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Bridging the Gap Between
Finance & Fund Development
Chief Growth Officer
Happiness:
Making a difference
Gaining wisdom
Embracing life
Tracy-Ann Palmer
MICHIGAN
BASED
FINANCES ARE
ALL WE DONONPROFIT
FOCUS
3500+
CLIENTS
PROCESSED
$7 BILLION+
REDEPLOYED
$125 MILLION+
Who is Billhighway?
Top CFO Challenges Today
Inability to forecast results (51.1%)
Better manage cash flow (47.4%)
What You Need to Know About CFO’s
Top Challenges
“Small Businesses Seek Better Cash Flow Tools from Their Banks: Survey”, October 15, 2012 by Bank Technology News
Managing Cash with Outdated Tools
Excel – 73%
No Tools – 10%
ERP System – 9%
In their Head – 8%
Consider the Cloud
65% would if it saved dollars and staff hours
85% reducing paperwork is important
CHALLENGES
64% integration with existing systems
55% system and network security
44% introducing a new process
“Half of Fundraisers in the Top Job Would Like to Quit,” Chronicle of Philanthropy, January 2013
“The Cost of High Turnover in Fundraising Jobs”Chronicle of Philanthropy, April 2012
What’s Wrong?
“UnderDeveloped: A National Study of Challenges Facing Nonprofit Fundraising” January 2013
Lack of holistic
approach
Feeling
unappreciated
Others don’t
understand the role
Develop Happier Fundraisers
Supportive
infrastructure
Operate more
effectively
Let staff play to their
strengths
Relief from tasks they
hate
- Stop the Nonprofit Fundraising Treadmill: 3 Reasons I Want to Get Off- Big Changes Help Hospital Attract More Big Gifts Much Faster- Gallup Strengths Finder
The Role of Technology
My donors are receiving multiple
appeals in the mail because we
have so many duplicate records
in our database.
Sound Familiar?
I had to redo my thank you
letters because donor data was
incorrectly keyed into our donor
management system.
Our finance team changed our
lockbox provider, which reduced
individual donor revenue by 5%.
Fund Development reports
$1.3 million in YTD contributions
while Finance reports only
$1 million. What gives?
Building a Successful Relationship
Eliminate Manual Tasks Opening and copying
donor checks
Keying check data
into the database and
assigning codes
Hand writing and
mailing thank you
letters
REDUCE DATA ENTRY ERRORS
INCREASE SECURITY
REDEPLOY RESOURCES
INCREASE EFFICIENCY
Increase Time Savings and Data Quality
THE RESULT
Raiser’s Edge Import Plug-In
Eliminate Redundancy The same people
performing the same
tasks
Multiple systems with
similar functionality
Inconsistent processes
No revision control
Unprotected data poses
a security risk
Increase Efficiency
THE RESULT
SAVE TIME
IMPROVE ACCURACY
STREAMLINE PROCESSES
INCREASE SECURITY
Integrate Existing Systems Are you paying high
consulting fees?
Are you exporting and importing data from one system to another?
Do you run multiple reports from different systems and then compare?
Are you losing or not retaining critical donor information?
Cost Savings & Data Integrity
THE RESULT
ELIMINATE SYSTEMS
PROCESS IMPROVEMENT
INCREASE VISIBILITY
No remote access to
software systems
No administrative
controls in place
Inability to make
decisions and act
quickly
Provide Visibility into Financials
Increase Collaboration
THE RESULT
BUILD FINANCIAL LITERACY
SHARED RESPONSIBILITY
MORE STRATEGIC DECISIONS
Transform Fund Development
Eliminate back
office activities
Manage appeal
exceptions quickly
and easily
Diversify revenue
stream through
social platform
integration
Communicate
donor impact using
online tools
Raiser’s Edge Auto-Import Ability
Raiser’s Edge Exception Review
Technology Improves Communication By
Eliminating Manual Tasks
Increasing Visibility into Financials
Eliminating Redundancies
Integrating Current Systems
Transforming Fund Development
Technology Evaluation
Paper Payments PCI Compliance Integrated Online Donations
Requirements Document Credit Cards to Lockbox ACH Payments & Refunds
What to Ask a Provider
Licensing Fees?
Consulting Fees?
Rip & Replace?
Closed-Loop Solution?
Our Customers
December 3rd, 2013
Giving Tuesday Promotion
nearly $1 out of every $5 raised online comes from a donation made in December
…learn how Billhighway can help!
December 3rd, 2013
0% Transaction Fee for Give
One Free Card Reader
First 10 Respondents
http://www.billhighway.co/givingtuesdaymna/
Questions
How Well Do You Know West Michigan?
What city was just named 13th nationwide as the most generous?
Grand Rapids (nerdwallet.com, 9/30/13)
What was one of the names Lake Michigan was referred to in the 1600’s?
Grand Lac, Lac de Illinois, Lake of the Puans, Lake of the Stinking Water
Who brought a bi-plane to the September 3, 1911 West Michigan Fair?
The Wright Brothers
What actor who appeared in many films with Katherine Hepburn,
was part of a Grand Rapids acting troupe in his early career?
Spencer Tracy
What was John Ball’s occupation? (John Ball Park Zoo)
Lawyer
Start a ConversationTracy-Ann Palmer, Chief Growth OfficerPete Wardrope, Growth Engineer
billhighway.co
twitter.com/billhighway
facebook.com/billhighway
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