Evolution of Content Management

Presented by Joel OlesonRegional Director Microsoft PracticeKonica Minolta Business Solutions@joeloleson

manage store

preserve deliver

capture

Five ECM components defined by AIIM…

Give up on the dream of one enterprise ECM Repository…

Current State of

Enterprise Content

Management

• According to Forrester, 70% of organizations are using two or more ECM solutions, and 29% are using four or more solutions. • AIIM reports that 52% of

organizations have three or more ECM/DM/RM systems and 22% have five or more systems. • The problem is even more

challenging at the largest organizations, with 38% reporting more than five ECM/DM/RM systems in operation.

BI

Collab CMS

ECM

Portals Search

Word processingPresentations

Spreadsheets

Office 1.0 1990

Microsoft Office SharePoint Server 2007

Office 365 Today

Convergence

Mobility

IntrusionDetectionCyber Security

Machine Learning

AI

Digital Transformation

Evolution of Office

Consumerization of IT• 87% of Senior Managers Upload Business Files to a Personal Email or Cloud Account

"I had an ancient version of a PDA and used it," Powell added

She often struggled to use the technology and had to rely on staff for help operate the machines. As one aide described it, Clinton “wasn’t very tech savvy and would get frustrated with the process.”

Pagliano set up a Windows Small Business Server, as well as a BlackBerry Enterprise Server to run the Clinton devices.

The FBI found “many DoS employees used personal email accounts because they were more easily accessible.” Clinton aide Monica Hanley told the FBI that “her state.gov email account was not as easily accessible as her Gmail account and on some occasions she used Gmail when she could not access her State.gov account.” There were particularly problems connecting to State.gov accounts on board the Air Force planes that Clinton used to travel, so staff often would use Gmail or other personal accounts while traveling.

In a Stroz Friedberg survey, almost three-quarters of office workers admitted to uploading their business files to personal accounts — and senior managers were even worse, with 87% of them failing to use their company’s servers to store sensitive company documents.

Shadow IT or Business Unit IT?

• _______ is an awesome service. You can back your files up to the cloud, sync them between any device, and share them with your friends.• We create and organize folders just like you would on any file server

The _______ app loads on all of our staff’s hard drives and then all files show up on their computer just like they would on a hard drive. There’s no need to go to the web, the files are just there.

52% of organizations still dependent on File Shares as Enterprise Content Management

Only one thing is constant and that is change…

Heraclitus, a Greek philosopher, is quoted as saying "change is the only constant in life."

Failing Fast is the Quickest Route to Digital Transformation

In the digital era, failure is accepted and seen as part of a successful digital business.

Failure must be fast, and the lessons learned from failure should be even faster. It allows businesses to take a 'shotgun approach' to digital transformation.Harvard Business Review & Innovation Enterprise

AgileThe typical company accesses between 10 and 16 off-the-shelf cloud applications, up about 20 percent from last year.

Top 10 SaaS Cloud Apps for 20171. Office 365 #1 (same)2. SalesForce (same)3. Box (same)4. AWS (up from #5)5. Gsuite (down from #4)

6. Concur7. Jira (up from #16)8. Slack (up from #12)9. Zendesk (down from #7)10. ADP11. Dropbox (down from #10)

https://www.channele2e.com/2017/01/23/top-25-saas-cloud-apps-for-business-2017/

Microsoft’s Datacenter is More Secure than Yours

87% of organizations are concerned about cloud chaos.- AIIM Aug 2016

All of the major REVOLUTIONS are happening right now in the cloud and next generation tech…

Don’t be left behind…

Traditional to Next Generation

Check in/check Out Version

Control

Multi user editing

Search and navigation

Discovery and Predictive

Organizing documents files,

folders

Metadata Driven

Business Intelligence

Predictive Analytics

Think• Simple• Mobile• Multi User Editing• Predictive• Machine Learning• AI• Natural Language

Processing • Auto tagging • Enrichment• Bots• Self Healing• Self learning

Demo Termset

Demo Nintex with Cortana

Slack has burst onto the scene, ranked No. 8 now. The application wasn’t even in the top 25 at this time in 2015. – Okta

Where I’ve been or Teams Usage during Preview

How does your Team work?• In person meetings• Teleconference• Video conference

• In person chat• Instant message/Chat• Email• Workspace• Social network

We work on 2x more Teams than we did 5 years ago…- Microsoft US IW Survey 2009, 2014

Teams Information ArchitectureChat

Bots

1:1 Group

Teams

Channels

Tabs

Conversations

Files

Notes

More & Custom…

Connectors

OOB

Custom…

Owners & Members

Meetings

Skype Video

Voice Screenshare

Partner External Group

(June 2017)

Yammer and Teams: Let’s Draw a Line…

Enterprise FeedEveryone to

Everyone

Team

Department

Division

Virtual Team/Group

No more than 600

Product Line

Public GroupAnyone Can Join

Private GroupNo Opt in

Dirty Desk

Clean Desk

Microsoft Teams

Maximum 999 members

No MAX

Bots!• T-Bot• Polly• Zoom.ai

Next StepsStart with an Innovation Team and incubate next generation solutions

Identify a team to begin pilot

Get budget and a timeline. Fail fast! And Win!

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Questions…Slides are at http://slideshare.net/joleson

Tweeted by @joelolesonConnect at linkedin.com/in/joeloleson