1. How To Monitor Just About Anything Travis Greene travis.greene@netiq.com Sr. Product Marketing Manager Joe Hargrave joe.hargrave@netiq.com Systems Engineer

2. Summary Purpose/requirements for custom monitoring Challenges in custom application monitoring Specialized monitoring using NetIQ AppManager: Module Builder SNMP Toolkit Response-Time Modules Demo Q&A Where to next2 2012 NetIQ Corporation. All rights reserved. 3. Purpose/Requirements for Custom Monitoring Customer driven Management driven SLA Achievement (various stakeholders) OtherConsiderations You have new products/applications that do not have out-of-the- box monitoring how will you support them to achieve SLAs? With the current economic stresses, you want to avoid costly customization, especially with products and applications that are continuously upgraded. 3 2012 NetIQ Corporation. All rights reserved. 4. Custom Monitoring Challenges Where do I start? How can I monitor _______ application? Do I need experts to build the monitoring capabilities? Do I need scripting knowledge? What are the benefits gained vs. cost incurred?4 2012 NetIQ Corporation. All rights reserved. 5. Custom Monitoring Challenges (contd) Time / Access / Knowledge Lack of time to investigate application instrumentation Lack of access to remote resources Lack of security rights to examine applications Lack of knowledge to inner-workings of custom applications Language Barrier between Application SMEs andMonitoring Team What metrics make sense to monitor? What thresholds are reasonable? What severity is appropriate?5 2012 NetIQ Corporation. All rights reserved. 6. Module Builder6 AppManager Advanced - Module 5: Advanced Monitoring with AppManager 7. The Module Builder Solution Module Builder (MoB) is a simple solution that: Does not require scripting experience Is cost effective Leverages an intuitive, interview-style wizard Monitors all associated Services, Processes, PerfMonCounters, Event Logs & ASCii Logs with just a few jobs7 2012 NetIQ Corporation. All rights reserved. 8. Building an AppManager Modulewithout Module BuilderResources Required Actions4 hours x 2 people Initial meeting(AM expert and App expert) AppManager capabilities discussion Application instrumentation discussions Resource access requirements Document requirements1/2 day total (AM expert)First attempt 4 hoursConfigure generic KSs2 hours (AM & App experts) Review with App expert1 day (AM expert)Second attempt / adjustments2 hours (AM expert)Document results / configuration~3 days per applicationTOTAL8 2012 NetIQ Corporation. All rights reserved. 9. Building an AppManager Modulewith Module BuilderResources Required Actions1/2 hour (App expert)Initial discussion MoB Editor access granted1 hour (AM expert tweaks)First attemptMoB KSs1 hour (AM & App experts)Review with App expertNot required Second attempt / adjustments~2.5 hours per application TOTAL9 2012 NetIQ Corporation. All rights reserved. 10. Module Builder - componentsEditorEasy-to-use interview wizard to guide App SME through process of fingerprinting their applicationCaptures App SME knowledge without requiring any AppManager or monitoring knowledgeAppManager Expert mode exposes more options for AM expert to perform final tweaks and generate an AppManager moduleGenerates a complete AM module, including a discovery KS and monitoring KSs for each type of instrumentationAgent Runtime (MO)MO for AM agent which assists in execution of modules produced by Module Builder10 2012 NetIQ Corporation. All rights reserved. 11. Module Builder how it works Application ExpertCustom.mob FileApplicationAppManager Module Builder Expert InterviewGenerate AMModule& ServiceMonitor in AppManager MonitoringModule Buildercontract Review11 2012 NetIQ Corporation. All rights reserved. 12. SNMP Toolkit12 AppManager Advanced - Module 5: Advanced Monitoring with AppManager 13. Overview NetIQ AppManager solution to remotely monitor devices Supports devices with SNMP versions 1-3 Uses SNMP community strings for security Requires no management information base (MIB) compilation on the AppManager agent Free MIB Browser included Devices appear as child objects in the AppManager Console Converts MIB values to meaningful data13 2012 NetIQ Corporation. All rights reserved. 14. Network Devices vs. SNMP Toolkit Network Devices Module Ensures health, performance and availability of network switches, routers and voice gateways from Cisco, Nortel, Extreme and Alcatel SNMP Module Generic SNMP monitoring for servers Firewall, VPN & SAN monitoring Network device monitoring for all equipment vendors14 2012 NetIQ Corporation. All rights reserved. 