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Build learning content that connects generations A glimpse on innovations that help conserve knowledge,
reduce operational expenses & accelerate process execution.
Sebastian E. Grodzietzki, Global Solution Owner
SAP Workforce Performance Builder April, 2014
© 2014 SAP AG. All rights reserved. 2
Agenda
► Mind the (knowledge) gap
►The missing ingredient
►Solution highlights
►Conclusion
1
2
3
4
Mind the (knowledge) gap Why trained users are a key factor to business success
Foster adoption
Ensure retention
Raise productivity
© 2014 SAP AG. All rights reserved. 4
Change is critical to business innovation … … and impacts your enterprise solutions
Eff
ort
Ongoing change events
Time
Major change events
Business drivers
Changed business processes
Mergers, acquisitions, and reorganizations
New products, new vendors
Compliance drivers
Governance
Risk management
Compliance
Examples: Sarbanes-Oxley Act, U.S. Securities and Exchange Commission, Food and Drug Administration
Technology drivers
Maintenance
New functionality
Upgrades
Global rollouts
Upgrades
Custom development
Support package
New implementation
New processes
Innnovation / LoB
© 2014 SAP AG. All rights reserved. 5
Applications change throughout their lifecycle … … leading to inherent knowledge gaps
With e-learning and performance support from SAP Workforce Performance Builder software
Without e-learning and performance support
© 2013 SAP AG. All rights reserved. 6
Are you constantly thinking about:
Then consider SAP Workforce Performance Builder!
Supporting microlearning inside and outside of the office?
The need to cut training and related infrastructure costs?
Employee skills and regulatory compliance?
Support for formal and informal + social learning needs?
Leveraging user-generated content without additional authoring
tool trainings?
The need to cut help-desk and process costs?
Creating single-source help materials for the entire
IT landscape?
Up-to-date processes, trainings, and test documentation?
Whether the entire workforce, even those without own workstations, can
access relevant knowledge in the moment of need via mobile devices?
The missing ingredient:
SAP Workforce Performance Builder Best-run businesses use enablement software by SAP
Cross role
Cross process
Cross application
© 2014 SAP AG. All rights reserved. 8
Why is the solution that efficient?
Cloud
Quick ramp-up
SAP Rapid Deployment
Solution
*
*
Microsoft
Mac OS
Citrix Green Screen
iOS
Android
SAP Workforce Performance Builder supports companies with content during their marketing & sales
funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the
company’s productivity and brings down operational expenses across all business processes.
© 2014 SAP AG. All rights reserved. 9
producer
Highly efficient
authoring tool for all
enablement needs
instant producer
Intuitive process recorder
that requires minimal
training
manager
Ideal platform for
cooperation, learning, and
performance tracking
navigator
Context-sensitive
assistant directly in the
live system
Easier to deploy
Quicker ramp-up
Fully customizable
Discover the four main components of
SAP Workforce Performance Builder
© 2014 SAP AG. All rights reserved. 10
How to Deliver Enablement Content
Business process modeling integration Context-based (push & pull) Mobile Library and learner view
Learning Management System Application help menu
Integration of SAP Solution Manager
application management solution
1
2
© 2014 SAP AG. All rights reserved. 11
360° content
life cycle
management
End-to-End – Closed Loop Content Management
Workforce Performance Optimization
Create
Share
Analyze Improve
Localize &
Update
• QR Codes
• Video export
• LMS, learner view, …
• Single-source recording
• Task management &
automated workflows
• Project status reports, …
• Content usage
• Learner progress
• Weak spot analysis, …
• Automatic &
interactive re-recording
for content updates
• Automated localization
into other languages
• Context-sensitive
reference materials
• Real-time on-the-job
guidance and
performance support
© 2014 SAP AG. All rights reserved. 12
Why SAP Workforce Performance Builder?
Effort required for curricula development
Time needed for classroom training
Time needed for error handling
Effort required for end-user adoption
Standard questions for help desk
Effort required for multilingual roll-out projects
Time needed for the creation of documentation
Effort required for the development of test cases
Costs involved in delta training
0 20 40 60 80 100% Effort
Reference Customer Quotes and Savings
“SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.”
Dr. Andreas Wölke, MEWA Textil-Service AG
“SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks…”
John M. Gonos, Safeguard Properties LLC
Without SAP
Workforce
Performance
Builder
With SAP
Workforce
Perfomance
Builder
Solution highlights
Faster content creation
Faster change adoption
Faster process execution
A glimpse at SAP Workforce Performance Builder‘s features and benefits
© 2014 SAP AG. All rights reserved. 14
Agenda
Solution Highlight Areas:
► 360° Landscape Coverage
► Content Lifetime Management
► Social & Mobile Learning
► Workforce Experience and Performance
© 2013 SAP AG. All rights reserved. 15
360° Landscape Coverage Extend the operational scenario
Maximize the ROI for both
SAP Workforce Performance Builder
software and the rest of the IT landscape.
