accelerate your ambition

More flexibility from your ICT support provider can allow you more ‘manoeuvring room’ in which to achieve cost savings and

ensure that the services you procure match the needs of your business better.

3 Tough Questions To ask your ICT support provider to ensure its services match your needs

accelerate your ambition

One in a series of 6 insights related to Secrets and strategies

to long-term cost savings on the network

Question 1

•  Look for a balance between flexibility and standardisation

•  Scrutinise the platforms, systems, and processes

These 3 questions can help guide the conversation with Businesses’ service providers about flexibility :

How does the way you construct your services match my needs?

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Question 2

•  Service levels should match device criticality

How do your service levels and commercial model fit my environment?

•  Ask about the ideal breakdown to save costs

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Question 3 In how many countries can you serve me and which billing options can you offer?

•  Debate the benefits of central versus local

•  A multi-vendor approach can make room for commercial agility

•  Global service delivery isn't a perfect world

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Copyright © 2014 Dimension Data

In Closing … Don’t shy away from insisting on flexibility

from your service provider right from the request-for-proposal stage

For more detail on this topic read the full article:

http://www.dimensiondata.com/Global/Latest-Thinking/Three-tough-questions-to-ask-your-ICT-Support-Provider/Pages/Home.aspx

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accelerate your ambition

Related articles to Secrets and Strategies to long-term cost savings on the network:

The Messy Costs of Multi-vendor Management

Gorillas on your list – a diversified OEM Environment can lower your risk

Outsourcing your network Lock, Stock and Barrel in Bite Sized Chunks

Lowering your network support costs can’t be done blindfolded

Service Providers and OEMs Better Together