27

Effective Communication It Takes A Plan

Embed Size (px)

DESCRIPTION

Presented on October 2, 2009 at the TASA/TASB Convention in Houston with Candace Ahlfinger, APR.

Citation preview

Page 1: Effective Communication   It Takes A Plan
Page 2: Effective Communication   It Takes A Plan
Page 3: Effective Communication   It Takes A Plan

• Tax Rates • Bond Elections • Crisis Situations • Everyday good news • and more …

Page 4: Effective Communication   It Takes A Plan

• It is if … you develop a goal for your district’s communications.

• It is if … you develop objectives each year that measure your success or failure.

• It is if … you say everything multiple times and in multiple ways.

Page 5: Effective Communication   It Takes A Plan
Page 6: Effective Communication   It Takes A Plan
Page 7: Effective Communication   It Takes A Plan

SCHOOL DISTRICT GOALS

COMMUNICATION GOALS

Page 8: Effective Communication   It Takes A Plan
Page 9: Effective Communication   It Takes A Plan
Page 10: Effective Communication   It Takes A Plan
Page 11: Effective Communication   It Takes A Plan

•  The list of target audiences •  Strategies •  Tactics •  Activities •  Evaluation •  Materials •  Budget Items •  Timetable and task list

Page 12: Effective Communication   It Takes A Plan

Students (Future Taxpayers)

Staff (Taxpayers)

Businesses & Community (Taxpayers)

Parents (Taxpayers)

Administration (Taxpayers)

Board Members (Taxpayers)

Know your audience and the filters between you and them

Page 13: Effective Communication   It Takes A Plan

•  Inform •  Instruct •  Inspire • Encourage •  Influence

Page 14: Effective Communication   It Takes A Plan

•  Individual conversations •  Personalized notes and letters •  Community/Parent forums •  Staff meetings •  Print Newsletters •  Newspapers •  Broadcast Radio/Television •  Cable Television

Page 15: Effective Communication   It Takes A Plan

•  E-mail •  Electronic Newsletters •  Website •  Podcasts/Videocasts •  Social Media •  Telephone Callout Systems

Page 16: Effective Communication   It Takes A Plan
Page 17: Effective Communication   It Takes A Plan

•  Language •  Age •  Culture •  Socioeconomics •  Listener vs. Reader (Visual vs. Verbal) •  Education •  Computer Literacy •  Media

Page 18: Effective Communication   It Takes A Plan
Page 19: Effective Communication   It Takes A Plan

•  Surveys •  Conversations •  Bond and tax rate elections •  Focus groups •  Number of participants •  It depends on what you are

measuring!

Page 20: Effective Communication   It Takes A Plan

•  Never forget who your public is. •  You can try to communicate with

everyone – but not everyone will hear your message.

•  Be prepared to change your strategies when something isn’t working.

•  Never lie to the media.

Page 21: Effective Communication   It Takes A Plan

•  Remember – all feedback is positive.

•  Put yourself in the other person’s shoes.

•  The best communication is built on relationships.

•  Remember the power of influence. •  One message does not fit all.

Page 22: Effective Communication   It Takes A Plan

SCHOOL DISTRICT GOALS

COMMUNICATION GOALS

Page 23: Effective Communication   It Takes A Plan

SCHOOL DISTRICT GOALS

COMMUNICATION GOALS

Page 24: Effective Communication   It Takes A Plan

SCHOOL DISTRICT GOALS

COMMUNICATION GOALS

Page 25: Effective Communication   It Takes A Plan

SCHOOL DISTRICT GOALS

COMMUNICATION GOALS

Page 26: Effective Communication   It Takes A Plan
Page 27: Effective Communication   It Takes A Plan