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Transforming Technology into Experience
29 March 2017 2
WHO WE ARE
A global customer experience technology agency.
70employees
20years
10Fortune
500 clients
3countries
CertifiedISO 9001:2008
29 March 2017 3
WHERE WE ARE
Global HQAmsterdam, NL
Americas HQWashington, DC
Delivery CentersNovi Sad, Serbia
Nis, Serbia
29 March 2017 4
WHAT WE DO
Customer Experience Consulting❖ Technology and strategy consulting❖ Solution architecture❖ Program & project management❖ Vendor & platform advisory
Customer Experience Platforms❖ CMS, DAM, CRM, Translation &
Personalization❖ Implementation, customization,
integration, maintenance
Digital Experience Development❖ Enterprise web site and web application
development❖ Custom mobile app development❖ Manual & Automated QA❖ Specialists in multi-country, multi-
language implementations
29 March 2017 5
Technologies
❖ Microsoft .NET, C# (Gold Partner)
❖ Java
❖ Node.js
❖ Web FE Dev (Angular, HTML, JS, CSS)
❖ Mobile Android/iOS Dev
❖ SQL, Mongo, Hadoop
❖ Automated Web Test/QA
Platforms
❖ SDL - Tridion Web & WorldServer(25 certified consultants)
❖ Sitecore
❖ Kentico
❖ Episerver
❖ ADAM
TECH WE KNOW
29 March 2017 6
CX Strategy
❖ Data-driven Personalization Strategy
❖ Digital Touchpoint Strategy
❖ Persona & Archetype Development
Data & Technical Strategy
❖ Sales & Marketing Platform Strategy
❖ Systems Integration Strategy
❖ Data Integration Strategy
❖ Cloud/Hybrid Deployment Strategy
❖ Solution Architecture
STRATEGY WE KNOW
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HOW WE DELIVER
Solution Delivery❖ Fixed price or T&M❖ Agile project teams❖ Blend onsite/remote❖ Managed end-to-end by EXLRT
Managed Services❖ Tailored support models❖ Hosting, application and content
management❖ QA, remediation, enhancements❖ Remote
Consulting & Advisory❖ Hourly or fixed-monthly cost❖ As-needed or set schedule❖ Onsite
Nearshoring Partnership❖ Solve short or long-term resourcing
problems cost-effectively❖ Tech fulfillment for creative agencies
and prime-contractors
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WHO WE’VE WORKED WITH DIRECTLY (just a sampling…)
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WHO WE’VE WORKED WITH THROUGH NEARSHORING PARTNERS
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LEADERSHIP
![Customer Retention [Infographic] Customer Experience](https://img.pdfslide.net/doc/110x75/55b6dceebb61eb0c598b46c8/customer-retention-infographic-customer-experience.jpg)
