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FocusonIntegration:ConnectingLearningtotheRightSystems
DavidWentworthPrincipalLearningAnalyst,
BrandonHallGroup
MichelleSullivanMarketingDirectorNetDimensions
SponsoredBy:
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HCMResearchandAdvisoryFirm
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FOUNDEDIN1993
Communityof300,000+
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Publishing2+PiecesofResearchEachDay
SampleofOurClients
HowWeHelpYou
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MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONALDEVELOPMENT
Learning&Development
TalentManagement
LeadershipDevelopment
TalentAcquisition
WorkforceManagement
OpenSurveys
Weinviteyourtoparticipateinoursurveys.
• Foracompletelistofsurveysthatyoucantake,pleasevisitoursurveypagehere.
• Ifyouwouldliketojoinapanelofsurveytakers,[email protected]
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HowToAskQuestions
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• Submityourquestionsorcomments aboutthediscussiontoourpresentersusingtheQuestions tabonyourcontrolpanel.• Presentationslides andgiveaways canbefoundintheHandouts tabonyourcontrolpanel.
Recording&Slideswillalsobesentoutafterthewebinar.
Agenda
7
Learning’sconnections
Theimportanceofintegration
Integrationchallenges
Considerations
Corporateexample
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POLLQUESTIONHowmanysystemsarecurrentlyintegratedwithyourLearningPlatform?1. None2. 1-23. 3-54. 5-105. Morethan10
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IntegrationModels
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Integration
Talent
TalentManagementFramework
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Recruitment/Selection
PerformanceManagement
SuccessionPlanning
Compensation/Rewards
LEARNING
Recognition/incentives
Coursecompletions
Developmentopportunities
Certifications/Competencylevels
On-boarding
Newlearners Gapsinbenchstrength
Skill/competencygaps
LearningattheCenter
It’snotjustabouttalent
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LMS
Finance
Communications
Marketing
ERP
Intranet
CRM
TM
HRISSecurity
Security
Rules
FieldNames
Security
Rules
FieldNames
ProfilesSecurity
Rules
FieldNames
Profiles
LOGIN
Content
Content
ImportanceofIntegrationProviderServices
30.2%
29.1%
34.3%
36.3%
43.8%
43.0%
54.9%
46.5%
43.4%
52.3%
6.4%
8.7%
8.1%
10.5%
14.2%
22.1%
18.3%
30.2%
39.9%
33.0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
ChangeManagementServices
IndustryCoverage
ConsultingServices
AnalyticsConsulting
CloudServices
ImplementationServices
UserTraining
IntegrationCapabilities
IntuitiveUser-CentricInterface
ReportingandDashboards
Essential
Critical
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ImportanceofIntegrationSystems
18.4%
23.2%
33.1%
33.1%
29.4%
32.1%
29.1%
36.5%
33.5%
42.1%
39.6%
31.4%
42.0%
47.5%
7.9%
6.5%
13.4%
13.9%
19.0%
16.7%
27.2%
20.1%
25.2%
20.8%
25.2%
35.8%
26.8%
35.6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
e-Commerce
MOOC
Gaming/simulations
ERP
LearningRecordStore(LRS)
Authoringtools
HRIS
LCMS
Complianceplatform
Workforcemanagement
Video/Webconferencing
Talentmanagement
Social/Collaboration
Contentmanagement
Important
Critical
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CurrentLevelsofIntegration
3.0%
5.1%
5.1%
7.1%
13.1%
13.1%
14.1%
14.1%
15.2%
21.2%
21.2%
28.3%
29.3%
37.4%
0% 5% 10% 15% 20% 25% 30% 35% 40%
MOOCGaming/simulations
e-CommerceLCMS
Social/CollaborationComplianceplatform
ERPLearningRecordStore(LRS)
Video/WebconferencingWorkforcemanagement
AuthoringtoolsTalentmanagement
ContentmanagementHRIS
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SatisfactionwithIntegration
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Satisfaction
2.67
ReasonstoSwitch LMS1 Poor support from vendor
2 Wish to move to Cloud
3 Platform lacks the social learning features
4 System is difficult to use
5 System appears outdated
6 Inability to integrate with other enterprise software
LeastLikedAspectsofLMS1 Ease of use of the system
2 Ability to adapt to changing needs
3 Reporting features
4 Analytics features to measure ROI
5 Social learning features
6 Ability to integrate with other enterprise software
WhatDoCompaniesWant?
