DELL™ SERVICE & SUPPORT

FOR THE

NYC DOE PCS PROGRAM

PCS Vendor Fairs June 3 & 4, 2009

May 27, 20091

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Awarded the #1 Position in the PCS Program – Supporting Central Offices and all five boroughs

Most Experienced Support Provider– Since 2003 providing implementation, project management, maintenance support, technical consulting and training

High marks on 2008 Satisfaction Survey* – 88% of principals were satisfied or very satisfied with Dell onsite support

Committed to providing high level of service – The program may have changed, but Dell is still committed to providing that same great level of service the NYC DOE has come to expect

* November/December 2008

Dell at the NYCDOE

BASIC . STANDARDHOW DO THE PROGRAMS COMPARE?

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PCS Services Basic Standard

In-Warranty Hardware Repair Inc luded Inc luded

Asset Recovery Services Inc luded Inc luded

Asset Tracking / Management Inc luded Inc luded

Out-of-Warranty Hardware Repair A la carte Inc luded

Third Party Coordination for

Hardware Delivery A la carte Inc luded

Installation A la carte Inc luded

Moves, Adds, Changes, Reconnects A la carte A la carte

Rent-A-Tech A la carte A la carte

Training A la carte A la carte

Project Management A la carte A la carte

Custom or Additional Services A la carte A la carte

PROGRAM BENEFITS

BASIC

• Less initial upfront costs• “Pay as you need”

services• Managed spend,

enabling schools to choose whether to purchase additional services as needed

• 2 day on site/5 day repair

STANDARD

• More comprehensive suite of services included upfront

• Allows for a more predictable annual spend

• Less administrative overhead for schools to manage

• Fewer per event costs• 1 day on site, 2 day

repair 4

PROGRAM PRICING BASIC

BASIC PROGRAM (YEAR 1)

DELL CONFIDENTIAL 5

Blend of Subscription and “as needed” Ala Carte services Subscription Services & Pricing (prices shown are monthly

subscription rates based on Core Hardware type):

PCS ServiceDesktop

PCLaptop/

Tablet PCServer Printer

Hardware Repair (In Warranty) $1.21 $2.30 $3.81 $2.37

Hardware Disposal or Retirement $4.13 $4.13 $4.13 $4.13

Asset Management $0.53 $0.53 $0.53 $0.53

PROGRAM PRICING BASIC (CONTINUED)

BASIC PROGRAM (YEAR 1)

DELL CONFIDENTIAL 6

Common Ala Carte services (partial list):

Rent-A-Tech Services also available– Varying skill levels: Field Engineer, Sr. Field Engineer, Project Manager, and

Certified Cisco Engineer

– Varying rates based on engagement period: 2 hours, 4 hours (½ day), 8 hours (full day), 40 hours (full week), 160 hours (full month)

Asset Tagging Service available; variable pricing based on the number of core hardware devices

PCS ServiceDesktop

PCLaptop/

Tablet PCServer Printer

Hardware Repair (Out of Warranty) $374.09 $374.09 $374.09 $420.86

Coordination for Hardware Delivery $47.08 $47.08 $47.08 $22.69

Hardware Installation & Integration $47.67 $47.67 $47.67 $28.05

PROGRAM PRICING STANDARD

STANDARD PROGRAM (YEAR 1)

DELL CONFIDENTIAL 7

Subscription pricing program combines the value of Basic services with important additional services

Provides broad coverage for the most common events & requirements (prices shown are monthly subscription rates based on Core Hardware type):

PCS ServiceDesktop

PCLaptop/

Tablet PCServer Printer

BASIC

Hardware Repair (In Warranty) $1.21 $2.30 $3.81 $2.37

Hardware Disposal or Retirement $4.13 $4.13 $4.13 $4.13

Asset Management $0.53 $0.53 $0.53 $0.53

STANDARD

Hardware Repair (Out of Warranty) $22.36 $17.58 $16.68 $19.08

Coordination for Hardware Delivery $9.38 $9.38 $9.38 $5.56

Hardware Installation & Integration $9.38 $9.38 $9.38 $5.00

Dell is changing the way - computing assets are designed, manufactured, operated, and disposed of to gain efficiency and cost savings while reducing the effect on the environment

