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0 Copyright 2016 FUJITSU
Fujitsu Forum 2016
#FujitsuForum
1 Copyright 2016 FUJITSU
Fujitsu delivering service insight and excellence across the enterprise
Nerys Mutlow
Head of SaaS UK & CTO SaaS, EMEIA
James Walters
Lead SaaS Pre-Sales Consultant, EMEIA
2 Copyright 2016 FUJITSU
What is Service Management?
HR Finance IT service desk
3 Copyright 2016 FUJITSU
Is this a familiar scene? A new joiner
No visibility of progress of requests related to on-boarding
Lack of clear and standardized processes to adhere to
Time consuming coordination activities amongst HR, IT, Facilities, Security, Hiring Manager & New Hire
Delays to on-boarding and requirement fulfilment timelines
Increased volumes of escalations on the services
Lack of ability to match supply to demand
CHA
LLEN
GES
Impact on the initial perception of the new hire due to induction experience
In-ability to forecast the demand on service
IMPA
CT
Accessing multiple systems in order to on-board new employees
4 Copyright 2016 FUJITSU
What if you could..?
Fill in a single form regarding a new hire…
Everyone knows the process and can follow it easily
… creating a great first impression through seamless on-boarding process
… and relevant teams can access it via a single source of truth
… and the new hire sees it as a seamless experience
Have IT, HR, Facilities, Security etc. coordinated when a new hire arrives…
5 Copyright 2016 FUJITSU
ServiceNow – Making work life more life like
6 Copyright 2016 FUJITSU
Free your business to do more business
7 Copyright 2016 FUJITSU
Automating employee onboarding - Benefits
Increased employee satisfaction & productivity
Increased employee productivity through 24x7 HR portal and process automation
Improved quality of service e.g. reduced SLA from >5 days to <2 days
Increasing reuse through recycling assets during the leavers process to 90%
Reduced HR fulfilment time to on-board joiners by over 55%
Actionable real time information
Improved knowledge and asset management
Decreased number of complaints & escalations on service
Reduction in operational and service costs
Reduced employee turn over
Modern, personalized employee experience
8 Copyright 2016 FUJITSU
Is this a familiar scene? Reactive IT operations
CHA
LLEN
GES
IM
PACT
Inability to monitor and manage capacity effectively
Inability to forecast demand and impact on service
Impact on service availability and business activities
Investment in excess capacity to reduce risk
Unforeseen disruption to service and business
Unable to link infrastructure to business services
Increased time to implement a business critical change request
Poor perception of IT service by customers
Inability to automatically plan maintenance to prevent outages
9 Copyright 2016 FUJITSU
What if you could..?
Predict when you may suffer capacity issues …
Know what is on a server and which has an active incident and change request….
Prevent your customers ever experiencing an outage due to unforeseen capacity issues
… and plan activities with minimal intervention
… empower your staff to action the fix
10 Copyright 2016 FUJITSU
Proactive Maintenance - Benefits
Reducing likelihood of major incident through insightful and automated actions
Real time visibility of progress of changes
Minimise investment cost in spare capacity
Decrease risk of revenue loss associated with outage
Reduced staff time spent on activities required to implement
Decreasing risk in making uninformed incorrect changes
Minimises risk of disruption to business activities & services
Reduced reputational & operational risk on the organization
Consistent user / customer experience
Improved quality of service and service continuity
Rapid assessment & implementation of a change request
11 Copyright 2016 FUJITSU
Fujitsu and ServiceNow
12 Copyright 2016 FUJITSU
Free your business to do more business
SERVICENOW CERTIFIED RESELLER AND IMPLEMENTATION PARTNER
Trained and certified sales, trained and certified
consultants, 400+ implementations
BUSINESS CONSULTING
Strategy, Business Change,
Business Process Optimalization
DESIGN & DEVELOPMENT SERVICES
Custom application development, Symfoni Value
Improving Practice
FUJITSU SERVICENOW SOLUTIONS
Symfoni WE, Fujitsu TRIOLE
GLOBAL DELIVERY CENTER
Application Management, Managed Services,
Support, Off-site implementation
AUTHORIZED SUPPORT PARTNER
Trained and certified ServiceNow support
AUTHORIZED TRAINING PARTNER
Certified ServiceNow trainers,
ITIL accredited trainers
13 Copyright 2016 FUJITSU
Interested?
Book a 1 day ServiceNow Value Assessment with us
Talk to us here! Visit our demo in the HyperConnected Zone
Contact: [email protected] / @nerysmutlow
Contact: [email protected] / @walters_82
14 Copyright 2016 FUJITSU