12
´On Demand IT Solutionsµ (XUR &RQVXOWLQJ (0($ &50 3URIHVVLRQDO DQG ([SHUW 6HUYLFHV 8QLWHG .LQJGRP (XUR &RQVXOWLQJ (0($ +HDG 2IÀFH %ODLU 6WUHHW (GLQEXUJK (+ 45 8. 1HWKHUODQGV (XUR &RQVXOWLQJ (0($ /HHXZHULNSOHLQ += 3XUPHUHQG +ROODQG 0DOWD (XUR &RQVXOWLQJ (0($ 2OG &ROOHJH 6WUHHW 6OLHPD 6/0 0DOWD (8

Euro Consulting EMEA, CRM Solutions On Demand

  • View
    325

  • Download
    0

Embed Size (px)

DESCRIPTION

Euro Consulting EMEA can assist you in implementing the very latest in CRM technology or in developing a proven CRM technology solution that is new to your company environment. As a leading Oracle Certified Partner, our extensive experience... allows us to deliver best-in-class advice, feasibility, implementation and support, ensuring you get the most out of your CRM investments. Whilst we focus on delivering premium CRM Services to our clients, we also look to add value to your CRM investments by increasing Return on Investment and lowering Total Cost of Ownership. For more information or to download our CRM Brochure, click on the following link; http://www.euroconsulting-emea.eu/customer-relationship-management/crm-introduction/

Citation preview

Page 1: Euro Consulting EMEA, CRM Solutions On Demand

´On Demand IT Solutionsµ

(XUR�&RQVXOWLQJ�(0($&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV

8QLWHG�.LQJGRP(XUR�&RQVXOWLQJ�(0($�+HDG�2IÀFH�����%ODLU�6WUHHW��(GLQEXUJK��(+���45��8.

1HWKHUODQGV(XUR�&RQVXOWLQJ��(0($��/HHXZHULNSOHLQ���������+=��3XUPHUHQG��+ROODQG

0DOWD(XUR�&RQVXOWLQJ�(0($������2OG�&ROOHJH�6WUHHW��6OLHPD��6/0�������0DOWD��(8

Page 2: Euro Consulting EMEA, CRM Solutions On Demand

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV���L

&RQWHQWV

´ µ

¶¶(XUR�&RQVXOWLQJ�(0($�FDQ�DVVLVW� \RX� LQ� LPSOHPHQWLQJ� WKH� YHU\� ODWHVW� LQ�&50�WHFKQRORJ\� RU� LQ� GHYHORSLQJ� D� SURYHQ� &50� WHFKQRORJ\� VROXWLRQ� WKDW� LV� QHZ� WR�\RXU�FRPSDQ\�HQYLURQPHQW��$V�D�OHDGLQJ�2UDFOH�&HUWLÀHG�3DUWQHU��RXU�H[WHQVLYH�H[SHULHQFH� DOORZV� XV� WR� GHOLYHU� EHVW�LQ�FODVV� DGYLFH�� IHDVLELOLW\�� LPSOHPHQWDWLRQ�DQG�VXSSRUW��HQVXULQJ�\RX�JHW�WKH�PRVW�RXW�RI�\RXU�&50�LQYHVWPHQWV�··

(XUR�&RQVXOWLQJ�(0($���,QWURGXFWLRQ� �(XUR�&RQVXOWLQJ�(0($���$ERXW�8V� �2XU�([SHUW�6HUYLFHV� �&50��6HUYLFHV��'HOLYHUDEOHV� �&KRRVH�\RXU�,GHDO�(QJDJHPHQW�0RGHO� �2UDFOH�&50�2Q�'HPDQG� �2UDFOH�)XVLRQ�$SSOLFDWLRQV�&50� �2XU�&OLHQWV��&RQVXOWLQJ�3DUWQHUV� �&RQWDFW�8V� ��

Page 3: Euro Consulting EMEA, CRM Solutions On Demand

(XUR� &RQVXOWLQJ� (0($� IRFXVHV� H[FOXVLYHO\� RQ�WKH�VXFFHVV�RI�FRPSDQLHV�GHSOR\LQJ�HQWHUSULVH�

$SSOLFDWLRQV�DQG�WHFKQRORJ\��

2XU� H[SHUWV� GHOLYHU� RQ� (XUR� &RQVXOWLQJ·V�FRPPLWPHQW�� WR� HQVXUH� WKDW� \RX� EHQHÀW� IURP� D�WUXVWHG� OLIHWLPH� SDUWQHUVKLS� ZLWK� (XUR� FRQVXOWLQJ�DQG� WR� KHOS� \RX� DFKLHYH� \RXU� EXVLQHVV� JRDOV� QRW�RQO\�IRU�QRZ�KRZHYHU�DOVR�IRU�WKH�IXWXUH��

