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The Business Case for Mobile Workers: Energized Recruits, Engaged Employees, Reduced Costs
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The Business Case for Mobile Workers: Energized Recruits, Engaged Employees, Energized Recruits, Engaged Employees, Reduced CostsCisco Government Solutions Forum
Washington, DC - March 1, 2011
Gil Gordon - Gil Gordon Associates
Copyright © Gil Gordon Associates, 2011
Cisco Government Solutions Forum
Washington, DC - March 1, 2011
Gil Gordon - Gil Gordon Associates
Copyright © Gil Gordon Associates, 2011
Is THIS What “Mobile Work” is All About?
Are We STILL Talking About Telework to Solve Commuting Problems?to Solve Commuting Problems?
Daytime Talk Show Comes to the Hyatt!
�Remember who this is?
�What was he known for
�Remember who this is?
�What was he known for �What was he known for doing during his talk show?
�It’s time for the “Gil Donahue
Show”!
�What was he known for doing during his talk show?
�It’s time for the “Gil Donahue
Show”!
“A good manager doesn’t have to be concerned about “A good manager doesn’t have to be concerned about have to be concerned about different ways to track the
performance of his/her remote workers.”
have to be concerned about different ways to track the
performance of his/her remote workers.”
Talk Show Topic #1:
“You can turn on telework almost instantly – everyone “You can turn on telework almost instantly – everyone almost instantly – everyone
pretty much has a laptop and/or smart phone with broadband, and can work
anywhere/anytime.”
almost instantly – everyone pretty much has a laptop and/or smart phone with broadband, and can work
anywhere/anytime.”
“Telework and mobile work “Telework and mobile work
Talk Show Topic #2:
“Telework and mobile work will save us big bucks in office space costs and turnover reduction.”
“Telework and mobile work will save us big bucks in office space costs and turnover reduction.”
“Mediocre employees will “Mediocre employees will
Talk Show Topic #3:
“Mediocre employees will want to telework and the
manager really doesn’t have any way to stop them from
doing so.”
“Mediocre employees will want to telework and the
manager really doesn’t have any way to stop them from
doing so.”
“Webinars, conference calls, instant messaging – baloney! “Webinars, conference calls, instant messaging – baloney!
Talk Show Topic #4:
“Webinars, conference calls, instant messaging – baloney!
Real collaboration won’t happen unless people are
sitting at a table in the same place at the same time.”
“Webinars, conference calls, instant messaging – baloney!
Real collaboration won’t happen unless people are
sitting at a table in the same place at the same time.”
“There’s no way a new hire “There’s no way a new hire
Talk Show Topic #5:
“There’s no way a new hire can start working remotely
from Day One - it’s a prescription for failure.”
“There’s no way a new hire can start working remotely
from Day One - it’s a prescription for failure.”
“Someone who just doesn’t “Someone who just doesn’t
Talk Show Topic #6:
“Someone who just doesn’t want and feel the need to be in the office whenever possible just isn’t all that
dedicated - period.”
“Someone who just doesn’t want and feel the need to be in the office whenever possible just isn’t all that
dedicated - period.”
What Do We Conclude?
�Managers who deal in absolutes like these are usually absolutely wrong - at least some
�Managers who deal in absolutes like these are usually absolutely wrong - at least some are usually absolutely wrong - at least some of the time.
�Good managers don’t hide behind outdated or inaccurate telework/mobility myths and misconceptions
�Is it more challenging to manage a dispersed workforce? Yes. So….?
are usually absolutely wrong - at least some of the time.
�Good managers don’t hide behind outdated or inaccurate telework/mobility myths and misconceptions
�Is it more challenging to manage a dispersed workforce? Yes. So….?
Ten Time-Tested Truths about Telework and Mobile Work Triumphs:
1. It is an alternative, not an entitlement.
2. Absence doesn’t make the heart grow fonder.
1. It is an alternative, not an entitlement.
2. Absence doesn’t make the heart grow fonder.fonder.
3. Quality trumps quantity (more isn’t always better)
4. Co-located work teams are disappearing fast. Deal with it.
5. Manage smart, manage right…….. >
fonder.
3. Quality trumps quantity (more isn’t always better)
4. Co-located work teams are disappearing fast. Deal with it.
5. Manage smart, manage right…….. >
Ten Time-Tested Truths about Telework and Mobile Work Triumphs:
6. Want to look like a star to your boss? Empower and enable smart, suitable mobility.
7. The ultimate question about who works where
6. Want to look like a star to your boss? Empower and enable smart, suitable mobility.
7. The ultimate question about who works where 7. The ultimate question about who works where when: “Where can you add the most value tomorrow?”
8. Skype + Flip + YouTube = the new “face time”
9. Any manager who fails with telework/mobility deserves to.
10.“Work is something you do - not someplace you go.” (Woody Leonhard)
7. The ultimate question about who works where when: “Where can you add the most value tomorrow?”
8. Skype + Flip + YouTube = the new “face time”
9. Any manager who fails with telework/mobility deserves to.
10.“Work is something you do - not someplace you go.” (Woody Leonhard)
My Two Favorite Quotes:
�“If you always do what you always did, you’ll always get what you always got -
�“If you always do what you always did, you’ll always get what you always got -you’ll always get what you always got -if you’re lucky.”
�“If things make sense to you, you need help.”
you’ll always get what you always got -if you’re lucky.”
�“If things make sense to you, you need help.”