Dell was the first IT company – to become carbon neutral We know schools – we know how to pick up obsolete

technology with no disruption to class work NYCDOE Passes Audits – When the EPA audits the DOE, they

pass every time! Asset Inventory Updates - Made timely and accurately Zero Landfill Policy – Means no

harmful environmental impact

DELL ASSET RECOVERY SERVICES120,000 PIECES AND 590 TONS LATER

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Rent-A-Tech - Experienced technicians, familiar with NYCDOE networks and IT policies, capable of complex installations and may hold technical certifications can be you part time staff – by the half day, day, week or month – an extra set of hands

Project Managers and Integrators - Professional project managers with skills in the area of planning, organizing, and managing IT projects. Familiar with running both school-based and district-size projects.

Trainers – Dell trainers know the needs of teachers and provide easy to use project based curriculum solutions. They deliver professional development sessions to principals, teachers, coaches and students in areas such as IT leadership and planning, robotics and instructional technology

DELL SERVICESWE KNOW THE NYCDOE

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TRAINING – ANY WAY YOU LIKE ITONLINE, INSTRUCTOR-LED, CUSTOM

Classroom with Instructor -Classroom with Instructor Professional Development and Training, also known as a “Workshop”

Includes face-to-face workshops for administrators, teachers, support staff, IT staff, and students held onsite at customer’s location or in a regional location.

• Dell Learning System and

Online Courses - PC and Desktop

Application courses in Microsoft®  Office® ,

Adobe, etc.

• IT Training and Certification Courses - Focused

on managing an IT infrastructure.

• Educators' Professional Development Training

www.LearnDell.com/DLS

• PC and Server Basics - Covers

Windows and Mac operating systems, network

and printer connection file storage, and basic

troubleshooting

• installing software and creating image backups

• How to set up proxies, file storage, and

communicate with clients from the server.

• 3P Credit10

DELL TECHKNOW 2.0HANDS-ON TECHNOLOGY PROBLEM RESOLUTION

Dell TechKnow - is a free* curriculum program designed and offered by Dell to provide students in-depth technology literacy and 21st Century skills.

Students complete approximately 40 hours of hands-on training in which they learn technology concepts including how to identify, troubleshoot and resolve common IT problems for desktops, notebooks, and Tablet PC.

Students have the opportunity to apply these concepts in an instructional help desk environment where they operate, maintain and support computer hardware and software.

*District must supply the instructor ,any supplies, and equipment for students participating in the program

DELL CONFIDENTIAL 11

Notebook and Desktop Tools - Learn how to prepare and work with PCs in your school. – Managing configurations, installations and file organization

Basic Server Tools – Learn how to prepare and work with the servers in your school. – Both Windows and Mac workshops will be provided.

– Learn about proxies, storage and troubleshooting

3P Credit - receive the 30 hours of mandatory 3P credits (pending

accreditation)

Classes held locally - at your

school or a central location

SELECT DELL BY JUNE 12 RECEIVE FREE TOOLKIT FOR TECHIES TRAINING

Experience - Six years of delivering custom services to the DOE at a 98% service level attainment and implementation, project management, technical consulting and training

6+ Years of Proven Performance – 75,000 Installations

– 30,000 Service calls annually

Customer Satisfaction Rating – 4.8 out of a possible 5.0

High marks on 2008 Satisfaction Survey* – 88% of principals were satisfied or very satisfied with Dell onsite support

Technicians and Management Staff – know your environment and what it takes to deliver the service that you have come to expect and deserveall the time

WHY DELL?EXCELLENCE IN EXECUTION - PARTNERS IN EDUCATION

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(800) NYC-DELL

GOT QUESTIONS?CALL YOUR DELL TEAM

DELL CONFIDENTIAL 14

WE LOOK FORWARD TO SERVING YOU

THANK YOU

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