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COMSYS Globalization & ECM Practice Overview
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©COMSYS. ALL RIGHTS RESERVED. COMSYS is an EEO/AA Employer. www.comsys.com/gecm
The New Global ECM Practice & ASET International
Guiding clients to strategically create, manage and deliver information worldwide
Do business. We’re IT.
PRACTICE PROFILE & RESOURCES
Industry Sectors Served “Global Content Value Chain”
Technical Writing Enterprise and Web Content Management Globalization/Localization Graphics Design e-Learning/Training e-Sales Services
Years in Business: 18
Staff Employees: 125
Revenue Run Rate: $35 million
Delivery Consultants: 110
Active Clients: Approx. 300
Industries Served: Private: healthcare, high-tech, software, telecom, consumer products, banking/finance, insurance
Public: federal, state, & local government
Production Centers: Beijing, China; Arlington, VA; Richmond, VA;
Boston, MA; Austin, TX
Other Delivery Support Global Network of Over 4,000 Vendors and
Consultants
WebsiteAudio visual executive overviewwww.comsys.com/gecm
DVDExecutive Summary of practice
6 Service Line Managers Providing technical sales support
WHO WE ARESimply put, we guide clients to strategically create, manage and deliver information worldwide. How do we do it? We provide a comprehensive set of offerings, including:
Strategy Services allow customers to define a business vision for all aspects of content creation and delivery
Authoring Services allow customers to consistently author and create content
ECM Services allow customers to control all aspects of content delivery while incorporating workflow approval controls
Learning Services allow customers to create, manage and deliver instructional content to keep their workforces competitive
User Experience Services allow customers to deliver content in a compelling manner through online channels
Globalization Services allow customers to become more competitive and operate in a global business environment
e-Sales Services allow customers to drive new sources of revenue through the use of compelling content and delivery experiences
Effective communication has always been at the heart of must successful organizations, public or private, whether the communication is with customers, employees, vendors, constituents or the general public. Whether organizations realize it or not, they all have one thing in common: a content supply chain. When communications require more than one language or need to address cultural disparities an organization has a global content supply chain.
Client content managed through the global content supply chain includes, among other media and channels: Databases Websites Intranets E-Learning
Tech Pubs Marketing Regulatory Legal, and more
A global content supply chain comprises a series of activities required to create, manage, and distribute information worldwide. An organization’s effectiveness in managing their global content supply chain has a direct impact on competitiveness or effectiveness against stated objectives.
PROBLEMSGlobal content supply chains that are under-performing result in lost money, time, and opportunity. What’s more, as global communications continue to accelerate, organizations will increasingly be required to more effectively optimize their respective global content supply chains in order to “stay in the game.” Under-performance in this area results in spiraling costs.
A series of inefficiencies along the global content supply chain result in a reduced time to market, increased risk factors from poor content quality and lost revenue or unachieved objectives. In other words the organization’s competitive advantage is impaired or surrendered.
CLIENT DRIVERS Three broad market forces are changing the way organizations deal with their content assets:
The push towards multinational business A new basis for sustainable competitive advantage
Burgeoning volume of content, data, and information to run the business
SOLUTIONSCOMSYS’ Global Enterprise Content Management Practice has over 18 years of proven experience in developing and implementing communication solutions across the content supply chain. Let us show you how we help our clients leverage existing technologies or best in class technologies coupled with proven business processes for maximum impact to their competitiveness or effectiveness towards stated objectives.
SERVICES (limited listing below) Global Content Value Chain Strategy Solutions e-Learning/training course development/localization/delivery
Technical Writing Outsourcing CMS Implementation UE Lab Testing and Enhancement e-Sales Services, including Online Marketing, E-Commerce and Web Analytics
KEY CONTACTS
Norman NewtonManaging Directortel: [email protected]
Brian BrowningService Line Mgr. & Sr. Sales Leadtel: [email protected]
Kevin HendzelManaging Dir. & Sr. Sales Leadtel: [email protected]
