Your CLM service provider should understand the complete IT

environment and have an exemplary record in global execution for

both CLM software and outsourcing services.

What do you hope to achieve? How will you measure success?

The more mature the CLM function becomes within your

organisation, the more value it will generate.

Get buy-in from all stakeholders, including finance (accounts payable)

and IT, and understand their requirements.

in a central repository, which allows you to • verify invoices• properly allocate costs across all your business units

One of the top five operational expensesfor most organisations is telecom costs.

whyCLM?

7waysto make

communications lifecyclemanagement (CLM) work for you

See all your telecom expenses

across the organisation• fixed & mobile• voice & data• local & global

Collated telecom invoices in one place

Organisations implementing new management controls of

their telecom spend can easily be overwhelmed by the detail – and

potential. There are great cost benefits to be realised, as well as

greater management benefits from the visibility that CLM provides

Asking for a carrier quotation or inquiring about a provider’s scope of services? The information collected through your CLM programme can help you negotiate favourable local,

national or global contracts.

Your CLM partner, if selected properly, has already done what you’re trying to achieve – many times, and in many geographies.

Select yourCLM partnercarefully1

Identify yourgoals andbusiness measures2

Understand how CLM fits within the overall IT domain and charter

3 Involve people who’ll benefit4

Take aphased approachto implementation5

Integrate your CLMservices with yourtelecom purchasingdecisions andprocesses

6Use your CLM provider toaugment yourinternal expertise

7

47.30

Average monthly cost per device (USD)0 5 10 15 20 25 30 35 40 45 50

disconnect unusedvoice linesWhat you don’t know can hurt you. The analysis showed 25% of devices had less than 10% voice utilisation.

assess plan ‘wants’ versus ‘needs’Leaving plan selection to what users want, rather than what they need, can result in higher costs.

assess international roaming plan value per userIn terms of international data roaming, organizations spent an average of USD 48.72 monthly per user. While international roaming plan fees vary across carrier by device type and data allotment, they can reduce international spend substantially.

don’t underestimate average annual download costDimension Data’s research puts the average corporate-liable device download expenditure at around USD 3.94 per device, per month just under USD 50 annually.

Accountability starts with visibility

A properly managed telecom environment will put money back in your pocket to use for more sensible expenses.

5waysto cut

Top corporate-liable mobile costs

01

02

03

04

validate all yourdevice replacementsOn average, 29% of all users either replace or upgrade a device each year. Only 1% of those replacements are insurance-related. Users replace their devices mostly because they want to, not because they need to, and this causes unnecessary expenditure.

05

The world of telecom savings is as varied and dynamic as the many services available, so there’s a multitude of possible savings strategies. As technology, plans, contracts, and people change, so do savings strategies. That’s why a managed telecom environment is crucial.

You need to know exactly which devices are on your account, how they’re being used and how you’re getting billed for that use.

< 10%

29 – 10%

59 – 30%

79 – 60%

100 – 80%

0 5 10 15 20 25 30 35 40Percentage of devices

Gro

up

of

% u

tiliz

atio

n Average 3.94

Average annual cost per device (USD)0 5 10 15 20 25 30 35 40 45 50

Average

2010

2011

2012

0 5 10 15 20 25 30 35 40Device replacement %

Year

29%

28%

31%

29%