S No Question Response

1 Is there any existing business process enabled for mobile access?

2If mobile access already implemented for any of the business process, then do we have to use existing

architecture as reference architecture (ppt-sectioin C, IT Framework)?

3 Is there any mobile middleware product identified or preffered?

4 Will it be a centralized implementation or a geo specific distributed implementation planned?

5 What will be the availability (24/7 or 16/5 etc.) SLA for identified use cases?

6

Is there any use which requires specific device and features usage? Such as,

* usage of rugged devices,

* image/video capture using camera,

* 2D/3D bar code scanning using mobile camera,

* signature capture using touch/stylus,

* use of GPS in mobile application

etc. using the mobile browser.7 Is there any specific category of mobile devices being targetted?

8 Will there be any data security, data caching required on mobile devices.

9 Will there be animation involved in mobile web interface?

10 Is the supply of mobile middleware product, tools, mobile device in scope?

11 Any online payment service, credit card information catpture or payment gateway integration required?

12 How many external system integration involved?

13 How many internal enterprise systems integration involved?

14 Do we have to perform integration with backend system or will it taken care by existing infra team?

15 Is there any authentication required by mobile user? Any authentication system integration required?

16 Any video/audio play is required on web page?

17 Any video/audio, document or any other content download is required from web page?

18Is there any requirement of mobile device management for functions such as user tracking, mobile device

uniqueness identification required for ratings and reviews capture?

19 Is there any location based services or geo-fending based use case involved?

20 Is there any requirement for push notification invovled?

21Is all the hardware requisites needed for mobile application integration already evaluated and is in place?

22Is all the software requisites needed for mobile application implementation already evaluated and is in place?

23Can you provide current state architecture diagram and systems impacted due to mobile solution

implementation?

24 Is there a requirement of BYOD policies, MDM service implementation or integration?

Technical Questions

S No Question Response

1 What the target geographies for mobility solution?

2 How the app would be distributed to intended users? Via Public App Store, Enterprise App Store or via MDM?

3 What are the geographical location of current state and future state IT systems?

4Is there any specific need for all the reosurces to be at onsite location for mobile solution development and/or implementation?

5 If multiple goegraphies, then is there a need to support multiple languages?

6 What is the expected user volume overall and for individual geography?

7 Is there a requirement of L1, L2, L3 support post implementation?

8

If support services required, then

1) what is the expected SLA?

2) Is it going to be telephonic support or email support?

3) If telephonic then do we have to setup toll-free number?

4) do we have to own vendor management as well for the COTS products if any?

5) How many minimum and maximum years of support services are expected?9 Do you have any corporate branding policies and data security policies in place which is applicable for mobile apps?

10Is this requirement going to be direct build and deploy or will there be any phase wise rollout or pilot implementation involved?

If phase wise implementation, then please provide scope for each phase.

11Is the mobile solution development/deployment requirement immediate or is there any dependency that has to be closed first

before going in mobile solution implementaiton phase?

12

13

14

15

16

17

18

19

20

Operational Questions

S No Question Response

1 Is there any initial phase consultancy required for defining the detailed mobility roadmap for the organisation or LOB?

2Is the mobile app targetted for direct customer (B2C), business partners and suppliers (B2B), internal employees or field force

(B2E)?

3If B2E, who are target user groups? Sr management, mid-management, supervisors, field force or all employees in organisation

4If B2C, who are the target costomer groups? Direct customers, indirect customers for brand awareness, remote customers, in-

store/inpremises customers

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

Business Questions

S No Question Response

1Provide the details of the exisiting IT landscape i.e provide the details of componets in web - tier ,

Application - tier , data tier.

2 Is exisitng IT network having reverse proxy enabled.

3 List the application currently in the DMZ.

4List the application in the EIS data tier which needs to be integrated along with the relevant access protocols.