:H� RIIHU� D� XQLTXH� IRFXV� RQ� PDQ\� GLIIHUHQW�DSSOLFDWLRQ�DQG�WHFKQRORJ\�LQLWLDWLYHV�E\�FRPELQLQJ�OHDGLQJ� H[SHUWLVH�� EURDG� FRYHUDJH�� JOREDO� UHDFK��DQG�D�ÁH[LEOH�GHOLYHU\�PRGHO��ZKLFK�LV�GHVLJQHG�IRU�WKH�QHHGV�RI�HDFK�FOLHQW��$W�(XUR�&RQVXOWLQJ�(0($��RXU�DLP�LV�WR�HQVXUH�WKH�VXFFHVV�RI�(9(5<�SURMHFW��:H�ZRUN� ZLWK� FOLHQWV� WR� KHOS� ZLWK� WKH� GHOLYHU\� RI�WKHLU� SURMHFW�� WKURXJK� SURYLGLQJ� 3URIHVVLRQDO� DQG�([SHUW�6HUYLFHV��ZRUNLQJ�ZLWK�\RX�WR�GHÀQH�VLPSOH�RU� FRPSOLFDWHG� HQWHUSULVH� VROXWLRQ� DUFKLWHFWXUH��ZRUOG� &ODVV� GHYHORSPHQW�� DQG� EHLQJ� RQ�KDQG� WR�SURYLGH�EHVW�LQ�FODVV�VXSSRUW�ZKHQ�\RX�UHDOO\�QHHG�

:H� KDYH� D� VWURQJ� SRUWIROLR� RI� 6\VWHP� ,QWHJUDWLRQ�RIIHULQJV� WR� SURYLGH� LQFUHDVHG� DGGHG� YDOXH� IRU�FOLHQWV�� DV�ZHOO� DV� D� VRXUFH� RI� EHWWHU� JURZWK� DQG�SURÀWDELOLW\�� 2XU� HQKDQFHG� GLVWULEXWHG� GHOLYHU\�PRGHO� KDV� TXDOLW\�� VFDODELOLW\�� SUHGLFWDELOLW\� DQG�ÁH[LELOLW\�DW� ORZ�SULFH�SRLQW��DQG�ZH�KDYH�D�VWURQJ�RQVKRUH� DQG� RIIVKRUH� SUHVHQFH� IURP� ERWK� RXU�´$GYDQFHG�2UDFOH�6HUYLFH�&HQWUHµ��$26&��DQG�,%0�0D[LPR� &HQWUH� RI� ([FHOOHQFH� EDVHG� RXW� RI� RXU�(GLQEXUJK��0DOWD�DQG�1HWKHUODQGV�RIÀFHV�

´:H�SULGH�RXUVHOI� RQ� WKH�H[SHUW� NQRZOHGJH�RI� LWV� VWDII�� WKH�TXDOLW\�RI�LWV�GHOLYHUDEOH·V��YDOXH�DGG�WRROV��PHWKRGRORJLHV�DQG�SURFHVVHV� DQG� WKH� RSHQ�� KRQHVW� DQG� WUXVWLQJ� UHODWLRQVKLSV�HVWDEOLVKHG�RYHU�WKH�\HDUV�ZLWK�RXU�FOLHQWV�DQG�SDUWQHUV�DOLNH��

WKLV�LV�YLWDOO\�LPSRUWDQW�IRU�XV�LQ�VXFK�D�QLFKH�PDUNHW�µ

,QWURGXFWLRQ

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 4: Euro Consulting EMEA, CRM Solutions On Demand

(XUR�&RQVXOWLQJ�(0($�LV�D�OHDGLQJ�,7�&RQVXOWLQJ�DQG�EXVLQHVV�VHUYLFHV�RUJDQLVDWLRQ��,W�SURYLGHV�

EXVLQHVV� FRQVXOWLQJ�� V\VWHP� LQWHJUDWLRQ� DQG� ,7�V\VWHP�VXSSRUW��(XUR�&RQVXOWLQJ�ZRUNV�FORVHO\�ZLWK�LWV�FXVWRPHUV�WR�XQGHUVWDQG�WKHLU�,7�QHHGV��HQDEOLQJ�FKDQJH�WKDW�LQFUHDVHV�WKHLU�HIÀFLHQF\��SURGXFWLYLW\�E\� DSSO\LQJ� RXU� GHHS� LQGXVWU\� NQRZOHGJH� LQ� WKH�UHOHYDQW�DUHDV�

