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getting to consistency don’t make your users think

Getting to Consistency

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From SXSW 2007: Making software predictable and consistent makes it much easier to use. This session will explain UI consistency and point out examples of failures and their consequences. We’ll discuss when it’s appropriate to break consistency, and how to build tools and process to ensure applications are consistent with human interface guidelines and real-world practices.

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getting to consistencydon’t make your users think

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lead user experience designer

jennifer fraser

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technical lead, VMware workstation

alex graveley

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senior user experience manager

steve johnson

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what is consistency?

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examples

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USPS

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voting machines

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label

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senator

label

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label?

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governor

label?

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governor

congress

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costs of inconsistency

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why?

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goals

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benefits

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achieving consistency

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crossing platforms

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grandmothers on eBay

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§ 508

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HCI v. CFO

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the f word

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timeline of consistency

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breaking consistency

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car v. bulldozer

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toolkits

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make the right thing the easy

thing

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guidelines

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do as i say,not as i do

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i fought the law