How to Solve Your Biggest Business Challenges and Deliver the Outcome Your Management Expects

Solve Biggest Business Challenges

ASSURANCE 360Andrew Bonde

June 22, 2016

© 2015 by Honeywell International Inc. All rights reserved.

Additional Disclaimers As Needed (Consult Legal)

Business Challenges

Change Approach to Maintenance

What It Delivers

Customer Experiences

AGENDA

1



BUSINESS CHALLENGES

2

• Continuously improve

operations

• OPEX cost predictability

• Improve system stability and

quality

• Reduce total cost of ownership





ASSURANCE 360 – WHAT IT IS

Lower Total Cost of Doing Business

Traditional Services

• Series of service offerings

• Purchase individually or as

part of a contract.

• Defined offering or solution

Performa

• Customer specific, flexible

• Support and build

proficiencies and

capabilities w/in the

customer’s organization.

• Augment customer’s

capabilities

Optima

• Honeywell executed

flexible, outcome based

solution

• Delivering an optimized

production system

Sustaining Status Quo Co-Sourced Partner

Traditional Assurance 360

Up to 20%

Total Cost of Doing Business Saving

• Lower customer’s total cost of doing business

• Focuses resources

• Provides cost consistency

• Guarantees results

Outsourced Partner

Ad hoc Outcome Based Guaranteed, Outcome Based

Transactional Support Driven Results Driven

3



ASSURANCE 360

• Flexible, outcome-based service program

• Service to augment your workforce and competencies

• Multi-year agreement

• Cost certainty and consistent system performance

• Guarantee against Loss of View/Loss of Control

• Leverage automation for business benefit

• Customer Benefits:

- Reduced number of unplanned events

- Faster problem resolution

- Increased efficiency

- Improved performance

- Lower total ownership costs

4



ASSURANCE 360

Priority Response

and Resolution

Incident

Reduction

Cyber Security

Proactive

Maintenance

Technology Roadmap

& Innovation Initiatives

Dedicated Performance

Manager with

Performance Drivers

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Guaranteed Response and Resolution Times

ASSURANCE 360

Priority Response and Resolution

• Incident calls receive priority response from GTAC.

• Incident calls and resolution times are tracked and

reported monthly against goals established based on the

site’s past experience.

• Financial incentives reinforce behavior (Optima).

6





Incident Reduction and System Stability

ASSURANCE 360

Incident Reduction

• Leverage secure remote connectivity and advance

performance monitoring tools to address issues before

downtime occurs

• Critical incident resolution times are tracked and reported

monthly against goals established based on the site’s past

experience.

7





Defense against Viruses and Malware

ASSURANCE 360

Cyber Security

• Assess system for vulnerabilities

• Deploy and track software patches and anti-virus

signature files

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Proactive Maintenance Improving Uptime

ASSURANCE 360

Proactive Maintenance

• Maintenance best practices and service request tracking

reduce resource needs and resolution time, improving

overall system availability.

• Advance performance monitoring tools for condition based

maintenance

• Ensures proper maintenance to reduce incidents and

secure performance

9





Migrations Plan to Minimize Interruptions

ASSURANCE 360

Technology Roadmap & Innovation Initiatives

• Develop obsolescence management plan to minimize

system interruptions and migrations.

• Identify Innovation Initiatives that leverage the automation

system to increase production or lower costs

• Implement, verify and document all system changes.

10





Links Experts to the Customer

ASSURANCE 360

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Performance Manager

• Responsible for managing the delivery and performance of

the contract

• Minimum of monthly program reviews with customer

• Dedicated resource assigned to every Assurance 360

account





Timely Reporting of Contract Performance

CONTRACT PERFORMANCE

Contract Performance

• Metrics aligned to your goals

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CUSTOMER EXPERIENCES

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Up to a

50%

reduction in

incidents

70% reduction in

production waste

“3.5 full time resource

worked on incidents prior to

Assurance 360. With

Assurance 360, only one

resource spends 1.5 hours

a day dealing with

incidents.”

Assurance 360 assessments

have identified up to 20% total

cost savings



SUCCESSES

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