*OREDOO\�ZH�KDYH�EXLOW�DQ�HVWDEOLVKHG�(&0��2UDFOH��($0� DQG� 7HOHFRP� 1HWZRUNV� FDSDELOLW\� �LQFOXGLQJ�GRFXPHQW� DQG� UHFRUG� PDQDJHPHQW�� GHOLYHUHG�WKURXJK� RXU� (XURSHDQ� SUDFWLFHV� �LQFOXGLQJ� 8.��OLQNHG� YLD� DQ� LQWHUQDWLRQDO� QHWZRUN�� 2XU� QHWZRUN�RI� DOPRVW� ������� VSHFLDOLVWV� ZRUOG�ZLGH� DQG� RXU�OHJDF\� RI� RYHU� ���� FRPSOHWHG� SURMHFWV� WR� GDWH��ZH� DUH� UHFRJQLVHG� DV� D� VSHFLDOLVW� IRU� DOO� PDMRU�HQWHUSULVH�DSSOLFDWLRQV�WKDW�DUH�DYDLODEOH�RQ�WRGD\V�FRPSHWLWLYH�PDUNHW�

2XU�2UDFOH�3UDFWLFH�LV�YHU\�VSHFLÀF�WR�WKH�,QGXVWU\�VHFWRUV� ZH� VSHFLDOLVH� LQ�� RYHU� WKH� \HDUV� ZH� KDYH�EXLOW�DQ�2UDFOH�&RPSHWHQFH�&HQWUH�ZLWK�H[SHUWLVH�ZLWK� 6LHEHO� &50�� 2%,((�� 2UDFOH� 'DWDEDVH�� 62$�$UFKLWHFWXUH�� )XVLRQ� 0LGGOHZDUH�� &XVWRPHU�'DWD� ,QWHJUDWLRQ� �&',�� DQG� WKH� RQO\� &RPSHWHQFH�&HQWUH�LQ�WKH�8.�ZLWK�H[SHULHQFHG�&&%��IRUPDOO\�&RUGDSWL[�� DQG� ORGHVWDU�0'0�H[SHUWLVH��:LWK� WKH�OHYHO�RI�H[SHUWLVH�ZH� IHHO�ZH�KDYH�FUHDWHG�D�21(�6WRS�6KRS�IRU�VHUYLFHV��ZKLFK�LV�D�XQLTXH�VHUYLFH�WR�RIIHU�RXU�FOLHQWV�WRGD\�

´2XU�DSSURDFK� LV� UHODWLRQVKLS�GULYHQ�²�ZH�UHJDUG�RXUVHOYHV�ERWK�DV�FRQVXOWDQW�DQG�SDUWQHU��DQG�JHDUHG� WR�SURYLGH�\RX�ZLWK�SRVLWLYH�RXWFRPHV�DW�DOO�VWDJHV�RI�RXU�UHODWLRQVKLS�µ

$ERXW�8V

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 5: Euro Consulting EMEA, CRM Solutions On Demand

(XUR� &RQVXOWLQJ� (0($� FDQ� DVVLVW� \RX� LQ�LPSOHPHQWLQJ�WKH�YHU\�ODWHVW�LQ�&50�WHFKQRORJ\�RU�LQ�GHYHORSLQJ�D�SURYHQ�&50�WHFKQRORJ\�VROXWLRQ�WKDW�LV�QHZ�WR�\RXU�FRPSDQ\�HQYLURQPHQW��$V�D�OHDGLQJ�2UDFOH�&HUWLÀHG�3DUWQHU��RXU�H[WHQVLYH�H[SHULHQFH�DOORZV�XV�WR�GHOLYHU�EHVW�LQ�FODVV�DGYLFH��IHDVLELOLW\��LPSOHPHQWDWLRQ�DQG�VXSSRUW��HQVXULQJ�\RX�JHW�WKH�PRVW�RXW�RI�\RXU�&50�LQYHVWPHQWV�:KLOVW�ZH�IRFXV�RQ�GHOLYHULQJ�SUHPLXP�&50�6HUYLFHV�WR�RXU�FOLHQWV��ZH�DOVR�ORRN�WR�DGG�YDOXH�WR�\RXU�&50�LQYHVWPHQWV�E\� LQFUHDVLQJ�5HWXUQ� RQ� ,QYHVWPHQW� DQG� ORZHULQJ�7RWDO�&RVW�RI�2ZQHUVKLS��2XU�&50�FRQVXOWDQWV�DUH�KLJKO\�WUDLQHG��KLJKO\�VNLOOHG�DQG�H[SHULHQFHG�DFURVV�QXPHURXV�YHUWLFDO�PDUNHWV��RXU�NQRZOHGJH�H[WHQGV�WR�PL[HG� GDWDEDVH� DQG� DSSOLFDWLRQ� HQYLURQPHQWV�DQG�ZLWK�RYHU����(XURSHDQ�FRQVXOWDQWV�LW� LV� OLNHO\�WKDW� WKH� FKDOOHQJHV� \RX� IDFH� LQ� \RXU� QH[W� SURMHFW�KDYH�DOUHDG\�EHHQ�VXFFHVVIXOO\�PHW�E\�RQH�RU�PRUH�RI�RXU�WHDP�LQ�WKH�SDVW�

