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monitoraggio business intelligence resources communication SMS Twitter Facebook purchase influence social networking brand reputation You Tube Web 2.0 review online Case study Boehringer Buscofen creative crowdsourcing monitoraggio business intelligence resources communication SMS Twitter Facebook purchase influence social networking brand reputation You Tube Web 2.0 review online codice a barre

Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

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Page 1: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

monitoraggio

business intelligence resources

communication

SMS

Twitter

Facebook

purchase influence

social networking

brand reputation

You Tube

Web 2.0

review online

Case studyBoehringer Buscofen creative crowdsourcing

monitoraggio

business intelligence resources

communication

SMS

Twitter

Facebook

purchase influence

social networking

brand reputation

You Tube

Web 2.0

review online

codice a barre

Page 2: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Ehm!

Page 3: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Conversation: is there anything more human?

Page 4: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

From conversation to knowledge

and

Page 5: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

5

Madame de Raimboullet and

her Chambre Bleue

Page 6: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

The most challenging goal for corporations?

Metrics

Page 7: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

How much a conversation

between friends costs?

Or what is its value?

Page 8: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Target or People

Consumers or Clients

Roi or Benefits?

Page 9: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Conversation is human so it has to be the listening

and not driven by algorithms

Page 10: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

The human touch

www.gr8balls.blogspot.com

Page 11: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

@Buzzdetector we believe in the human factor

Page 12: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

www.triggerandfreewheel.com

Conversations are made of nuances

Page 13: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback
Page 14: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback
Page 15: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Consumers’ insights

Buscofen is THE remedy

for menstrual pains

Photo: Gayle_T from Flickr

Page 16: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Baby, it will pass by..It’s like when the first Buscofen pill effect is gone and still you

haven’t got another one…think about it…and you’ll get better soon

Mozartina 88

Consumers’ insight - Passerà Baby

Page 17: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Feature Claim Output

Consumers’ insight - Passerà Baby

It works

It’s fast

Non aggressive

passerà Baby… it will get better soon It’s like when the first Buscofen pill effect is gone and still you haven’t get another one

It works

Pain between two pills goes away fast

You can get more than one pill without any problem

Page 18: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

“Days and nights…Be honest, the menstrual cycle is God’s revenge on men

Sweet creatures turned into evilish being…Must be stoical! Well, may I express once

more my love for Buscofen?

Antonio Savethepellessa

Consumers’ insight - San Buscofen

Page 19: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Feature Claim Output

Consumers’ insight - San Buscofen

It works

Positive collateral effects

Sweet creatures turned into evilish being!

We must be patient. Anyway, let me express my love for Buscofen

It drives back to their best our wife, girlfriends, fiancees

Page 20: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Passerà Baby

Focus on product and its effect

More rational

Empathy between women and women

Action - Concepts vis-à-vis

San Buscofen

More balanced between direct and collateral effects

More ironic

Empathy between men and women

Works fine on non users

Page 21: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Clear proposition

+ 19%

The test resultSan Buscofen vs. other copy

Page 22: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Clear proposition

+ 19%

The test resultSan Buscofen vs. other copy

It works

+ 17%

Page 23: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

Clear proposition

+ 19%

The test resultSan Buscofen vs. other copy

It works

+ 17%

Fast acting

+ 19%

Page 24: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback
Page 25: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

+ 20%

Business factsWithin the first flight of adv, two weeks, sales

were up

Page 26: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

+ 20%

Business facts The average increase in sales

+ 7%

Page 27: Buzzdetector - Gianandrea Facchini - Using Social Media Monitoring to Crowd-source Product Feedback

+ 20%

Business factsAwareness Women 25/40

+ 7%+100%