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But What Do You Actually Do? Communicating your Nonprofit’s Work in Ways your Donors Can Understand Nonprofit Tech Conference April 5, 2012

But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

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Page 1: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

But What Do You Actually Do?

Communicating your Nonprofit’s Work in Ways your Donors Can Understand

Nonprofit Tech ConferenceApril 5, 2012

Page 2: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Problem Statement

Page 3: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Is your Online Presence Getting Stale?

Page 4: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Sick of asking “Join Us! Please?!”

Page 5: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Feel like Social Media isn’t HELPING?

Page 6: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Let’s Step Back...

Supporter-Centric

StorytellersFocused on Impact

Relationship Builders

Page 7: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Why are birds chirping?

1. Steady stream of content2. No call to action3. No incentive to act4. No connection to impact5. Your work is never done

Page 8: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Giving Supporters Options

Page 9: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Making it social

Page 10: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Real opportunities to help

Page 11: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Thanking supporters

Page 12: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Turns out

...that’s what supporters want too!

Page 13: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

The evolution of social media

Page 14: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Inject your Social Media with...ACTION

Page 15: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Behavior Change

Page 16: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Advocacy

Page 17: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Awareness-Raising

Page 18: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Awareness-Raising

Page 19: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Feedback & Participation

Page 20: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Storytelling

Page 21: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Fundraising

Page 22: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Making it social

Page 23: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Giving Supporters Options

Page 24: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Storytelling

Page 25: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

We are Campaigners!

Page 26: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Telling the World

Page 27: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Thanking supporters

Page 28: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

CELEBRATE!

Page 29: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Case Studies

Page 30: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Case Studies

Page 31: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Case Studies

Page 32: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

Campaign Planning

CommunityFB

TwitterEmail

Newsletter

ImpactPledgesPetitionsDonate

?

EngagementQuizzes

PollsShare your Story

Video

Page 33: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

ExampleCommunity

Our NP has an FB page, Twitter handle, Email list, Newsletter, a chapter network,

chapter leader listserv

ImpactThe impact campaign will be all about taking a pledge to do a self-exam once a month. Our

goal is to get 40,000 people to take the pledge.

EngagementWe have great quizzes about cancer risk. Every Tuesday for five weeks, we’ll post a quiz question of the week. Then we’ll do a

“Share Your Story” campaign about members’ experiences being diagnosed.

Page 34: But What Do You Actually Do?: Communicating Your Nonprofit's Work in Ways Your Donors Can Understand

www.causes.com

Susan Gordon@causes