Ticket Management Market Share

HDI Reports, 2012-2014

When you’re looking for business tools, the kind that make people productive and happy…

You want tools that will last, that will drive growth. That are constantly being perfected.

Tools other businesses use…

So you look at market share…

You talk to analysts…

And you find this:

Ticket Management Vendor’s Growth

Cherwell ServiceNow BMC

-50%

0%

50%

100%

150%

200%

2012-20132013-2014

Pro

po

rtio

na

l Gro

wth

2012-2014

Ticket Management Market Share

*875

*754

*873

* Represents the number of survey respondents

2012-2014

Cherwell Service Now BMC0%

5%

10%

15%

20%

25%

30%

35%

40%

201220132014

Ma

rke

t S

ha

re

2012 2013 20140%

5%

10%

15%

20%

25%

30%

35%

40%

CherwellService NowBMC

Ma

rke

t S

ha

re

Ticket Management Market Share2012-2014

Momentum…

• Cherwell’s market presence has risen the past three years.

• ServiceNow’s market presence has grown but stagnated.

• BMC’s market presence has dwindled year over year.

Who do you think is your best choice?

Cherwell Software is the developer of Cherwell Service

Management® (CSM), an award-winning business technology and IT service

management (ITSM) platform recognized by leading industry analysts worldwide.

Our customers are part of a fast-growing, caring community using Cherwell

Service Management to implement both ITSM solutions and business technology

that goes beyond IT. Cherwell Software has the deepest expertise in the service

management industry, including a global network of expert partners currently

serving customers in more than 40 countries.

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