, SAP Web IDE, Git (distributed revision control system) • MVC (Model View Controller) • SAPUI5 • HTML5, JavaScript, OpenAjax, CSS, XML • Odata, JSON (JavaScript Object Notation), JQuery, EDMX, HTTPS

Software

Use case: Employee Course Registration