15. SNMP Toolkit Communications WindowsSNMPRepository MS SNMP ProxyAppManagerWindows DevicesUNIXAppManager Agents15 2012 NetIQ Corporation. All rights reserved. 16. Install and Discover Install the module Install MO on all proxy SNMP agents Run setup on the AppManager Repository server to check inKnowledge Scripts Run setup on Console machines to check in help files Monitored Devices No AppManager agent required Must have SNMP enabled Discover (Discovery_SNMP) Run on the proxy server Add community string for each device that is being discovered in AppManager Security Manager MIB files stored in AppManagerbinAMSnmpMIBs16 2012 NetIQ Corporation. All rights reserved. 17. Response-Time Modules17 AppManager Advanced - Module 5: Advanced Monitoring with AppManager 18. RT Module Family ResponseTime for Microsoft Exchange ResponseTime for Networks Monitors the availability and response time of typical Uses NetIQs unique network application emulation Exchange operations, such as checking an Exchangetechnology to monitor a networks ability to move Address Book entry and reporting on how long thiscritical application traffic. AppManager ResponseTime took and any errors generated. for Networks is installed on at least two computers,typically on different sites, and it monitors network ResponseTime for Microsoft Active Directory (and performance between those sites. DNS) Provides a set of transactions that monitorResponseTime for Web the availability and response time of typical Active Measures the response time of complex Web-based Directory operations, such as checking Activetransactions through record and playback capabilities. Directory domain controller connectivity or serviceWith this module, you can also verify the performance availability.and availability of web page URLs and key webservices, such as SMTP and FTP. ResponseTime for Microsoft SQL Server Provides a set of transactions that can be run fromResponseTime for Windows client machines to SQL servers. These transactions Measures the response time of virtually any Windows monitor the availability and response time of typicalapplication, including Citrix terminal sessions, through queries. scriptable recording and playback of client operations. ResponseTime for Oracle Provides a set of transactions that can be run from client machines to Oracle servers. These transactions monitor the availability and response time of typical queries.18 2012 NetIQ Corporation. All rights reserved. 19. Measuring Performance from an End-UserPerspective using AppManager ResponseTime Modules Poor Database Web ServerResponse Farm LoadAppFirewalls RoutersBalancersFirewalls Switches ServersWebClusteredApplicationDatabaseUsersResponseTimeMeasurements19 2012 NetIQ Corporation. All rights reserved. 20. Demo20 AppManager Advanced - Module 5: Advanced Monitoring with AppManager 21. Q&AWhere to next To get more details about specific AppManager modules or to download a free 30-day trial of any module, visit https://www.netiq.com/products/appmanager/modules Contact your local account team at https://www.netiq.com/company/contact/21 2012 NetIQ Corporation. All rights reserved. 22. Worldwide Headquarters +1 713.548.1700 (Worldwide) 1233 West Loop South 888.323.6768 (Toll-free) Suite 810info@netiq.comhttp://community.netiq.com Houston, TX 77027 USANetIQ.com22 2011 NetIQ Corporation. All rights reserved. 23. This document could include technical inaccuracies or typographical errors. Changes areperiodically made to the information herein. These changes may be incorporated in neweditions of this document. NetIQ Corporation may make improvements in or changes to thesoftware described in this document at any time.Copyright 2011 NetIQ Corporation. All rights reserved.ActiveAudit, ActiveView, Aegis, AppManager, Change Administrator, Change Guardian, Compliance Suite, thecube logo design, Directory and Resource Administrator, Directory Security Administrator, Domain MigrationAdministrator, Exchange Administrator, File Security Administrator, Group Policy Administrator, Group PolicyGuardian, Group Policy Suite, IntelliPolicy, Knowledge Scripts, NetConnect, NetIQ, the NetIQ logo, PSAudit,PSDetect, PSPasswordManager, PSSecure, Secure Configuration Manager, Security Administration Suite,Security Manager, Server Consolidator, VigilEnt, and Vivinet are trademarks or registered trademarks of NetIQCorporation or its subsidiaries in the United States and other countries.