© 2014 SAP AG. All rights reserved. 16
Speed up required asset
creation, up-skilling, and on-
boarding of new employees.
Enable faster availability of
knowledge at higher quality and
created with less effort.
Adapt the workforce quickly to
changes in IT and business.
Support millenials, but keep the
entire workforce in mind –
provide content when needed,
in context, via mobile, in micro-
learning chunks.
360° Landscape Coverage - Rationale
Accelerate knowledge
transfer
Reduce project costs,
duration and risks
Support innovative
transformations
Create new ways
of learning
© 2013 SAP AG. All rights reserved. 17
Maximize ROI for IT investments, and reduce time-to-value
Broaden the applicability across heterogeneous IT landscapes
Accelerate content creation and maintenance
Improve end user productivity across all applications
Improve raw content quality for immediate publishing, and reduce post-editing needs
Reduce operational expenses, including help desk and training costs, and lower total
cost of ownership & implementation
BE
NE
FIT
S
Improved process recording Ability to create premium content across all applications
Infrastructure support Better integration into system landscapes & lifecycles
Automated tests with eCATT scripts Test scripts in line with learning assets F
EA
TU
RE
SE
TS
360° Landscape Coverage Extend the operational scenario
© 2013 SAP AG. All rights reserved. 18
Content Lifetime Management Faster time to value
Create and publish high-quality content
faster, and reduce the overall learning
and development costs.
© 2014 SAP AG. All rights reserved. 19
Reduce time and efforts for
creation of engaging content.
Get knowledge from the
experienced and elders to arm
new employees faster.
Create high-quality content
more flexibly and faster, and
leverage it in formal and
informal learning methods.
Grab the knowledge from where
it is and bring it quickly to where
it‘s needed.
Content Lifetime Management
Accelerate content
creation
Preserve personalized
knowledge
Support new ways
of learning
Boost the adoption
of changes
© 2013 SAP AG. All rights reserved. 20
Accelerate content creation and update to save time and money
Adapt learning materials to global needs quicker and at lower costs
Minimize or entirely remove post-editing efforts for reduced authoring time
Increase user adoption and boost user experience to maximize ROI
Reduce operational expenses and implementation time BE
NE
FIT
S
Publish-ready user generated content Shortcut to a productive workforce
Increased speed and usability of rerecording Improved content maintenance and localization (up to 40% faster)
Pixel-perfect content Anonymizing and enhancing screenshots and images
Extensive documentation flexibility Discover the power of a flexible documentation engine
Performance support made easier Enhanced navigator content authoring
Closed-loop management of content Enhanced performance and a broader tool set
FE
AT
UR
E S
ET
S
Content Lifetime Management Faster time to value
© 2013 SAP AG. All rights reserved. 21
Accelerate content creation and update to save time and money
Adapt learning materials to global needs quicker and at lower costs
Minimize or entirely remove post-editing efforts for reduced authoring time
Increase user adoption and boost user experience to maximize ROI
Reduce operational expenses and implementation time BE
NE
FIT
S
Publish-ready user generated content Shortcut to a productive workforce
Increased speed and usability of rerecording Improved content maintenance and localization (up to 40% faster)
Pixel-perfect content Anonymizing and enhancing screenshots and images
Extensive documentation flexibility Discover the power of a flexible documentation engine
Performance support made easier Enhanced navigator content authoring
Closed-loop management of content Enhanced performance and a broader tool set
FE
AT
UR
E S
ET
S
Content Lifetime Management Faster time to value
© 2013 SAP AG. All rights reserved. 22
Social & Mobile Learning Get the most out of your workforce
Fast and flexible provisioning and
sharing of content accelerates knowledge
transfer and increases productivity.
© 2014 SAP AG. All rights reserved. 23
Don‘t force the users to live with
what‘s given – create a dynamic
“shareconomy.”
Reduce time and efforts for
searching content, issuing help
desk tickets, or bothering
colleagues with questions.
Support the entire workforce,
and keep those without their
own workstations in mind.
Video-based learning,
combined with small chunks of
knowledge, can help to reach
new “tribals” in the workforce.