2XU� 2UDFOH� &RQVXOWDQF\� VHUYLFHV� UDQJH� IURP�GHOLYHULQJ� &50� DSSOLFDWLRQ� KHDOWK� FKHFNV� WR�DVVLVWLQJ� LQ� WKH� LPSOHPHQWDWLRQ� RI� \RXU� &50�PLJUDWLRQ�RU�&50�XSJUDGH��7KH\�DOVR�LQFOXGH�SURMHFW�VFRSLQJ�� GHVLJQ� VHUYLFHV�� EXVLQHVV� LQWHOOLJHQFH��GLVDVWHU� UHFRYHU\�� DSSOLFDWLRQ�GDWDEDVH� VHFXULW\�DQG�DSSOLFDWLRQ�VXSSRUW��:H�QRZ�FRYHU�RYHU�����RI�2UDFOH·V�HYHU�JURZLQJ�SRUWIROLR�RI�WHFKQRORJLHV�

2XU�SDUWLFXODU�DUHDV�RI�H[SHUWLVH�DUH�LQ�WKH�6LHEHO�&50��&XVWRPHU�5HODWLRQVKLS�0DQDJHPHQW��2UDFOH�)XVLRQ� &50� DQG� &50� RQ� 'HPDQG� DSSOLFDWLRQ�VRIWZDUH� DYDLODEOH� IURP� 2UDFOH� &RUSRUDWLRQ� DQG�UHODWHG�%,�UHSRUWLQJ�WRROV�VXFK�DV�6LHEHO�$QDO\WLFV�2UDFOH� %XVLQHVV� ,QWHOOLJHQFH� 6XLWH� (QWHUSULVH�

(GLWLRQ�2%,((��%,�3XEOLVKHU�DQG�$FWXDWH�

$W�(XUR�&RQVXOWLQJ�:H�DUH�RIWHQ�FDOOHG� LQ� WR�ZRUN�DORQJVLGH�RWKHU�/DUJH�FRQVXOWLQJ�)LUPV��HVSHFLDOO\�6LHEHO�LPSOHPHQWDWLRQ� FRQVXOWLQJ� ÀUPV�� WKDW� DUH�LQDGHTXDWHO\� VNLOOHG� RU� WRR� H[SHQVLYH�� $W� (XUR�&RQVXOWLQJ�(0($�RXU�FOLHQWV�LGHQWLI\�WKH�SUREOHPV�DURXQG� RQ� LPSOHPHQWDWLRQV� DQG� VHHN� RXU� DGYLVH�IURP� RXU� &50� ([SHUWV�� 2XU� 3URIHVVLRQDO� DQG�([SHUW�6HUYLFHV�DUH� IURP�WLPH�DFTXLUHG�E\�2UDFOH�&RQVXOWLQJ� WR� LQMHFW� UHDO� SURGXFW� RU� ,QGXVWU\�6SHFLÀF�H[SHULHQFH��:LWK����\HDUV�DFWXDO�+DQGV�RQ�H[SHULHQFH�ZH�DUH�\RXU�&50�3DUWQHU��

(XUR�&RQVXOWLQJ�(0($�([SHUW�6HUYLFHV

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 6: Euro Consulting EMEA, CRM Solutions On Demand

