OCTOBER 2013

COMPANY PRESENTATION

• Expereo is the global leader in broadband and dedicated internet access

services with global coverage and a unique installed base in more than 170

countries

• Incorporated in 2004, with headquarters in The Netherlands (Amsterdam) and

regional presence in USA, Singapore, United Arab

Emirates, Argentina, Russia, Morocco and Mexico

• Pure wholesale model: no competition with our clients

• Key customer profile: international telco‟s / carriers, integrators, solution providers

• True “one stop shop” model (for sales, implementation, billing and support)

INTRODUCTION TO EXPEREO

Our MissionTo connect, anywhere on the planet!

GLOBAL PRESENCE

Reston

Buenos Aires

Amsterdam

Dubai

Singapore

Casablanca

Mexico City

Moscow

Administrative Office

Sales, Procurement, Operations

PURE INDIRECT DISTRIBUTION MODEL

Multi-National Companies (MNCs) & Multi-National Organizations (MNOs)

Telco's / Carriers

Certified

ISPs / Carriers

Certified

Equipment Suppliers

Certified

Installation Partners

100%

Local

100%

Channel

Expereo24x7

Customer

Support

WHO DO WE SERVE?

TOP 10 INDUSTRIES BASED ON # SITES

14.26%

9.43%

9.26%

8.99%

8.19%6.90%

6.29%

3.93%

3.51%

3.34%

25.90%

Manufacturing

Food, Drink & Tobacco

Retail

Government

Banking & Financials

Chemicals

Technology Hardware & Equip

Oil Gas & Energy

Drugs & Biotechnology

Transportation Travel

Other

PRODUCT OVERVIEW

GlobalInternet

iVPN

Hardware

Business grade Internet access serviceTypically used for fast access to cloud applications and building Internet VPNs. Supporting multiple access technologies.

Fully managed VPNAny to any Internet VPN, based on DM-VPN technology.With handover at a L2/L3 NNI, or at a central ‘head-end’ gateway.

Equipment with onsite maintenance (break-fix)Delivery, installation and maintenance (break-fix) of routers and switches.

ProfessionalServices

On-site professional services Network design & implementation; on site WAN related field tech services including installation, maintenance and in-house cabling.

GLOBAL INTERNET

Broadband(non-guaranteed speeds; up to 300 Mbps)

• xDSL

e.g. ADSL, ADSL2+, SDSL, VDSL

• Cable

e.g. DOCSIS

• Fttx

e.g. Fiber to the Business, Fiber to the

Curb

• Wireless

e.g. WiMAX

• Mobile

e.g. 3G, 4G, LTE

• Satellite

e.g. iDirect

• Ethernet

Ethernet over Copper / Fiber / Cable

• Private Line

e.g. SDH (E1, E3, …), SONET

(T1/DS1, T3/DS3, …)

• Wireless / Radio

aka WLL / Radio / Microwave

• Satellite

e.g. SCPC

Dedicated(guaranteed speeds; up to 10 Gbps)

Installed Base 173 countries (per 1/Sep/13)

Coverage 200+ countries

GLOBAL INTERNET

FEATURES

Feature Global Internet Global Internet PREMIUM

Access Types Broadband, Dedicated Dedicated

NOC Support 24x7 re-active 24x7 pro-active

Onsite Troubleshooting -- 24x7

On-site Installation Included Included

Demarcation CPE with Fast / Gigabit Ethernet CPE with Fast / Gigabit Ethernet

IP Addressing Static, Public, > 1 free to use Static, Public, > 1 free to use

Online Performance Monitoring (1) Included Included

SNMP Read Access -- Included

Service Level Guarantees -- Included (TTD, Availability, TTR)

Cisco IP SLA (2) -- Optional

(1) Access to the Online Performance Monitoring application (https://rm.expereo.com) showing Service Availability, Latency and Packet Loss.

(2) Customers can define up to 5 destinations per circuit (NRC EUR 250.00, MRC EUR 45.00. In addition to the standard Online Performance

Monitoring view, Expereo will show also Latency and Packet Loss statistics per destination. Additional destinations per circuit can be set at a

surcharge of EUR 7.50 per month per destination.