Social & Mobile Learning
Technology is great but
it’s the people who use it
Make knowledge more
easily available
Respect the entire
workforce
Everyone loves
movies
employees would prefer a job
with less pay but more flexibility
in regards to mobility 4
2 out of 3
of the global
workforce in 2030
will consist of
millennials 5 75%
76% of all companies are
supporting BYOD 6
© 2013 SAP AG. All rights reserved. 24
Accelerate content creation, maintenance and access to save time and money
Take the knowledge where ever you go and facilitate location based training
Leverage a user-generated content ecosystem, and empower a 360° “shareconomy”
Foster formal and informal micro-learning initiatives for better adoption
Improve end-user and learner experience to speed up process execution
Reduce operational expenses, including help desk and training costs,
and lower TCO/TCI
BE
NE
FIT
S
Offline playback on mobile devices Ability to take the knowledge where ever you go
Mobile performance support – QR codes Support on-the-job guidance even outside the office
Ability to share knowledge with peers Easier-to-share output formats and social sharing
Social authoring and social performance support Professional collaborative authoring
FE
AT
UR
E S
ET
S
Social & Mobile Learning Get the most out of your workforce
© 2013 SAP AG. All rights reserved. 25
Workforce Experience and Performance Provide knowledge at the moment of need
Maximize workforce productivity with on-
the-job guidance whenever needed, and
simplify business processes.
© 2014 SAP AG. All rights reserved. 26
The amount of time spent for
physical training is steadily
decreasing, so in-context help
needs to grow.
Provide what‘s needed when it‘s
needed to maximize motivation
and productivity.
The workforce needs to be
supported whenever needed
without issuing help desk tickets
and bothering colleagues.
When going live, you need to
assure that the workforce’s
gaps identified during training
are closed in time for day one of
the change.
Workforce Experience and Performance
Replace classroom training
with context-sensitive help
Speed up and ease
content access
Adapt to transformation in
IT and business quicker
Take the day 1
approach
© 2013 SAP AG. All rights reserved. 27
Accelerate and ease content access (in-context) to speed up process execution
Improve user experience plus adoption of new applications & changed processes
Increase user productivity from day one to maximize ROI
Improve training success and learning retention
Mitigate business risks and increase data quality
Reduce operational expenses (i.e. help desk & training costs) – lower TCO and TCI
BE
NE
FIT
S
Improved learner experience Ability to engage the workforce
Context-sensitive help menu integration Connecting learning content to the help menu more easily
Revised process assistant Single point of help - Experience processes like never before
Enhanced microlearning capabilities Transfer knowledge just-in-time and in small chunks
Process acceleration and automation Boosting productivity of end users
The Desktop Assistant Next-generation context-sensitive knowledge base
FE
AT
UR
E S
ET
S
Workforce Experience and Performance Provide knowledge at the moment of need
One solution for all roles, all applications,
all business processes
Boost productivity
Reduce total cost of ownership and implementation (TCO/TCI)
Increase return on investment (ROI)
Lower operational expenses (OPEX)
© 2014 SAP AG. All rights reserved. 29
What makes SAP Workforce Performance Builder a great choice for you?*
Why you need
SAP Workforce Performance Builder
1. Analyst Stan Gibson on the product’s core features
2. Analyst Cushing Anderson on the product’s electronic
performance support system features
3. IDG/IDC paper on SAP Education about “Training
Strategies That Mix Formal and Informal Learning, and Drive
Productivity and Efficiency“
Take it from the analysts
Requirements
Design Implementation Rollout Operation Optimization
Performance improvement
Content creation and distribution
Training and context sensitive
help
Change management and process
documentation
• ≤ 90% reduction in localization costs
• ≤ 90% less effort required for the development of
test cases and user acceptance tests
• ≤ 80% less time spent creating documentation
• ≤ 70% reduction in external
operational expenses services
spend
• ≤ 50% less effort required for end-user adoption
• 80% increase in voluntary use of travel management
functions
• ≤ 90% reduction in costs of delta trainings
• ≤ 60% fewer standard
inquiries at the help desk
• ≤ 40% less time spent on
correcting errors
The state-of-the-art solution:
► Improves end-user productivity and speeds up process execution
► Speeds searches of required materials in the moment of need
► Speeds the onboarding process of new employees
► Provides high-class process, training, and test documentation
► Increases end-user adoption for new applications and changed
processes
► Supports context-sensitive guidance even outside the office
► Facilitates location-based training and enablement
► Supports all the main mobile platforms
► Lets users create, update, and localize content faster than ever
“. . . proven efficiency gains return on investments in every phase of the application lifecycle.”
Thanks for your attention!
Sebastian E. Grodzietzki Head of Solution Management | Global Solution Owner SAP Workforce Performance Builder
M +49 151 62345 331 E [email protected]
Scan to learn more!*
* Free exemplary QR code scanner apps include Qrafter, Scan, and Awesome QR Reader.
Workforce
Performance
Builder
© 2014 SAP AG. All rights reserved. 33
© 2014 SAP AG. All rights reserved.
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