Combined Knowledge - Driving SharePoint Adoption and ROI with Apps and Mashups

Copyright Combined Knowledge Ltd

How to Engage and Educate Your SharePoint Users


Chris Casingena, BSc

Combined Knowledge

www.combined-knowledge.com

[email protected]

SharePoint trainer, lead designer for Support+ and CBT, technical editor for the Microsoft SharePoint 2013 Step by Step book by Penny Coventry and Olga Londer


Agenda

A travelers guide to real SharePoint

experiences from around the world

Training and project experiences from a

variety of global businesses

Specifically how did these businesses

engage their workforce

A lessons learnt breakdown of each event



Philadelphia – USA

• Awareness from the start eliminates “I wish I knew that when…”

• Cheerleaders for a positive vibe

• Sit down with the delegate and show them how to use SharePoint to achieve their goals



Salt Lake City – USA

• Let Comms shout it from the rooftops rather than IT

• Don’t make things harder than they need to be e.g. HTML in pages

• “I missed the training!” Online training for users who could not attend the classroom



Chicago – USA

• Educate your workforce to be self sufficient

• Over-reliance on contractors

• Long term investment• Consider a introduction video for new users on your most popular sites



Hong Kong – ChinaSetting an example:

• Bring together regional figureheads

• Course introduction from an IT Director

• Regional go lives• Promotional gifts to take away

• Training for 3rd party products



Royston – UK

• Staggered go live • Pilot to drive discussion and ideas

• Importing historical data before go live

• Training adaptation based on feedback

• Mascot for branding became a support feature!



Wigan – UK

• Branded quick tip guides printed for users

• Train the trainer• Custom printed book and exercisescreated from their branded environment

• End user adoption through support+

• Photo booth on go live date for profiles



Strasbourg – France

• SharePoint user forum for discussing roles, tips and best practices



Wellington – New Zealand

• Consider the culture change, introduce SharePoint as a way of working, not a system – share by default

• Opportunity to break bad habits – ‘all files shared by default’



Stuttgart– Germany

• Global training delivered online for third party workflow products

• Custom slides, books and virtual environment (branded with custom code)

• Local language speaking trainers to support different language barriers



United Arab Emirates– Dubai

• 3rd Party Products• Typical for large organisations to allocate budget for these products for:

• Workflow• Security• Reporting• Integration

• Consider training for these products too



Skopje – Macedonia

• Users are trained on the customisations to their SharePoint environment

• Tip guides, Webinars and help videos hosted in SharePoint

• Where to train our users?

• The good• The bad• The ugly! (no joke)



Stupino – Russia

• When SharePoint doesn’t look like SharePoint - Strong branding

• Priming users with news and updates –what to expect and when!

• Tailored delivery in a clients SharePoint environment


Educate

Training – Classroom and Online

Train the Trainer

Customisations to make training more relevant

Webinars

Books / Tip sheets

Just in time support

Conference


Engage

Solve real problems

Blogs, Communities and Social feeds

Stakeholder investment from the top down

Marketing – internal communications

Education and understanding potential

Does this method work?


“The course was great!We received very positive feedback. Chris Casingena is an absolute delight! He was very engaging, entertaining, and knowledgeable.Thanks again for a great class experience!” “Thanks also for a superb

course – it was very well

structured and delivered

very clearly. It’s one of

those courses you come

out of, feeling that you can really get started.”

“I like the labs and the explanations a lot. You are

very informed about what your teaching and it is very

evident you teach with passion. It was really nice that

I could keep up with you when you were doing the

Demo's so I could engage myself and follow along.

Especially since they were not pre-canned

presentations.” “Thank you Chris, this was exceptional. You have made it very clear what the impact will be of making this change and the reverberations.

Once again I am impressed that Combined Knowledge managed to cram in 48 hours into a

“normal” day.”

“Chris is a great course leader - he really does know his stuff and was very helpful.”

“Hi Rob, Chris

Thank you for the webinar. It was most enjoyable and all the sections relevant in how SharePoint is used in the business.”

Helen: Thank you!!!Helen: Hands clapping!!!Helen: Hee Hee.

Chris Casingena: You’re Welcome! Helen: Yay! BIG Thank you!

“I would also just like to say that Chris was

absolutely great and there was no question

he couldn’t answer and if we do roll out

this training I would definitely want him to

be the trainer.”

“Chris is an excellente teacher!For sure I will recomend the combined knowledge for my IT Director.”

“Although there is no official course feedback, I would like to say that Chris was good and made the course interesting. I hope to attend more courses where Chris is the presenter. I actually came away with everything answered.”

“I thought the tutor was brilliant, and one of the best I've come across. I thought his manner was superb and as a new user I found it very easy to follow”

“Hi Chris,

Thanks for an amazing

course - we are talking

about SharePoint today

and I know so much!”


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Combined Knowledge - Driving SharePoint Adoption and ROI with Apps and Mashups