INCREASING THE GLOBAL COMPETITIVENESS

OF ST. LOUIS BUSINESSES

ST. LOUIS COMMUNITY COLLEGECENTER FOR BUSINESS, INDUSTRY & LABOR

A DIVISION OF WORKFORCE & COMMUNITY DEVELOPMENT

CENTER FOR BUSINESS, INDUSTRY & LABOR (CBIL)

Formed in 1984 to forge partnerships with business, industry and government to improve employee performance

Committed to being a driving factor in the economic vitality of the St. Louis region.

WHY CBIL? DOES YOUR ORGANIZATION NEED TO……make better hiring decisions?

…provide job-specific training to employees?

…develop instructor-led, online and/or blended learning solutions?

…make work processes more efficient and effective?

…transform your business with Lean processes?

…increase the technical skill level of your employees?

…make better use of computer hardware and software?

…develop a leadership pipeline and leadership skills?

…work together more effectively?

…improve the service provided to customers?

CBIL WILL BE YOUR PARTNER

SOLUTIONS for your training, development, and resource needs in -

Information Technology Lean Enterprise Technical Training Research & Assessment Leadership Development & Team Skills Customer Service Instructional Design, e-Learning &

Documentation Missouri Customized Training; MO CC New Jobs

Training National and International Training &

Development (through Global Corporate College)

CBIL’S FOCUS

Solutions Results On-Target On-Demand On-Site

INFORMATION TECHNOLOGY

Microsoft Certified Learning Solutions Provider (CLSP) Windows Server 2008 SharePoint Services 3.0/Server 2007 CRM 3.0 Vista SQL A+/Network+ Microsoft Office

Judy Koenig

INFORMATION TECHNOLOGY

Consulting/Development: Database Management (DBM) SharePoint Customer Relationship Management

On-Site Training and Facilities Rental

LEAN ENTERPRISE

Lean is the future…

George Friesen

WHAT IS LEAN?

Lean is about change that can ultimately improve profits, improve productivity, and reduce lead times.

Lean is a growth strategy that transforms the entire business. 

Lean values people and recognizes that employees are intelligent and creative;

Lean is an organization’s conviction that the primary responsibility of managers and supervisors is to create work environments which stimulate the application of this intelligence and creativity;

Lean is an individual’s belief that she/he has the ability to make tremendously important contributions to the organization and that doing so is the best way to ensure job security.

AND WHAT HAPPENS WHEN LEAN WORKS?

For example, every year line workers at Toyota’s Georgetown, KY, plant submit 6,500 process improvement ideas on ways to improve productivity.

THE IMPACT OF LEAN…

Current Market Value: Toyota: $101.5 billion General Motors: $1.2

billion

$845,700

And a 40% increase in productivity

264,000 steps per year

5,638 square feet

JUST ONE EXAMPLE OF THE IMPACT OF LEAN…

60 – 75% of the time

LEAN ENTERPRISE

Why does Lean fail so often?

FOR THREE REASONS…

The way we think… The way we are supervised… Our degree of engagement…

THE FIRST REASON…

The way we think…

LEAVE ME ALONE. THIS AREA WORKS JUST FINE FOR ME.

LEAVE ME ALONE. THIS AREA WORKS JUST FINE FOR ME.

How do you know what’s in a drawer?• I have to open the drawer and

look to see what’s inside.

Are the same items located in the same drawer in each examining area?• No.

What was happening was Lean Manufacturing

Impact of 5S in an Emergency Room

37% decrease in mortality rate

THE SECOND REASON…

The way we are supervised…

DEGREES OF LEAN ENTHUSIASM…

Line Workers Frontline Su-pervisors

Managers Plant Manager0

10

20

30

40

50

60

70

80

90

100

THIS IS WHERE THEY NEED TO BE…

Line Workers Frontline Su-pervisors

Managers Plant Manager0

10

20

30

40

50

60

70

80

90

100

THE LEAN LEADERSHIP CERTIFICATE PROGRAM

Leading Change: The Challenges of Lean

Essentials of Lean Leadership Communicating and Listening Reaching Agreement Coaching for Success Working as a Lean Team

It is critical to have all levels of Managers and Supervisors understand the “why” of lean and its challenges and rewards before involving other staff. This series lays the right foundation for company-wide cooperation:

THE THIRD REASON…

The degree to which we are engaged…

U.S. WORKERS: DEGREES OF ENGAGEMENT

Gallup Poll: 2004

20% actively disengaged 54% warm chair “presenteeism” 26% engaged

DEVELOPING A FULLY ENGAGED WORKFORCE

TECHNICAL TRAINING

Automated Controls – PLCs PLC5s/RSLogix5 Control Logic/RSLogix5000 Communications – Data Highway +,

Ethernet, Control Net, Device Net Advanced Troubleshooting

Becky Epps

TECHNICAL TRAINING

Integrated Systems Technology (IST): Hydraulics Pneumatics Basic Electrical Safety Motor Controls Mechanical Drives