(XUR�&RQVXOWLQJ�(0($�FRQWLQXHV�WR�EH�RQH�RI�WKH�ODUJHVW� DQG� IDVWHVW� JURZLQJ� (XURSHDQ� EDVHG�

VHUYLFHV�SURYLGHU�GHGLFDWHG�WR�2UDFOH·V�6LHEHO�&50�DQG�2%,((��IRUPHUO\�6LHEHO�$QDO\WLFV��DSSOLFDWLRQV��:H� VSHFLDOL]H� LQ� VXSSRUWLQJ� )RUWXQH� ����� ³�GRPHVWLFDOO\� DQG� LQWHUQDWLRQDOO\� ³� DQG� *OREDO������ FRPSDQLHV�� 2XU� FRVW�HIIHFWLYH� VHUYLFHV�LQFOXGH� ,PSOHPHQWDWLRQV�� 8SJUDGHV�� ,QWHJUDWLRQ��3URGXFWLRQ� 6XSSRUW� DQG� +RVWLQJ� 6HUYLFHV�SURIHVVLRQDO�DQG�H[SHUW�VHUYLFHV�

(XUR� &RQVXOWLQJ� (0($� KDV� ZRUNHG� RQ� RYHU� ����&50�SURMHFWV�WR�GDWH��LQFOXGLQJ�VRPH�RI�WKH�ZRUOG·V�ODUJHVW� DQG� PRVW� FRPSOH[� LQ� YDULHW\� RI� PDMRU�LQGXVWULHV� VXFK� DV� 8WLOLWLHV�� 3KDUPD�� 0HGLFDO��)LQDQFLDOV�� $XWRPRWLYH�� ,QVXUDQFH�� $HURVSDFH��FRPPXQLFDWLRQV� DQG� 0HGLD�� 0DQXIDFWXULQJ��&RQVXPHU� JRRGV�� +RVSLWDOLW\�� H�JRYHUQPHQW��7UDYHO� DQG� 7UDQVSRUWDWLRQ�� 2XU� FRQVXOWDQWV� KDYH�WKH� FRPELQDWLRQ� RI� WHFKQLFDO� H[SHUWLVH�� EXVLQHVV�NQRZOHGJH��DQG�LQGXVWU\�H[SRVXUH�QHHGHG�WR�PHHW�\RXU�JRDOV�RI�RQ�WLPH��DQG�RQ�EXGJHW�

(XUR� &RQVXOWLQJ·V� IXQFWLRQDO� H[SHUWLVH� VSDQV� WKH�PDMRU� EXVLQHVV� DSSOLFDWLRQV� RI� 2UDFOH·V� 6LHEHO�&50��7KHVH� LQFOXGH�6DOHV�)RUFH�$XWRPDWLRQ��&DOO�&HQWHU��)LHOG�6HUYLFH�$XWRPDWLRQ��0DUNHWLQJ��2UGHU�0DQDJHPHQW�� 6HOI� 6HUYLFH�� 3DUWQHU� 5HODWLRQVKLS�0DQDJHPHQW�� ,QFHQWLYH� 0DQDJHPHQW�� DQG�(OHFWURQLF�%LOOLQJ�

2YHUDOO��(XUR�&RQVXOWLQJ�UHWXUQV�PRUH�YDOXH�RQ�LWV�VHUYLFHV�WKDQ�DQ\�RWKHU�VHUYLFH�SURYLGHU�WRGD\�

�¶¶2XU�2UDFOH�&RQVXOWDQF\�VHUYLFHV�UDQJH�IURP�GHOLYHULQJ�&50�DSSOLFDWLRQ�KHDOWK�FKHFNV�WR�DVVLVWLQJ�LQ�WKH�LPSOHPHQWDWLRQ�

RI�\RXU�&50�PLJUDWLRQ�RU�&50�XSJUDGH�··

(XUR�&RQVXOWLQJ�(0($�([SHUW�6HUYLFHV

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 7: Euro Consulting EMEA, CRM Solutions On Demand

3URMHFW� 0DQDJHPHQW� ²� 'HGLFDWHG� H[SHUWV� GULYH�SURMHFW�GHOLYHUDEOHV��NHHS�\RX� LQIRUPHG�RI�SURMHFW�VWDWXV�� DQG� YDOLGDWH� WKDW� WKH� WHDP� LV� IROORZLQJ�LQGXVWU\�EHVW�SUDFWLFHV�

%XVLQHVV�$QDO\VLV�²�:H�SDUWQHU�ZLWK�RXU�FXVWRPHUV�WR�LGHQWLI\��XQGHUVWDQG�DQG�GRFXPHQW�WKH�EXVLQHVV�UHTXLUHPHQWV�QHHGHG�WR�PDNH�WKH�LPSOHPHQWDWLRQ�VXFFHVVIXO�

