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Facebook for Business Milena Regos Twitter hashtag: #ttm11 @milenaregos http://www.slideshare.net/milenaregos

Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

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A Facebook for Business presentation for SMG Marketing & Technology Workshop 2011 in Lake Tahoe

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Page 1: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook for Business Milena Regos

Twitter hashtag: #ttm11@milenaregos

http://www.slideshare.net/milenaregos

Page 2: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

65% of online adults

use social networking

sites

Source: Pew Internet, Aug 26, 2011

Page 3: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

98% of online adults

18-24 use social

networking sites

Source: Media Post Oct 7, 2011

Page 4: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing
Page 5: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing
Page 6: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing
Page 7: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook reaches 3 out of every 4 Internet users in the US

Source: Comscore, February 2011

Page 8: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook reaches 3 out of every 4 Internet users in the US

Source: Comscore, February 2011

Page 9: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

1 out of every 8 minutes online is spent

on

Source: Comscore, February 2011

Page 10: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

1 out of every 8 minutes online is spent

on

Source: Comscore, February 2011

Page 11: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Facebook StrategyCrystal Clear

Page 12: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Let’s talk about:

•Engagement

•Best Practices

•Apps

•Metrics

Page 13: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Engagement

• Your Page Wall - First Impression!

• Their News Feed - EdgeRank

• Apps

• Open Graph/Social Plugin

• FB Advertising

Page 14: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

CLARITY

Page 15: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Bragging rights

Page 16: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall

Entertainment=

Engagement

Page 17: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Contest

Page 18: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Enticing

Page 19: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Brand Promise/Memories

Page 20: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Variety; 12 ski resorts

Page 21: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

New product announcement

Page 22: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Emotional connection

Page 23: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing TabGive people a reason to like

you

Page 24: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Access to

photos from past event

Page 25: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall - Landing Tab

Call to Action

Page 26: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Takes you

directly to an online shop within

Facebook

Page 27: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

23

\

A custom landing page will double your “likes”

Page 28: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Does your “like” count really matter?

• Businesses with 501 to 1,000 Facebook fans had 3.5x more traffic than those with 1 to 25 fans.

• Businesses with over 1,000 Facebook fans had 22x more traffic.

Source: Facebook Social Media Summit 2011; Amy Porterfield; Hubspot research from over 4,000 companies

Page 29: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing
Page 30: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing
Page 31: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

54% don’t want to be bombarded

with messages or ads

Page 32: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Make sure people can

interact with your page wall

Page 33: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Your Page Wall

Page 34: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook custom landing tabs & apps software

• iwiPage

• MyTab

• PageModo

• NorthSocial

• WildFire

• TabSite

• Lujure

• ShortStack

• FaceitPages

• AppBistro

• TabFusion

• Friend2Friend

Page 35: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

My Page Wall - Landing Tab

Page 36: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Engagement

✓Your Page Wall - First Impression!

• Their News Feed - EdgeRank

• Apps

• Open Graph/Social Plugin

• FB Advertising

Page 37: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed - EdgeRank

Moontoast.com

Page 38: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed

Fans love

photos/images

Page 39: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed

Use beautiful images

Page 40: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed

Shares is the name of the game

Page 41: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed - The Share Button

Page 42: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed

Keep it short. Ask Q’s

Page 43: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News FeedKeep it

short. Ask Q’s

Page 44: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News FeedFill in the

blank

Page 45: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed Ask them to

like it

Page 46: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed Create a poll

Page 47: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Their News Feed Photo of the

Day

Page 48: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Best Practices• Keep it to less than 80 characters!!

• Experiment with frequency: 1x/day; 6-12 for media companies

• Post in the morning

• Post on weekends - 35% of users log in during the weekday (ExactTarget study)

• Post after business hours

• Call to action

• Use long URLs!!

Page 49: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Engagement

✓Your Page Wall - First Impression!

✓Their News Feed

• Apps

• Open Graph/Social Plugin

• FB Advertising

Page 50: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

AppsBook online

Page 51: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

AppsContests

Page 52: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

AppsCreate a

community

Page 53: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Apps

YouTube videos

Page 54: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Apps

Twitter integration

Page 55: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Apps

UG Product design

Page 56: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Apps

Mobile App

Page 57: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Apps

Website integration

Page 58: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Apps

Email collection

Page 59: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Engagement

✓Your Page Wall - First Impression!

✓Their News Feed - EdgeRank

✓Apps

• Open Graph/Social Plugin

• FB Advertising

Page 60: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Open Graph/Social Plugins

Use social proof

everywhere

Page 61: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Open Graph/Social Plugins

Page 62: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Open Graph/Social Plugins

Social proof

Page 63: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Open Graph/Social Plugins

CNN Social Plugin

customizes news

Page 64: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Engagement

✓Your Page Wall - First Impression!

✓Their News Feed

✓Apps

✓Open Graph/Social Plugin

• FB Advertising

Page 65: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Happy Birthday from Diamond Peak!

Offer: Free Birthday Lift Ticketpromoted with Facebook ads

Results: • 10,655,283 impressions• 365% increase in likes• 30% increase in post views• 42% increase in post feedback • 464 new customers• Cost: $1,897.99• The campaign received Hermes Platinum Award for social media campaign

Page 66: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook Insights Part 1:

Offer: Free Birthday Lift Ticketpromoted with Facebook advertising

Page 67: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook Insights Part 2:

Page 68: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

How do you know your strategy is working?

Page 69: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Metrics/Facebook Insights

Page 70: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Metrics/Facebook Insights

Page 71: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook Insights

Page 72: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Facebook for Businessin Summary

• Engagement• Your Page Wall - First Impression!

• Their News Feed - EdgeRank

• Apps

• Open Graph/Social Plugin

• FB Advertising

• Best Practices

• Apps

• Metrics

Page 73: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Be Yourself. Be Human.

Page 74: Facebook for Business - Travel&Tourism by Milena Regos, Out&About Marketing

Milena Regos@milenaregos

[email protected]

http://www.outandaboutmarketing.comhttp://www.slideshare.net/milenaregos

Images photo credit: Creative Commons

Thank you!