22.0%
44.0%
34.1%
Bestofbreed/pointsolutionsfrommultiplevendors
Asuiteofintegratedmodulesfromasinglevendor
Notsure
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Considerations
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CustomizationsManytimes,integrationsinvolvecustomization.
• Be100%sureoftheneedforcustomization• Tryholdoffuntilmosteverythingisinplace• Customizationsoftendonotworkwithupgrades/updates• Don’tgetstuck!
©BrandonHallGroup2017 21
POLLQUESTIONHowfamiliarareyouwithAPIs?
1. Notatall2. Iknowwhatitstandsfor3. Familiarwithhowtheywork4. Iusetheminprogramming5. Iwritemyown
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APIsAreYourFriends
ApplicationProgrammingInterface (API)isasetof definitions,protocols,andtoolsthatallowcommunicationbetweenvarioussoftwarecomponents.
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API
RESTfulRepresentationalStateTransferSOAPSimpleObjectAccessProtocolRPCRemoteProcedureCall
SystemIntegrationKeyPractices
1. Identifycurrentandfuturesystemintegrationrequirements.2. Definewhatneedstobesharedbetweensystems(nowandfuture).3. Definehowoftenshareditemsneedtobeupdated.4. Definethevalueofeachconnection(businessgoalforeach
connection).5. Prioritizeeachconnectionandbegindefiningrequirements(APIs,
scripts,middle-data-warehouses).6. Maptabletotable(whereisthedataheldineachsystem),theory
first.7. Understandyourvendor’sexperienceintegratingwitheachofthese
elements.
IntegrationExampleCERN,theEuropeanOrganizationforNuclearResearch• NeededanLMSthatcouldintegrateintoexistinginfrastructureo accesscontrolo financialadministrationo courseregistrationomainHRsystem
• NetDimensions’LMShasacomprehensivesetofAPIstointerfacewiththekeysolutions
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Questions?
Thankyouforjoiningustoday!
Ifyouhaveanyadditionalquestions,[email protected].
LearnMoreAboutUsProductsandservicesthatweoffer
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HowWeHelpYou
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MEMBERSHIP
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WeDoThisThrough…ResearchandAnalysis thatDefineNewHCMStandards
SuccessStories fromGlobalOrganizationsthatShowthoseStandardsinAction
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FlexibleServices toDesignandImplementTransformativeSolutions
Recognition thatValidatestheTransformation
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StrategicConsultingOffersExpertSolutionDevelopmentBENCHMARKING
• Competitive/Comparative• MaturityModel• CustomResearch
STRATEGY• BusinessCase• Planning• Organization&Governance
TECHNOLOGYSELECTION• VendorSelection• ArchitectureDesign• SystemsEvaluation
DEVELOPMENT&INTEGRATION• ProgramDesign• Assessment• Survey• ProcessIntegration
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Tolearnmoreaboutconsulting,[email protected]
WhyBrandonHallGroup
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Weofferflexible,high-valuemembershipsthatoffereverythingyouneedatacostyoucanafford.
Ourresearchisbetter – moretargeted,easilydigestible,focusedonbusinessresults,predictive,prescriptive.
Oursolutionsgetsbetterresults– research-driven,focusedonthebusiness,simple,targeted,flexibleapproach.
Ourcasestudiesareunique fortheirdiversityandfocusonbusinessresults.
Ourprofessionaldevelopmentispractical,tailoredtoyourneeds,andequipsyoutotakeaction.
ResearchCalendar
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LEARNINGANDDEVELOPMENT
TALENTMANAGEMENT
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ResearchCalendar
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TALENTACQUISITION
WORKFORCEMANAGEMENT/HR
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WhatOurClientsHavetoSay
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