'RFXPHQWDWLRQ� ²� :H� GHOLYHU� D� &RQÀJXUDWLRQ�'HVLJQ�'RFXPHQW�WKDW�FRQWDLQV�DQG�PDLQWDLQV�DOO�HOHPHQWV�RI�WKH�SURMHFW��DQG�LV�XSGDWHG�DV�WKH�WHDP�PRYHV�WKURXJK�WKH�SURMHFW·V�VWDJHV�

7HVWLQJ� ²� :H� FRPSOHWH� D� KLJK� OHYHO� RI� WHVWLQJ�IRU� DOO� FRQÀJXUDWLRQ�� LQWHJUDWLRQ�� DQG� FXVWRP�GHYHORSPHQW�

'DWD� ,PSRUW� ²� :H� XQGHUVWDQG� WKH� FRPSOH[LW\� RI�EULQJLQJ�LQ�\RXU�YDOXDEOH�GDWD�DVVHWV��2XU�FXVWRP�WRROV�IDFLOLWDWH�WKH�YDOLGDWLRQ�RI�GDWD�WR�EH�LPSRUWHG�

&XVWRP�'HYHORSPHQW�²�:KHQ�\RXU�VSHFLÀF�EXVLQHVV�UHTXLUHPHQWV� FDOO� IRU� FXVWRP� GHYHORSPHQW�� ZH�SHUIRUP�WKH�ZRUN�XVLQJ�WRROV�\RX�VSHFLI\�

)RFXVHG� 5HVRXUFHV� ²� :LWK� RXU� RIIVKRUH� 0RGHO��ZH�KDYH�WKH�DELOLW\�WR�VWDII�H[SHULHQFHG�UHVRXUFHV�EDVHG�RQ�WHDP�PHPEHUV·�VSHFLÀF�VNLOO�VHWV�

¶¶(XUR�&RQVXOWLQJ�(0($�FDQ�DVVLVW�\RX�LQ�LPSOHPHQWLQJ�WKH�YHU\�ODWHVW�LQ�&50�WHFKQRORJ\�RU�LQ�GHYHORSLQJ�D�SURYHQ�&50�WHFKQRORJ\�VROXWLRQ�WKDW�LV�QHZ�WR�\RXU�FRPSDQ\�HQYLURQPHQW��$V�D�OHDGLQJ�2UDFOH�&HUWLÀHG�3DUWQHU��RXU�H[WHQVLYH�H[SHULHQFH�DOORZV�XV�WR�GHOLYHU�EHVW�LQ�FODVV�

DGYLFH��IHDVLELOLW\��LPSOHPHQWDWLRQ�DQG�VXSSRUW��HQVXULQJ�\RX�JHW�WKH�PRVW�RXW�RI�\RXU�&50�LQYHVWPHQWV�··

&50��6HUYLFHV�DQG�'HOLYHUDEOHV

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 8: Euro Consulting EMEA, CRM Solutions On Demand

3URMHFW�7HDP�0RGHO�²�(XUR�&RQVXOWLQJ�(0($�FDQ�PDQDJH� DOO� DVSHFWV� RI� \RXU� &50� LQVWDOODWLRQ� DQG�DVVXPH� UHVSRQVLELOLW\� IRU� FRVWV��GHOLYHUDEOHV��DQG�VFKHGXOHV��2XU�FRQVXOWDQWV�VWDII�DOO�WHDP�SRVLWLRQV�DQG� GHOLYHU� D� WXUQ�NH\� VROXWLRQ� ZLWK� PLQLPDO�GLVUXSWLRQ�RI�\RXU�EXVLQHVV�RSHUDWLRQV�

6KDUHG� 6WDIÀQJ� 0RGHO� ²� (XUR� &RQVXOWLQJ� (0($�ZRUNV�ZLWK�\RXU�LQWHUQDO�WHDP�RU�SURYLGHV�FRQVXOWLQJ�VHUYLFHV� RQ� VSHFLÀF� DVSHFWV� RI� \RXU� 3URMHFW�� 7KLV�PRGHO�PLQLPL]HV�FRQVXOWLQJ�FRVWV�IRU�RUJDQL]DWLRQV�ZLWK�VSDUH�,7�FDSDFLW\�RU�VRPH�GHJUHH�RI�LQ�KRXVH�2UDFOH�&50�H[SHUWLVH�

