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Oplægget blev holdt ved InfinIT-arrangementet "Temadag om værdikæder i netværk og plug'n play supply chains" afholdt den 1. november 2011. Læs mere på http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/grib_chancen_nu.htm
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www.netcity.dk - [email protected]
Plug’n’play Supply Chain iB2B Produktion, Handel & Detail
Bjarne Jensen, Cand.IT e-business
www.e-salg.com / [email protected]
Cand.IT E-business study focus
[Layne Lee (2001)]
[European Interoperability Framework for pan-European eGovernment Services (2004)]
Bjarne Jensen, Cand.IT e-business, ITU/CBS
Fra e-handel til e-business
E-business trends
Bjarne Jensen, Cand.IT e-business, ITU/CBS
Internationale forretningsdokumenter
NemHandel, OIOUBLIT & Telestyrelsen, Danmark
NemHandel – send & modtag
NemHandel – klient
Understøttelse på forskellige niveauer:• Niveau 1: Ordre, ordrebekræftelse og annullering• Niveau 2: Faktura og kreditnota• Niveau 3: Rykkere og rentenota • Niveau 4: Vare katalog og prislister
• I kan forvente at offentlige myndigheder vil understøtte alle OIOUBL forretningsdokumenter.
NemHandel.dk
B2B e-business i værdikæden
NemHandel & OIOUBL anvendelse påvirker disse mekanismer!
Chris Caplice, MIT
Plug’n’play Supply Chain i B2B Produktion, Handel & Detail
Making the B2B e-business transformation!
Bjarne Jensen, Cand.IT e-business, ITU/CBS
B2B e-business i værdikæden
BoundaryLess Information Flow
• Interoperable Enterprise Business Scenario
B2B e-business i værdikæden
BoundaryLess Information Flow
• Interoperable Enterprise Industry Scenario
New e-conomy & e-business
Old & New e-conomy network
Introduction to E-business Management & Strategy, Colin Combe
Fra e-handel til m-business
Hinchcliffe
Hinchcliffe
Value Chain Profit
Kalakota & Robinson, E-business 2.0 – Roadmap for success
Value Chain Communication
• Examples
Kalakota & Robinson, E-business 2.0 – Roadmap for success
Value Chain Logistics
• Examples
Kalakota & Robinson, E-business 2.0 – Roadmap for success
Value Chain Management
• Værdikæder:
E-logistik - grundlaget for success med e-handel, Børsen
E-business governance
• Suppliers, Stakeholders, Employees, Clients
Fig. 3.5 Making the e-business Transformation, Peter Gloor
E-business ecosystem
• E-business økosystem, B2B & B2C
Fig. 3.7 Making the e-business Transformation, Peter Gloor
E-business framework
• 3-lags model
Kalakota & Robinson, E-business 2.0 – Roadmap for success
E-business applications
The Essential Guide to Knowledge ManagementE-business and CRM applications, Amrit Tiwana
• Kontaktpunkter til kunden
E-business relationships
The Essential Guide to Knowledge ManagementE-business and CRM applications, Amrit Tiwana
• Old & New e-conomy
E-business architecture
• eCRM system architecture • eCRM multi-channel center
The Essential Guide to Knowledge ManagementE-business and CRM applications, Amrit Tiwana
Fra e-handel til e-business CRM
E-business til små og mellemstore virksomheder, DS (2006)
Beslutningsprocesser hos kunden
customers.com
Cand.IT E-business study, Bjarne Jensen, ITU/CBS, page 32
Fra e-handel til e-business CRM
• Silo, not data mobilitet • Customer-centric CRM
Muliggør inter-organisatorisk data mobilitet!
Yankee Group
Fra e-handel til e-business CRM
Gartner, Ed Thompsen 2007
Fra e-handel til e-business CRM
B2B e-business integration i værdikæden
E-business til små og mellemstore virksomheder, DS (2006)
NemHandel forretningsdokumenter
OIOUBL
IT & Telestyrelsen, Danmark
E-business CRM/SCM portal
Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM portal
Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM system
OpenGroup.org
CDRator.com
Hinchcliffe
Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM system
Informationsteknologi B, HHX 2. år (Dafolo) 2001
B2B e-business i værdikæden
Muliggør anvendelse af NemHandel & OIOUBL teknologi
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden
• Today • Future
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikædenUdviklet B2B reference model:
Open Group (TOGAF framework) Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden
Leverandør Producent Forhandler
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B plug’n’play SCM reference model
B2B e-business i værdikæden
Producent Lagerhotel Butik
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B plug’n’play SCM reference model
Mobile Value Chain e-business
Introduction to E-business Management & Strategy, Colin Combe
• Service design:
Mobil e-business i værdikæden
Leverandør Producent Forhandler
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B plug’n’play SCM reference model
Mobil e-business i værdikæden
Producent Byggemarked Håndværker
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B plug’n’play SCM reference model
Service design & ModelleringData reference model
Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business & EA components
[Microsoft]
Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business CRM/SCM Workflow
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
SalesProduction
Location 1
Production
Location 2
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Support
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Purchase Supplier 1
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Supplier 2
Goal:
Single View of
Company and
Customers
Accounts
Secure
Internet
HTTPS, SMTP, WS
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
External
Customers
Portal
Goal:
Single View of
Customers
Account
(CRM view)
UBL 2.0
(OIOXML)
(ebXML)
Dig
ital S
ign
atu
re
Date Sender SubjectXML
BodyExample of one data record
Beløb Security
Internal
Company
Accounts
Skype
Netbank
Forum
RSS
Process Model:
Plan
Plan
Msg
Msg
Catalog
Selection
Service
Basket
Person
Login
Receiver
SelectionOutbox
XML send
XML
parser
InBox
received
Account
updated
SMTP
WS
XML
created
Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business CRM & SCM Workflow
Person
Login
Receiver
Selection
Catalog
Selection
Service
BasketOrder Process
XML
created
Outbox
XML send
Document dispatch
XML
parser
InBox
received
Account
updatedDocument XML Import
SMTP
WS
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Supplier
E-business
Portal
Enterprise
E-business
Portal
Customer
E-business
Retail Portal
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Outcoured
E-business
Support Portal
Internet
HTTP, HTTPS, SMTP, REST, RSS, WS
Goal: 360-degree Single View of
Customers Transactions
Account (CRM view)
UBL 2.0
(OIOXML)
(ebXML)
Date Sender SubjectXML
BodyExample of one data record
Beløb Security
Skype
Netbank
RSS
Process Model:
Plan
Msg
Data Record:
Bjarne Jensen, Cand.IT e-business, NetCity.dk
End
Professionel & privatindkøber & sælger
Anno 2011
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Today we work more like this!
Bjarne Jensen, Cand.IT e-business, NetCity.dk
In future we work more like this!
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Spørgsmål?
Kontakt:
Bjarne Jensen, Cand.IT e-business
www.e-salg.com / [email protected]
www.netcity.dk / [email protected]
Mob. +45 20 22 22 30
![- bj@netcity E-business study focus [Layne Lee (2001)] [European Interoperability Framework for pan-European eGovernment Services (2004)] Bjarne Jensen, Cand.IT e ... Plug’n’playSupply](https://img.pdfslide.net/doc/110x75/5ad96ec57f8b9a6d7e8b59d3/-bjnetcity-e-business-study-focus-layne-lee-2001-european-interoperability.jpg)