• iVPN is a fully managed hybrid any-to-any “internet Virtual Private Network” service

to securely connect multiple end-customer sites together using DM-VPN*

– Internet access + VPN router on remote sites (end points) + Tunnel management

– Online remote management via portal available to customers / end-customers

• Two designs

– Head-end: connecting all remote sites to a head-end (e.g. at HQ or DC)

– NNI: connecting all remote sites to a NNI (interconnect) with Customer

• Coverage in 200+ countries

IVPN

Typical Applications:

- Cost-efficient, flexible and highly resilient

alternative VPN solution compared with

MPLS VPNs

- Hybrid solution (VPN connectivity + local

Internet breakout)

iVPN

HARDWARE & PROFESSIONAL SERVICES

Hardware

• Cisco Routers, Cisco Switches

• Onsite installation included

• Onsite 8x5xNBD (default) and Onsite 24x7x4 maintenance

• Alternative vendors (e.g. Huawei) where Cisco is not allowed

• Local sourcing, no import / customs hassle

• Coverage > 200 countries

Professional Services

• Onsite Survey Service

• Onsite Installation Advanced

• Onsite Cabling

• Onsite Professional Services (onsite field technician)

TWO ESSENTIAL ON-LINE TOOLS

• Channel Partner Portal

– site information

– order progress

– ticket information

• Network Monitoring Portal

– network availability

– latency

– packet loss

– throughput*

* Only when SNMP Read Access is available

• Multi-lingual procurement team in all regions for setup and maintaining contracts with

1,600+ Internet suppliers and 400+ integrators for equipment and onsite professional

services

• Multi-lingual provisioning team in all regions for order placement / management

• Multi-lingual finance department to handle each month 2,000+ invoices in 50+

currencies and 10+ languages

• Multi-lingual* 24x7 Network Operations Centers in 3 regions with qualified and multi-

lingual* technical staff

• Add legal entities and/or obtain permits around the world in order to (1) be able to

buy everywhere and/or (2) comply with local regulations

• Flexible Back Office System to

– Keep 2,000+ suppliers, 15.000+ contacts and 17.500+ services in 200+

countries up to date

– Keep service eligibility information (e.g. lit buildings and fiber) and perform

availability checks

– Match supplier invoices with installed base

– Monitor, store and analyse service performance

WHY USE EXPEREO FOR GLOBAL SOURCING?

* At least all key languages incl. English, French, German, Spanish, Portuguese, Italian, Russian and Chinese. Within Expereo we support 30+ languages.

• Single Point of Contact

– SPOC for ordering, implementation, billing and support

• Unique global coverage & installed base

– Expereo is the ONLY aggregator with an active installed Internet access base

(=experience) in 178 countries*

– Extensive experience with market leaders in every country and extensive

knowledge about and experience with all key technologies:

DSL, cable, Fttx, private line, wireless, 3G/4G/LTE and satellite

– Key interface processes (quoting, implementation, support and billing) are

implemented/optimized

• Unique buying capabilities

– Local buyers in every region

– We developed unique service eligibility and portfolio management tools

– We have build up volumes in all regions / countries

– Supplier agnostic: we can buy from all networks directly

• Clear business model: wholesale only

– Never in competition with our customers

OUR VALUE PROPOSITION (1)

* Per 1/Nov/2013

• Unique SLA

– Including service level guarantees, even there where underlying suppliers do not

offer it (we measure performance of all circuits since 2004!)

– Service levels are based on experience, no „paper‟ promises

• Flexible invoicing

– From all services on one invoice in one currency to multiple (e.g. regional) invoices

to different billing entities in different currencies

• Pre-financing & Accounts Payable Guarantee

– More than 50% of total MRC needs to be pre-financed

– Our systems detect late / missing supplier invoices and we chase our providers for

these invoices in order to avoid disconnects!

• Unique OSS/BSS and real time online access to key information

– OSS/BSS capturing detailed information and tracking performance from over 2,000

partners in 200+ countries

– Customer Portal (channel partner portal) for details about quotes, orders, invoices

and trouble tickets

– Online Performance Monitoring tool for real time service details like

availability, latency and packet loss

OUR VALUE PROPOSITION (2)

Internet and Equipment for Ministry of Foreign Affairs

• Government needed full Internet based VPN with local Internet breakout covering

160 sites

• Expereo provided

– Global Internet (dedicated), speeds 2M-10M

– Hardware, Cisco 881-SEC/K9

• Carrier managed/used the Cisco 881-SEC/K9 to setup the VPN tunnels and to

provide local Internet breakout

Internet for Department Store Chain

• Department store chain had MPLS VPN as primary connectivity in all stores. They

needed non-fixed backup over 3G/4G Internet

• Expereo provided

– Global Internet over 3G/4G

– Hardware, Cisco 1921-K9

CASE STUDIES

Internet and Equipment for global Credit Card Company

• Expereo‟s customer (global carrier) already implemented MPLS VPN on many sites.

End Customer (Credit Card Company) also required Internet VPN and Internet

Access (backup for larger sites; primary and backup for smaller sites)

• Expereo provided

– Global Internet (dedicated), speeds 2M-50M

– Hardware, Cisco 800 and 1900 series routers

• Carrier managed/used the Cisco routers to setup the VPN tunnels and to provide

local Internet breakout

CASE STUDIES (CONT’D)

Thank You!For more information

please visit www.expereo .com