General PC Maintenance and Troubleshooting

Top Five PC Problems

• 5. “The Blue Screen of Death”

• 4. Printer Issues

• 3. Issues With the “Green Screen”

• 2. Network Connectivity (User Logons)

• 1. E-Mail (Sending/Receiving)

Characteristics of Virus and Spyware

• Extremely Slow Processing• Inability to open programs • Internet Homepage gets changed• Constant redirection to unscrupulous websites• Phishing/Scamming emails sent to your inbox

Ways to keep your PC running smoothly

• Reboot at least once a week• Run a virus scan and update once a week• Defragment your PC once a month• Run disk clean up once a month• Run spybot once at least once a week

How to Defrag your PC• Left click on Start• Choose Programs, Accessories, System

Tools, and Disk Defragmenter• Choose Analyze (it will tell you if you have

anything to defrag. or not)• If you do, choose Defragment

How to use disk Clean Up• Left click on Start• Choose Programs, Accessories, System

Tools, and Disk Cleanup• Choose the drive you want to clean (C drive) • Let it scan • Check all the boxes• Click OK

How to use Spybot• Left click on Start• Choose Programs, Spybot: Search and Destroy• Search for Updates (found on left side)• Check boxes and download all updates• Choose Safer-networking #1 (it is fast)• Choose Search and Destroy and Check for Problems (found

on left side)• Infections will appear in red• If you have infections, mark them (with a checkmark) and

choose Fix Selected Problems

Websites of Interest• Anti-Virus• www.grisoft.com• Spybot Search and Destroy• www.safer-networking.org• Adaware SE• http://www.lavasoftusa.com/software/adaware/• FIX YOUR PROBLEM WITH FIXSMITH• Toll free USA :- 1-877-255-3353• Toll free UK :- 808-234-0723