&RPSOHWH� 0DQDJHG� 6HUYLFHV� ²� (XUR� &RQVXOWLQJ�(0($� FDQ� DOVR� SURYLGH� IXOO� OLIHF\FOH� VXSSRUW� RI�\RXU�FRPSOHWHG�&50�LQVWDOODWLRQ��6HUYLFHV�LQFOXGH�FRQWLQXRXV� HQKDQFHPHQW�� LQVWDOODWLRQ� RI� SDWFKHV�DQG� XSJUDGHV�� DQG� PRQLWRULQJ� DQG� PDQDJHPHQW�RI�\RXU�KDUGZDUH�DQG�VRIWZDUH�V\VWHPV��+HOS�GHVN�VXSSRUW� LV� DOVR� DYDLODEOH� IRU� XVHU� SUREOHPV� DQG�TXHVWLRQV�

+RVWHG�&50�6ROXWLRQV�²�)RU�WKH�PRVW�FRPSUHKHQVLYH�VXSSRUW� DQG� VHUYLFHV�� OHW� (XUR� &RQVXOWLQJ� (0($�KRVW� \RXU� 2UDFOH� &50� LPSOHPHQWDWLRQ� LQ� RXU�0DOWD�$26&�$GYDQFHG�2UDFOH�6HUYLFH�FHQWHU��7DNH�DGYDQWDJH� RI� WKH� UHOLDELOLW\� DQG� VHFXULW\� PDGH�SRVVLEOH� E\� GHSOR\LQJ� \RXU� DSSOLFDWLRQV� DQG� GDWD�LQ� RXU� VWDWH�RI�WKH�DUW�� VWDIIHG� DQG� PDQDJHG� ,7�IDFLOLWLHV��ZLWK�IXOO�EDFNXS�DQG�UHGXQGDQF\�

&KRRVH�\RXU�LGHDO�HQJDJHPHQW�PRGHO

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 9: Euro Consulting EMEA, CRM Solutions On Demand

2UDFOH� &50�2Q�'HPDQG� LV� D� FRPSOHWH�� FORXG�EDVHG� VROXWLRQ� WKDW� FRQQHFWV� VDOHV� DQG�

PDUNHWLQJ� SURFHVVHV� WR� FUHDWH� D� XQLÀHG� UHYHQXH�SLSHOLQH��EHWWHU�IRUHFDVW�YLVLELOLW\��DQG�EHWWHU�UHWXUQ�RQ�\RXU�PDUNHWLQJ�EXGJHW�

�� $YRLG� ORVV� RI� KDUG�HDUQHG� OHDGV� WKURXJK�PLVFRPPXQLFDWLRQ�RU�RYHUVLJKW�

��,QFUHDVH�OHDG�FORVXUH�UDWH�DQG�UHGXFH�FRVWV�SHU�OHDG�

��*DWKHU�GDWD�IRU�WUDFNLQJ�DQG�DQDO\VLV��DQG�DGDSW�SURPSWO\�WR�PDUNHW�FKDQJHV�

(XUR�&RQVXOWLQJ�(0($�KHOSV�FXVWRPHUV�JDLQ�WKH�IXOO�EHQHÀWV�RI�2UDFOH�&50�VROXWLRQV�WKURXJK�FHUWLÀHG�LPSOHPHQWDWLRQ�� LQWHJUDWLRQ��VXSSRUW�� WHVWLQJ��DQG�FXVWRPL]DWLRQ�VHUYLFHV�

$V�DQ�2UDFOH�*ROG�3DUWQHU�ZLWK����FRQVXOWDQWV��(XUR�FRQVXOWLQJ� (0($� LV� XQLTXHO\� SRVLWLRQHG� WR� DVVLVW�FOLHQWV�ZLWK�UHJLRQDO�DQG�JOREDO�&50�GHSOR\PHQWV�

¶¶$W�(XUR�&RQVXOWLQJ�(0($�ZH�DUH�WKH�RQO\�RUJDQLVDWLRQ�DFURVV�(XURSH�ZLWK�DFWXDO�)RFXV�RQ�DOO�RI�2UDFOH·V�&50�

RIIHULQJV��RXU�FRQVXOWDQWV�DUH�IXOO\�WUDLQHG�DQG�H[SHULHQFHG�LQ�2UDFOH�)XVLRQ�&50�DQG�2UDFOH�)XVLRQ�)LQDQFLDOV�··

�¶¶:LWK�0DQ\�FOLHQWV�ZRUULHG�DERXW�WKH�&50�5RDGPDS�RI�WKHLU�RUJDQLVDWLRQ��(XUR�&RQVXOWLQJ�(0($�FDQ�SURYLGH�\RX�ZLWK�WKH�EHVW�RIIHULQJV�LQ�WRGD\·V�YHU\�FRPSHWLWLYH�PDUNHW��&RQWDFW�RXU�&50�GLYLVLRQ�IRU�D�IXOO�GHPRQVWUDWLRQ�RI�2UDFOH�

