1 PAUL RICHARDSON MD

DHL SPECIALIST SERVICES

Digital Disruption; How can companies keep up with

digitisation?

@1paulrichardson

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Passenger

Gateway Public Sector Technology Envirosolutions

DHL SPECIALIST SERVICES

DHL constructs a new business unit to focus on

disruptive business venturing with the objective of

accelerating our growth and extending our reach into

new markets.

2012 – 2016: Specialist Services have delivered over

€1bn of new business

Introduction

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Examples Of Transformation We’ve Delivered

- £1bn of New Business

Compass and DHL sign

transformational deal bringing

together food service excellence

and procurement

Virgin awards DHL 3 year £30m

deal for onboard services to

the Virgin West Coast

Gatwick and DHL develop world

first converting waste to energy.

Disposing category 1 waste and

heating the north terminal

DHL creates property venture that

enables Panasonic to outsource

National Distribution services

National Offender Management Service

(NOMS) appoint DHL to supply and

deliver canteen food to 80,000 inmates

in 137 prisons across the UK

British Airways confirms 10 year

catering contract. DHL source and

deliver 14 million meals and 80,000

flights per year

DHL invest €10 million in new

international shared user hub.

Airlines benefit from cost reduction

and improved shared user service.

“DHL is delivering a real

difference to the MPS”

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What have DHL been doing?

“Confidence in data to make business decisions”

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What’s the next generation of

transformation?

How will Artificial Intelligence and Machine Learning

change the way we do business in the future?

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• How has DHL developed transformational growth?

• Why is digitalization imperative for market transformation?

• How we have transformed the customer experience?

Case Study

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Case Study: DHL Break through into a new end to end

service market of Uniform Managed Procurement Services

Paul Butcher, Met Police Procurement:

“DHL is delivering a real

difference to the

MPS… the dedicated team are vendor

neutral, engaging with the appropriate

market in a fair and transparent manner,

whilst ensuring any copyright or intellectual

property is vested with NUMS customers.”

Currently live with 32,000 officers

Press Released Announcement September,2016

http://www.dhl.com/en/press/releases/releases_2016/all/logistics/dhl_implements

_end_to_end_supply_chain_contract_with_the_metropolitan_police_service.html

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Provenance of Raw

Materials

Provenance of Dyes Ethical Labour

Standards

Optimised factory

techniques

Leveraging DHL Global

Freight Order Fulfilment Supply of Uniform Online Ordering

National Uniform Managed Service (NUMS)

SMETA is the

world’s most

commonly ethical

audit format

ISO 9001

ISO41001

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Case Study

Public Sector wearables of today

How we have disrupted the global uniform

market by effectively digitalising and

integrating end to end supply chain

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• DHL’s ambition is to disrupt and create new markets through

sustainable innovation

• DHL’s partnership with digital specialists will help define the next

generation of wearable technology

What’s Next?

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So how will DHL define the next generation of

workwear?

"By 2020, more than

75 million wearables will

permeate the

workplace” PWC, 2014.

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Existing in Our

Lives Today

Wearables Tech Journey

Next 12+ Months

Integrated Smart

Clothes

Today’s Pilots

Meaningful Business

Application

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Trialing Wearable Tech – DHL Drivers

• 28 DHL drivers taking part

• 6 weeks with 15000 hours of driving data

• 1254 drowsiness alerts

• Clear evidence of drowsiness peaks 2 hours

into a driving shift and within the last 2/3

hours of a shift

• Peak risk period before mealtimes

500 road deaths a year are

sleep related in UK&I Think! Road Safety

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Workplace Wearables Of The Future

Source: Project Soli, Youtube, 2015

“and used in the real world to

transform the customer

experience”

“Precision through Radar

technology” “Specific gestures can be

accurately tracked”

“These can then be integrated

into devices”

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Police Uniform Of The Future

Augmented reality On the job instructions and

communications

Body worn video Eliminating Paper, live streaming

Automated Response Strategies through Big data

Bio monitoring Officer health monitoring

Real time tracking for safety and security

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Q&A