TECHNICAL TRAINING

Drives and Other Technical Training: Drives Mechanical & Electrical Drawing Shop Math Conveyors Electrical Troubleshooting

TECHNICAL TRAINING

Health and Safety (Training & Consulting): Fall Hazard Lockout/Tagout OSHA Compliance Assessment Electrical Safety Fork-Truck Aerial Lift Safety ARC Flash Compliance

RESEARCH AND ASSESSMENT

Performance-Based Selection

Lou Gerst

Job Simulation

Person – Job Match

Improved teamwork/ department functioning

Environmental

Factors

Reduced turnoverIncreased morale

Increased job satisfaction

Increased productivity

Job Requirements

Personality/ behavioral

styles

Aptitude Tests

Structured Interview

Tools/ Equipment

Personality

Job Duties

Knowledge, Skills,

Abilities

CandidateQualifications

RESEARCH AND ASSESSMENT

Survey Design Implementation and Feedback

Managerial Assessment Center Developmental Leadership

Assessment/Coaching Insight:

Role Clarity Job Analysis Competency Profiling

LEADERSHIP DEVELOPMENT & TEAM SKILLS

Leadership Development Program - Creating leaders for today’s challenges and tomorrow’scompetitive advantage through training in:

Barry Schapiro

Essentials of Leadership Managing Conflict Managing Performance Problems Communicating and Listening Reaching Agreement Coaching for Success Working as a Team Leading Change

Communication Skills Team Skills Generational Diversity Strategic Planning

LEADERSHIP DEVELOPMENT & TEAM SKILLS

CUSTOMER SERVICE

Struggling with internal or external customer service issues?

CBIL’s experienced team provides outstanding instruction / facilitation

to address behaviors, assumptions, lack of knowledge, and more

while targeting the skills required to set you apart for the right reasons.

Check out the New World of Customer Service - Partnering for Improvement Communication Taking Action to Solve Problems Feedback Working as a Team

Karin Fowler

CUSTOMER SERVICE

The New World of Customer Service - Setting Performance Expectations Review Performance Procedures Coaching for Success

INSTRUCTIONAL DESIGN, E-LEARNING & DOCUMENTATION

Course Design and Development Assessment of Learning Student and Leader Materials Written or Electronic Job Aids

Lisa Stepanovic

INSTRUCTIONAL DESIGN, E-LEARNING & DOCUMENTATION

Blended Learning Solutions – instructor-led and online

Webinar Development and Implementation (recorded)

Webcast Hosting (live) Customizable Online Courses: Sexual Harassment

& Diversity in the Workplace

INSTRUCTIONAL DESIGN, E-LEARNING & DOCUMENTATION

Process Picture Mapping Visually rich, templated job

aids Posted at the worksite Efficient review, modification

& approval system

Technical Documentation

STATE TRAINING INITIATIVES:MISSOURI CUSTOMIZED TRAINING PROGRAM Training and related services for new and

incumbent workers of qualified Missouri employers

Projects funded based on annual proposals from community colleges (or other qualified providers) and employer

Companies qualify based on new hiring or retraining related to new capital investment

State of Missouri Customized Training Program

Offsets the cost of training

Objectives: Create new jobs Training and retraining Reduce costs of training

and retraining Targets automated

manufacturing, life sciences, and healthcare

MCTP

www.cbil.org

Employees

MISSOURI CUSTOMIZED TRAINING PROGRAM

LocalEducation

Agency

Industry

CBIL

State ofMissouri

www.cbil.org

BENEFITS TO COMPANIES

Share cost of training with state

Partner with CBIL: Administers grant Provides training

services Retrain and upgrade

employee skills Train new employees

www.cbil.org

BENEFITS TO EMPLOYEES

On-site training Increased knowledge/ skills Increased job security Earn CEU credit

MISSOURI COMMUNITY COLLEGE NEW JOBS TRAINING PROGRAM

Training for companies creating new jobs (100 +)

Funded through tax credits from payroll withholding taxes from employees in the new jobs

Training usually occurs within 3 years Eligible companies: Manufacturing, processing

or assembling products, research and development or interstate commerce

MEMBER OF GLOBAL CORPORATE COLLEGE

A non-profit organization whose mission is to close the talent gap in America and around the globe by providing high quality, standardized training for employees of companies who have a national or international footprint.

Includes Colleges in nearly every state in the United States and international partners in Europe and Asia

Colleges are selected and invited because of demonstrated best practices; goal is to have one lead institution per state

FINAL THOUGHTS…

CBIL is a resource for all your business and industry needs – Information Technology Lean Initiatives Technical Training Research and Assessment Leadership Development & Team Skills Customer Service Instructional Design, e-Learning & Documentation Missouri Customized Training Grants MO Community College New Jobs Training Program National and International training

CONTACTS

Steve LongDirector Workforce & Community Development314-539-5311

Don Robison

Sr. Manager, CBIL and Missouri Customized Training 314-539-5305