5 What is the existing authentication and authorization mechansim for the users.

6 Do we need to encrypt the data in transit . Is there any existing IP Sec policy we need to comply

7 Is there any integraton requried with existing Certifying authority which customer currently uses.

8 Is the existing network having both in found and out bound firewall.

9 Do we need to design the solution with High availability .If yes , how many 9,s.

10 Is there any load balancer in the network .

11 Do we need to design our solution for Disaster recovery set-up.

12 Please share the existing security policies for accessing your network from public internet.

13 Do we need mobile application development in Native ( offline ) or Hybrid approach .

14Do we have any existing Be-spoke or customized enterprise mobility application currently working within

customer environment

15 If yes ,please share the relevant details of the application w.r.t to UI and backend integration.

16 Do we need to migrate these applcations to MEAP platform

17 Do we need any event collection for enterprise audit

MEAP Questions

S No Question Response

1 Is there an existing Device Management solution adopted in the organization?

2If Device Management solution is already existing then what product(s) are being used? Are we expected to

utilize them for the further enhancements.

3 If Device Management solution does not existing then, is there any product identified or preffered?

4What are the number of locations and what locations the solution should cater to? Is it preferred to have a a

centralized implementation or a geo specific distributed implementation planned?

5

If the Device Management solution integrated with existing enterprise solutions like Email, SaaS, Web Apps,

Mobile apps, please list them. Also please specify if they are external/public domain applications managed and

maintained by third pary or external/public domain applications managed within the organization or internal

applications (like intranet portals)

6Please specify if these applications have to be pushed onto the handheld device via the MDM/Enterprise

Application Store or will be downloaded onto the device via the public Application Store.

7If the Device Management solution integrated with Email, then please let us know the email solution

(exchange/domino) and the directory service (like AD/LDAP) being used.

8 Do you have an on-premise or hosted email environment?

9If on-premise, what email infrastructure version are running? If you are running a mixed environment, please

provide further details.

10If hosted, what email infrastructure version are running, and where are you hosting your email infrastructure?

11 How many unique domains do you support that are in scope for this engagement?

12 For Exchange - Which version of Microsoft Exchange is deployed?

13If a directory service like Active Directory (AD) already existing, can that be leveraged to be integrated with the

existing solution?

14 Is the existing directory service being used as a single, multiple or federated domain?

15 Is LDAP available/searchable from DMZ?

16 Please specify if Bring Your Own Device (BYOD) is adopted or planned to be adopted?

17

If BYOD is adopted, please specify if preferred mode of containerization is required to segregate corporate and

personal data or a virtual segregation suffices? Recommendation from our side is to go the containerized route

as a preferred option.

18 How many devices are in scope of support?

19What are the platforms that need to be supported and the breakup of number of devices per platform (at least

ball park)? Also please let us know the additional platforms envisaged that need to be supported?

20Are there any specific mobile applications to be delivered and managed on the device? How is application build

& maintenance performed currently? And is it in scope?

21 How many total employees do you have?

22 How many employees are in scope for this current engagement?

23 How many total devices are in scope for this current engagement?

24Please provide a breakdown of employee and corporate owned devices (by OS type and by geographic region).

25 How many devices (and which OS) do you plan to have under Mobile device management within 6 months?

26How many devices (and which OS) do you plan to have under Mobile device management within 12 months?

27 Are there any specific devices that are planned to be supported per region/geo or any device

28 Please specify the existing processes/policies, how the current mobile devices are supported if any?

29 Please specify the current process of provisioing the device?

30 Is there a limitation to each user registering their mobile devices?

31 Are there any security policies already defined/enforced for mobile devices?

32From a security perspective, do we need to provide device encryption, and Over the Air data encapsulation

with password protection for corporate applications and data?

33Is there a requirement of uploading, downloading or sharing files/data from the corporate environment?

34If file/data sharing is required, then is it limited to within corporate environment or to be allowed outside the

corporate environment?

35

Is there any use which requires specific device and features usage? Such as,

* usage of rugged devices,

* image/video capture using camera,

* 2D/3D bar code scanning using mobile camera,

* signature capture using touch/stylus,

* use of GPS in mobile application

etc. using the mobile browser.36 Is there any specific category of mobile devices being targetted?