)XVLRQ�&50�··�

2UDFOH�&50�2Q�'HPDQG

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 10: Euro Consulting EMEA, CRM Solutions On Demand

3DUW� RI� 2UDFOH� )XVLRQ� $SSOLFDWLRQV�� 2UDFOH� )XVLRQ�&XVWRPHU� 5HODWLRQVKLS� 0DQDJHPHQW� �&50�� LV�D� ���� SHUFHQW� RSHQ�� VWDQGDUGV�EDVHG� VHW� RI�LQWHJUDWHG� &50� PRGXOHV� WKDW� LPSURYHV� WKH� ZD\�VDOHVSURIHVVLRQDOV� ZRUN�� 8QOLNH� WUDGLWLRQDO� &50�V\VWHPV�WKDW�IRFXV�RQO\�RQ�WUDQVDFWLRQ�SURFHVVLQJ��ZLWK�FROODERUDWLRQ��UHSRUWLQJ��DQDO\VLV��DQG�H[FHSWLRQ�PDQDJHPHQW� DV� DQ� DIWHUWKRXJKW�� 2UDFOH� )XVLRQ�&50�LVGHVLJQHG�WR�GHOLYHU�XQSUHFHGHQWHG�EXVLQHVV�LQVLJKW�LQWR�VDOHV�SHUIRUPDQFH�PDQDJHPHQW�

2UDFOH�)XVLRQ�,QIRUPDWLRQ�

W�������������������H��IXVLRQFUP#HXURFRQVXOWLQJ�HPHD�HX

'RZQORDG�WKH�2UDFOH�)XVLRQ�&50�LQIRUPDWLRQ�IURP�RXU�ZHEVLWH�DW�ZZZ�HXURFRQVXOWLQJ�HPHD�HX

2UDFOH�)XVLRQ�$SSOLFDWLRQV�&50�

´On Demand IT Solutionsµ

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 11: Euro Consulting EMEA, CRM Solutions On Demand

Pharmaceutical

Our Consulting Partners

Oil, Gas, Energy & Utilities

Finance

Manufacturing

Hospitality

Transport

´On Demand IT Solutionsµ

2XU�&OLHQWV��&RQVXOWLQJ�3DUWQHUVTelecom

� � � � � � � �����(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV����

Page 12: Euro Consulting EMEA, CRM Solutions On Demand

(XUR�&RQVXOWLQJ�(0($

+HDG�2IÀFH��8.�����������������������0DOWD�2IÀFH�����������������

H��LQIR#HXURFRQVXOWLQJ�HPHD�HXZ��ZZZ�HXURFRQVXOWLQJ�HPHD�HX

&RQWDFW�8V

��FRS\ULJKW�(XUR�&RQVXOWLQJ�(0($�3URGXFHG�LQ�0DOWD��(8������

$OO�5LJKWV�5HVHUYHG(XUR�&RQVXOWLQJ�(0($�DQG�WKH�(XUR�&RQVXOWLQJ�

(0($�ORJR�DUH�WUDGHPDUNV�RUUHJLVWHUHG�WUDGHPDUNV�RI�,QWHUQDWLRQDO�%XVLQHVV�

2WKHU�FRPSDQ\��SURGXFW�DQG�VHUYLFH�QDPHV�PD\�EH�WUDGHPDUNV�RU�VHUYLFH�PDUNV�RI�RWKHUV�

5HIHUHQFHV�LQ�WKLV�SXEOLFDWLRQ�WR�(XUR�&RQVXOWLQJ�(0($�SURGXFWVRU�VHUYLFHV�GR�QRW�LPSO\�WKDW�(XUR�&RQVXOWLQJ�(0($�LQWHQGV�WR�PDNH�WKHP�DYDLODEOH�LQ�DOO�FRXQWULHV�LQ�ZKLFK�(XUR�&RQVXOWLQJ�(0($�

RSHUDWHV�

´On Demand IT Solutionsµ

� � � � � � ���������������������(XUR�&RQVXOWLQJ�(0($���&50�3URIHVVLRQDO�DQG�([SHUW�6HUYLFHV�����