EFFECTIVE COMMUNICATION

Designed by: Franck Ngahane

Why effective communication?QUESTION!

How do you define “effective communication”?

Effective Communication

Communication is a two-way process between a sender of information and a receiver of information

Communication is composed of different methods:words, voice, tone and non-verbal

Why effective communication?QUESTION!

“Why do you think it is important for a team to communicate effectively?”

Effective Communication in a team

Communicating effectively helps group members build trust and respect, develop learning and accomplish goals

Why effective communication?“transmitted content is received and understood

by someone in the way that it is intended”

How to communicate effectively?Step 1: Know clearly WHAT you want to communicateStep 2: Know WHO to communicate with in particular situationStep 3: Prepare carefullyStep 4: Use communication method effectively

Let’s make an example!

Face-to-face(meeting)EmailingTeleconference (Skype)ETC….

How many communication methods we use ?

Face-to-face (meeting)Preparation

Assign meeting objectives and agenda

Write down/prepare any materials that you might need to provide to the listener

Face-to-face (meeting) During

Listen actively! (listening is not only for getting information but also to defining the things that the speaker might not understand)

Take-note and SUM UP in bullet points.

EMAILING

It is more complicated that you thought!!!

EMAILING – Common mistakes “no subject”/irrelevant subject emails or

multiple emails of same content & subjects Too wordy Use upper case or lower case only, no

punctuation sign Neglect the layout (excess or lack of them) Use inappropriate language (too formal or too

casual, language of command)

EMAILING – Before we click send

EMAILING – THE LAYOUT• Action summary: one sentence that summarizes the key

point, specific action and key point of the email.• Body: . Make it bullet point! (refer to the attachment the recipient

need to review). Emphasize key point. (define attached files if needed)• Closing:. State the next course of action. Thanks and greetings. For urgent reply, use more urgent languages!

SOME GOLDEN RULES! LISTEN ACTIVELY! BE CONCISE, go STRAIGHT TO THE POINT Avoid using: You have to.., this is your fault, I don’t know.., I have no

idea, I will do it later, you don’t have to do it now Be discipline! You need to.., I will answer you as soon as I get the exact

information, Thank you!, I think it’d be better if we/you.., I really appreciate, we need you to follow the deadlines, any question? You got my point?

TO REMEMBER…….PALABRA

7%

EMOCIÓN 38% LENGUAJECORPORAL55%EMOTION

SPEAKING

BODY LANGUAGE

THANK YOU