37 Please specify the service window requirements per region/geo (example, 24 x 7, 8 x 5 etc)

38 Please specify if Disaster Recovery, Failover or High availability required.

39 What is your Active Directory/LDAP environment? Is it accessible from the DMZ for user authentication?

40Do you have any special network requirements around your DMZ environment with regard to FW rules,

communication protocols, or integration restrictions?

41 What type of load balancing and/or redundancy requirements you are looking for?

42 Is then any location based services like geo fencing required?

43 Is mobile tracking required?

44Is mobile device remote access required? If yes, will application listing sufficient or is it required to get a bit

more detailed?

45Provide a brief explanation of the top 3 business objectives you would like to address with Mobile Device

Management?

46Do you plan to leverage Mobile Device Management for Asset Management capabilities to track device details,

application inventory, etc?

47Do you plan to leverage Mobile Device Management for Security features to lock, wipe, encrypt, and apply

privacy policies?

48Please specify if iOS devices are part of the in scope solution required and MDM certificate (APNS Certificate)

from Apple is procured or will be procured.

49Do you plan to leverage Mobile Device Management Enterprise Application management capabilities, including

application inventory and blacklist/whitelist?

50Do we require an expense management (including telecom expense management) to be part of the solution?

MDM Questions

S No Question Response

1 What is the current total annual IT spending?

2 What is the % share of mobility spending out of IT spending and YoY growth projection?

3 How many mobility solution vendors are currently engaged including mobility product vendors?

4

How many data centers and cloud systems currently Client does have from where mobility services are provided to users?

a.        For production systems

b.        For SIT systems

c.        CoB sites and BC Plans currently in place

5

What is the mobility product/platform (MEAP, MDM, others) currently being used for

a.       Consumer services access

b.       Corporate services access

c.        Employee productivity services

d. In-branch/store experience

6

What services Client would like us to carry out from ODC?

a.        Development

b.        L1 support – 24X7, languages support, anticipated call volume?

c.        L2 support – 24X7, 16X5

d.        L3 support – 24X7, 16X5

e.        Testing – functional, automation, security or performance

f.         Localized infrastructure available with us for development, testing

7What are the mobility products/solutions/projects and data center needs to be supported from onsite or from near shore

center?

8

What is the visibility of the key skills required for next 2 years and their location?

a. MEAP platform - which one and how manu?

b. MDM platform - which one and how many?

c. L1/L2/L3 support group

d. Jquery, Javascript, HTML5, CSS5

e. Sencha framework

f. Xamarin, .Net

g. Android SDK/Native

h. iOS SDK/Native

i. Windows Mobile / .Net

j. Functional testing, automation testing

k. Performance testing

l. Security testing

m. Mobility architect

n. Mobility Business Analyst

o. Mobility UI/UX designers

9 Is there a requirement to build mobility COE / POC team for driving mobility innovation adoption and technology evaluation?

10

Any specific compliance that we have to follow?

a.        IT Security compliances

b.        Physical security compliances

c.        Regulatory compliances

d.        Restrictions in place for data transmission via mobile, laptops, tablets, wifi, 3G, printouts etc.

11

What is the current mobility IT roadmap in terms of technology adoption:

a.        Business verticals mobilization

b.        Mobility platforms adoption

c.        BYOD/MDM adoption for device security

d.        Wifi infra in premises and it’s security

e.        Number of total field force automation solutions and number of field mobile user employees

12

Delivery

a.        Existing/adopted delivery models

b.        Release planning and general release cycle period

c.        Source and version control practices in place

d.        Mandatory trainings in place for delivery and quality group

13Cross cultural connect

a.        Specific trainings you would like to recommend for cultural connect between ODC team and IT team.

ODC Questions

S No Question Response

1 Do you have any streaming server currently in the network.

2 If yes, what services does it stream.

3 What are the interfaces towards the source of the application which needs to be stream?

4Is there any SIP application server in the existing network ?Please share the list of appliction which needs to

be streamed through SIP Application server?

5 Do we have any media server in the existing network?

6 Please provide list of services which needs to be offered as streaming serivces.

7 Do we need any policy on the streaming content , like content volume , time , duration etc.

8 If yes , please share the list of the existing policy server which we can integrate.

Streaming Service On Mobile Questions